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Ref: BAB-08-03-21_1615199533

ServiceNow Consultant - Germany

Germany, Hessen, Frankfurt am Main

  • 60000 to 80000 GBP
  • Consultant Role
  • Skills: ServiceNow
  • Seniority: Mid-level

Job description

I am currently working with a growing ServiceNow partner in Germany who are looking for fluent German speaking ServiceNow Consultants. In a very exciting year for this company they are looking to more than double their ServiceNow headcount!

Job Description

As a consultant, you are responsible for conducting workshops on requirements analysis with regard to the requirements and problems of our customers. Based on this, you develop smart solutions for the optimisation of processes and technical environments of our customers.

Role & Responsibilities

* Implementation of workshops for requirements analysis with regard to the requirements and problems of the customers
* Independent advice and creation of professional and technical solution designs based on ServiceNow, with a focus on ITSM, CSM, FSM, SecOps/GRC
* Responsible sponsorship and active knowledge transfer for technical consultants
* Pre-sales activities

Skills & Qualifications

* Experience with ITSM and at least one of the following; CSM, FSM, SecOps/GRC
* Years of experience in the consulting environment with a focus on ServiceNow
* Very good knowledge ITIL, BPMN, HTTP, XML, JavaScript, SSO, SQL, SOAP and REST
* Proven experience in project methods (waterfall, agile, or hybrid project approach), certification in PRINCE2 desirable
* Very good German and English speaking

Benefits

* Element of remote working
* Employee bonus
* Continuing education - over 120 training courses and further education
* Choose your own device - free choice of your work tools
* Sports funding - subsidy for the fitness studio and assumption of the space rent for the sports hall
* + many other work perks and benefits

If this ServiceNow Consultant role is of interest to you or someone you know, please don't hesitate to get in touch by emailing Ben Austin-Blows on b.blows@nelsonfrank.com, call on +44(0)2038266701 or find on LinkedIn

Ref: BAB-19-21_1611080124

ServiceNow Developer/Technical Consultant/Technical Architect

Sweden, Stockholm

  • 50000 to 75000 SEK
  • Consultant Role
  • Skills: ServiceNow
  • Seniority: Mid-level

Job description

Job Description

A large ServiceNow Elite partner are looking to bring in many ServiceNow professionals as they continue to bring on more customers. With this demand they are looking for ServiceNow Developers, Technical Consultants & Technical Architects. Remote working available but must be based in Sweden (ideally Stockholm).

Role & Responsibilities

ServiceNow Senior Developer/Technical Consultant:

* Work closely with the Business Analyst to understand and develop the technical solution as detailed in user stories
* Providing expertise on all technical questions related to the development of ServiceNow
* Understand the large-scale thinking and approach needed for the success of the project

ServiceNow Architect:

* Development of digital solutions for our customers based on ServiceNow
* Advice to customers in the ServiceNow modules
* Analysis of customer requirements
* Creation of user stories based on customer requirements
* Creation of process documentation
* Conduct customer workshops and training
* Support and participation in pre-sales and customer workshops

Skills & Qualifications

* Minimum 2 years ServiceNow development experience
* ServiceNow implementation experience
* Understanding of project life-cycle along with Agile/Scrum working styles
* High level Javascript experience
* ITOM, HR, CSM, Custom Apps experience highly desired

If you're interested with in a ServiceNow Developer, Technical Consultant or Architect role and want to discuss this exciting opportunity further, please call Ben Austin-Blows on +44 (0) 2038266701. Alternatively, click apply or find me on LinkedIn.

Ref: 02/17/2021_1613580824

Senior Technical Consultants / Architects

USA, Massachusetts, Boston

  • Negotiable
  • Consultant Role
  • Seniority: Senior

Job description

Searching for all Senior Technical Consultants / Architects



Our client is the largest global pure-play ServiceNow consultancy, delivering large-scale Digital Transformation projects to the Fortune 1,000. With our client you will have direct access to some of the most accomplished individuals within the ServiceNow eco-system.You will have the opportunity to work on a wide variety of implementations, integrations, and upgrades within some of the top Enterprise companies in the US.

Characteristics in Candidate

Looking for heavy investment in training/certifications more than a MAX salary

Looking for a strong culture to build their consulting experience

Looking to mentor others and be mentored by others

Driven by client success Collaborative

Salary

Senior Tech Consultants = $100k-$140k (flexibility)

Technical Architects = $140k-$160k (flexibility)

Travel

Remote throughout COVID with minimal travel post COVID

Travel would be 2-4 days every 4-6 weeks

Interview Process

3 Zoom Meetings

* 1st Zoom - 30 minute conversation w/ people manager on technical team
* 2nd Zoom - 60 minute tech interview that involves talking through solutions on user stories from projects and potentially driving conversation so the team can assess breadth of knowledge
* 3rd Zoom - 45 minute conversation w/ Director of Tech Consulting

Technical Consultant Skill Set:

* 3-5 years of experience with ServiceNow and have a comprehensive understanding of the ServiceNow enterprise product suite (including core process areas in ITSM, plus others such as ITOM, HR, CSM, UX, ITAM, ITBM)
* Broad experience implementing the following Core Process Areas: Incident, Problem, Change, Service Catalog, Request, CMDB, Knowledge
* 2+ additional process areas outside of Core, at least one process area outside of IT (HR, GRC, Finance Mgmt, Facilities, etc.)
* Experience in one or more of the following a plus: Orchestration, Integrations, Service Portal (UX Design)
* Experience working with Agile teams, methodologies, and tools in a virtual environment.
* A passion for advising and guiding customers on how to get the most out of the product and for learning the latest product features.
* A love of working in a fast-paced, collaborative, and entrepreneurial environment with smart and fun people.



Technical Architect Skill Set:

* 5+ years of ServiceNow platform experience with a comprehensive understanding of the product suite
* 6 to 10 years of related client-facing consulting experience, preferably with ServiceNow.
* CSA, CAD, and ITSM (CIS) certifications, plus expertise in 2+ additional process areas outside of ITSM (ITOM, HR, CSM, UX, ITAM, ITBM)
* Experience with web technologies (XML, HTML, Angular JS, Web Services, etc.) and developing with JavaScript on the ServiceNow platform
* Experience working with Agile teams, methodologies, and tools in a virtual environment.
* Experience in one or more of the following a plus: Orchestration, integrations, custom application development.
* Demonstrated experience with the Agile methodology, leading sprint planning efforts, reviewing stories against business requirements, splitting epics, and ordering development logically
* Experience assigning estimates for units of work (stories, defects, documentation, etc.) and coaching resources on the technical development and configuration against defined user stories
* Ability to lead client facing workshops and meetings, and conduct calls with customers independently or in support of business process/requirements gathering efforts
* Experience with supervising and inspecting code migrations between instances, as well as providing feedback to technical resources on approaches to remediate assigned defects.
* Ability to keep a client's business goals at the forefront of the conversation and articulate design decisions impacts to maintenance and longevity.
* A passion for advising and guiding customers on how to get the most out of the product and for learning the latest product features.
* A calm, adaptable, and driven approach to both client engagements and internal efforts/teams.
* A love of working in a fast-paced, collaborative, and entrepreneurial environment with smart and fun people.

If you believe that you would be a great fit and want to join this amazing culture please email a copy of your resume at j.davidson@nelsonfrank.com or you can contact me via phone at 215-789-9947 (ext 9447)

newRef: 328474844424_1619953718

Desktop Support Engineer - 2nd Line (Contract)

England, London, Richmond upon Thames

  • 130 to 160 GBP
  • Consultant Role
  • Skills: JAMF KACE Azure O365 backup netowrking DNS service desk 1st line support 2nd line support helpdesk
  • Seniority: Senior

Job description

Role: Desktop Support Engineer - L2 Support (Contract - Outside IR35)
Location: Richmond
Rate: £130-160 Per Day
Contract Length: 6 months

Role:
Currently looking for a motivated and enthusiastic support desk engineer to be based in Richmond.

I am looking for someone with a passion for excellence, strong customer service skills and a team player that is adaptable and efficient, in return you will be working with a business that is extremely ambitious, expanding rapidly and are offering world-class training and development.

Responsibilities:
2nd line support via service desk including;

-Taking escalations from support desk analysts
-Resolving customer issues within service level guidelines (SLA)
-Gathering all relevant information from initial call/contact to ensure most efficient troubleshooting
-Questioning customer effectively about issues and working to find alternative, more efficient methods

Technical Skills
-Windows Server Technologies - 2008 / 2012 /2016 essential. 2019 desirable
-Mail Technologies - Exchange 365, Exchange Server 2013 / 2016 (Administration and set up)
-Virtualisation (VMware and Hyper-V) - Administration and Set Up
-Backup Technologies - Veeam, Datto Backup & Recovery
-Hardware Experience - HP, Dell, NAS, SAN
-ServiceNow - ITSM

If you want to find out more information, please contact me on 02038266694 or on d.landi-scarpato@nelsonfrank.com

Ref: 2701211LVM_1611755973

ServiceNow Consultant

Germany, Bayern, Munich

  • 80000 to 85000 GBP
  • Consultant Role
  • Skills: ServiceNow, Consultant, I.T., ITOM, ITSM, ITIL, Cobit, it4it
  • Seniority: Mid-level

Job description

ServiceNow Consultant





ServiceNow Consultant- €80-85k - Permanent - Remote



My client is looking for a ServiceNow Consultant to join their growing team. They are looking for an experienced individual with the following attributes:

⦁ 3+ years of experience in similar role
⦁ Proven practical experience with business analysis
⦁ An analytical mind
⦁ Fluent English
⦁ Strong leadership, communication and presentation skills
⦁ Proactive attitude
⦁ Good time management skill
⦁ Previous ServiceNow experience and certification.

Key skills:

⦁ Specific IT or Business domain knowledge (ITSM, ITOM, Financial, HR etc.).
⦁ Experience with other IT Service Management tools.
⦁ Good process/practises knowledge and certification (ITIL, Cobit, it4it, etc.)

The role:

⦁ Looking for true customer needs.
⦁ Proposing solutions for customers based on the ServiceNow platform covering multiple areas including: ITSM, ITOM, HR service delivery, project management, cost management and various business service management areas.
⦁ Participating in workshops and presentations.
⦁ Providing guidance and project related advice to customers.
⦁ Facilitating customer workshops and conducting ServiceNow demos.

This is a great opportunity to join an ever expanding team with great benefits including Multisport card, Cafeteria program, Meal vouchers, Pension and life insurance contribution, Team building activities, Prague ZOO tickets and more!

If you're interested in a ServiceNow Developer, Technical Consultant or Architect role and want to discuss this exciting opportunity further, please call Luke McCaffrey on +44 (0) 2038266756. Alternatively, click apply or find me on LinkedIn.

Ref: 02/26/2021_1614354970

ServiceNow Customer Service Management Technical Consultants

USA, Massachusetts, Randolph

  • Negotiable
  • Consultant Role
  • Seniority: Mid-level

Job description

ServiceNow Customer Service Management Technical Consultants



Our elite partner is looking to expand their team with this amazing opportunity. Our client is a small company with less than 50 employees ready to grow. With this client, you will have the opportunity to grow within the company at a rapid pace than its competitors. They are also making headway in the vaccine distribution by providing solutions on the ServiceNow platform. This is a great company to make that will help you grow your professional career and also help the community as well.

Salary

Flexible

Travel

Remote position



CSM Technical Consultant Requirements



* 1-3 years of experience on the ServiceNow Platform
* Certified System Admin plus an additional mainline ServiceNow Implementation Specialist certification (CSM, ITSM, APM or PPM preferred.)
* 1 to 3 years experience with scripting using languages such as Javascript
* Experience in a technical consulting role
* Excellent verbal and written communication skills required.
* Be able to work in teams and coachable
* Sociable, rational & respectful
* CIS and CSM certifications are required



If you believe that you would be a great fit and want to join this amazing culture please email a copy of your resume at j.davidson@nelsonfrank.com or you can contact me via phone at 215-789-9947 (ext 9447)

Ref: 06/04/21/BP_1617730174

ServiceNow Consultant

England, Greater Manchester, Manchester

  • 60000 to 70000 GBP
  • Consultant Role
  • Skills: ServiceNow
  • Seniority: Mid-level

Job description

ServiceNow Technical Consultant - £60,000 - £70,000 - Remote

I am currently working with a ServiceNow Partner who are looking to bring in a ServiceNow Technical Consultant. The company themselves are currently growing and are looking to bring a new member into their team who has the capabilities to make a real impact towards the future of the company as well as the direction of which they go in.

Responsibilities:

* Leading the creation and delivery of solutions for customers while considering the requirements during the process design while adhering to ServiceNow best practice
* Collaborating and contributing to the creation, deployments and maintenance of the technical best practice and standards
* Ensure that work which is being delivered is completed in a consistent, high quality manner
* Contribute towards the continual improvement of the ServiceNow Platform by enhancing the processes throughout the project
* Management of clients after the initial project implementation

Experience:

* Active listening skills, respecting others' point of view and takes ownership of contributing the required input while demonstrating strong communication skills
* Proven experience as a key technical resource leading the development and delivery of ITSM solutions
* Experience implementing systems using the Agile/Scrum methodology
* Knowledge of ITIL
* Demonstrated ability to influence and consult (providing options with pros, cons and risks)
* Ownership, accountability, and attention to detail in all work efforts
* Ability to make decisions which have significant impact on the department's credibility, operations, and services

Qualifications:

* 4+ years working on the ServiceNow Platform
* ITIL Certified
* Experience working with CSM (Customer Service Management)

Ref: 3535322945_1617986940

ServiceNow Integration Specialist

England, London, City of London

  • 65000 to 85000 GBP
  • Consultant Role
  • Skills: ITSM ServiceNow BMC Incident Problem Change ACL testing administration development
  • Seniority: Senior

Job description

ServiceNow Integration Specialist- ServiceNow Elite Partner

£65,000 - £85,000k per annum

UK Wide



Currently in partnership with a ServiceNow Elite Partner that are actively recruiting for several positions across the board, the role will require for the successful applicant to be eligible for Security Clearance.

Responsibilities -

* Experience with Enterprise Software Systems
* Knowledge of SaaS, on-premise applications and external databases/warehouses
* Knowledge of system design and development used within web service or message-based applications (e.g. REST/SOAP).
* Expertise/understanding of ServiceNow integration capabilities to include Table APIs, Scripted APIs, Integration Hub, Import Set APIs, Emails, Pull vs Push data sources etc
* Advise, mentor, and provide hands-on assistance to other team members regarding the technical solution design and execution.
* Develop and document best practice approaches and reusable assets for the deployment team
* Identification & design of ServiceNow integration requirements, including

-Identity Management service (SSO/LDAP)
-ServiceNow Mid-tier setup
-Event Management integration
-Service Mapping & Discovery integration (CMDB)

* Create and design user stories as well as assess solution built by developers.
* Support and Perform system testing and systems integration testing
* Support user acceptance testing
* Support go-live and early life/warranty support periods



Skills Required:

* Service Oriented architecture and web services integration (SOAP, WSDL, JAX-WS)
* Familiarity with object oriented programming languages
* Relational database expertise in relation to an enterprise software system (Oracle, MS Sql, MySQL, etc.)
* AJAX, Jelly, or PERL scripting.
* Expertise hand-coding of DHTML/XHTML and CSS.
* XML, XSLT
* Ability to integrate ServiceNow with SalesForce, MuleSoft, SnapLogic, Perspectium etc (MUST)

Certifications Required:

* ServiceNow System Administration certificate
* ITIL Foundation Certified (optional)
* ServiceNow Implementation Specialist certificate
* ServiceNow Scripting certificate (optional)

If you want to find out more information, please contact me on 02038266694 or on d.landi-scarpato@nelsonfank.com

newRef: 35823953_1619899278

Technical Support Engineer - 2nd Line (Contract)

England, London, Richmond upon Thames

  • 130 to 160 GBP
  • Consultant Role
  • Skills: JAMF KACE Azure O365 backup netowrking DNS service desk 1st line support 2nd line support helpdesk
  • Seniority: Senior

Job description

Role: Technical Support Engineer - L2 Support (Contract - Outside IR35)
Location: Richmond
Rate: £130-160 Per Day
Contract Length: 6 months

Role:
Currently looking for a motivated and enthusiastic support desk engineer to be based in Richmond.

I am looking for someone with a passion for excellence, strong customer service skills and a team player that is adaptable and efficient, in return you will be working with a business that is extremely ambitious, expanding rapidly and are offering world-class training and development.

Responsibilities:
2nd line support via service desk including;

-Taking escalations from support desk analysts
-Resolving customer issues within service level guidelines (SLA)
-Gathering all relevant information from initial call/contact to ensure most efficient troubleshooting
-Questioning customer effectively about issues and working to find alternative, more efficient methods

Technical Skills
-Windows Server Technologies - 2008 / 2012 /2016 essential. 2019 desirable
-Mail Technologies - Exchange 365, Exchange Server 2013 / 2016 (Administration and set up)
-Virtualisation (VMware and Hyper-V) - Administration and Set Up
-Backup Technologies - Veeam, Datto Backup & Recovery
-Hardware Experience - HP, Dell, NAS, SAN
-ServiceNow - ITSM

If you want to find out more information, please contact me on 02038266694 or on d.landi-scarpato@nelsonfrank.com