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Ref: 06/30/21_1625062679

ITOM Architect (Technical)

USA, Kentucky, Louisville

  • Negotiable
  • Architect Role
  • Seniority: Mid-level

Job description

ServiceNow ITOM/ITSM Implementation Specialist

Fully Remote

Salary

Up to $150K

Our Partners is seeking an experienced ITOM/ITSM ServiceNow delivery consultant to become a part of their fast-growing professional services business. Ideal candidate will have at least 8 years of IT software consulting experience with 5+ years' experience supporting or implementing ServiceNow products. Primary role for this position is the delivery of current services for our customers as well as enhancing and growing service delivery capabilities within our company.

Job Duties

* Delivery of consulting services to install, configure, and integrate software products from ServiceNow with a focus on ITSM module (Incident, Problem, Change, Service Catalog, Knowledge Management, Service Portal, etc.,) & ITOM based products (discovery, service mapping, configuration management, event management, etc.,)

* Develop custom software solutions as required through scripting and software development

* Prepare technical documentation as specified in customer contracts and as internally required

* Support sales of software and services through demonstrations, Proof of Concepts, and customer presentations

* Deliver projects on customer premise or remotely as required. Most engagements are remote.

* Enhance customer knowledge in IT Operations Management with ITIL v3 framework

* Provide value-based assessments and workshops to help the customer maximize business results from ServiceNow software.

* Excellent verbal and written communication skills required.

Qualifications

* Expertise and experience with ServiceNow ITSM & ITOM modules are required

* ServiceNow experience with discovery, service mapping, and configuration management (CMDB) is crucial

* 5+ years in a consulting position, delivering software implementation engagements

* Proven track record of managing in ServiceNow CMDB for on-prem instance

* Accreditations / certifications in ServiceNow System Administrator and implementation certification for products such as Discovery, Service Mapping, and ITOM is mandatory

* Hands on experience in CMDB feature - IRE, RTE, Probe-to-pattern migration, implementation, or enhancement of patterns

* Knowledge of networking concepts such as IP Addressing, Firewalls, ports

* ITIL knowledge with the ability to relate concepts to implementation strategies

* Excellent communications skills required - verbally with all levels of customer IT and business management as well as written with technical assessments and project related reports

* Consultative skills for software service delivery to lead customers to improve their processes and organizational models

* Must have legal authorization to work in the US.

Bachelor of Science degree in Computer Science or related degree is required

Must and should have Paris platform certs - Certified Implementation Specialist in ITSM & Service Mapping (ITOM), Discovery/Event (ITOM)

newRef: 0000032174_1626984930

Senior ServiceNow Architect

USA, New Jersey, Woodcliff Lake

  • Negotiable
  • Architect Role
  • Skills: ServiceNow, Service Portal, Service Catalog, ITSM, ITIL, JavaScript, HTML
  • Seniority: Senior

Job description

As the technical lead, the ServiceNow Architect will have overall responsibility for the ServiceNow platform, including architecture, design, development/implementation, maintenance, and administrative functions supporting the platform. The position holder will leverage the platform to drive strategic, transformational, and innovative change. The position holder will interact with a variety of IT and business team members to gather requirements, translate requirements into solutions, and communicate those solutions to stakeholders, as well as providing guidance and implementing changes on the ServiceNow platform for both project and operations-based initiatives. Position is responsible for managing a queue of enhancement requests, identifying priority based on level of effort and needs of the business, and working with Business Relationship Managers and Process Owners to understand and recommend additional opportunities within the product to resolve business problems and improve outcomes. This hands-on position has overall responsibility for all work done on the platform. Though work will be primarily accomplished through oversight of outside partners/developers, this role is expected to significantly contribute via hands-on work such as updating service catalog & CMDB, updating configuration settings, implementing integrations, troubleshooting, etc….



In addition, this role will lead or assist user experience projects which may be unrelated to the ServiceNow platform.

Essential Functions

1 Maintain ServiceNow Platform (50%)

1 Responsible for the estimation and development of complex ServiceNow solutions. Expected to craft fast, efficient, and large-scale solutions. You must be able to balance business needs vs customization controls vs speed/scale
2 Maintain Service Portal and Service Catalog implementations as directed by process owners
3 Maintain and improve the Configuration Management Database (CMDB), including related maintenance, service mapping and discovery, etc…
4 Create and maintain automations and integrations between ServiceNow and other IT platforms (e.g. SCCM)
5 Assist with the creation and maintenance of reports for leadership
6 Troubleshoot issues with ServiceNow support and track root cause analysis
7 Execute change management processes
8 Ensure maintainability of the platform through upgrades by following established best practices for development
9 Manage platform upgrades, including reviewing relevant release notes and communicating expectations to all users of the platform
10 Create and maintain formal system documentation such as Standard Working Practices (SWP), Work Instruction Documents (WID) and Standard Operating Procedures (SOP)
11 Oversight and coordination of managed service providers (MSP), including challenging MSP to delivery high quality, modern solutions.
12 Ensure solutions delivered are engineered in accordance with corporate architecture and infrastructure standards
13 Help drive adoption of ITIL in the organization


2 Project Management (30%)

1 Lead ServiceNow project initiatives through requirements gathering, implementation, and production releases
2 Scope solution requirements and configure solutions around the ServiceNow platform to meet business needs and project deliverables
3 Organize and prioritize development efforts, interfacing with other technical teams as necessary
4 Oversight and coordination of development efforts with outside vendors/partners


3 Strategy (20%)

1 Widen the use of ServiceNow by partnering with stakeholders to implement new capabilities.
2 Provide thought leadership in strategic direction for Enterprise Implementation of the ServiceNow platform
3 Establish and maintain a roadmap for the adoption of new applications and application enhancements.
4 Establish and execute governance for the ServiceNow platform





Requirements



* Education

* College diploma or university degree in the field of computer science, information science, management information systems, or business administration or a related field (or equal years of experience)



* Information Technology Experience

* 8+ years of overall experience in information technology
* 5+ years of experience as a ServiceNow Architect
* ServiceNow System Administrator certified
* ServiceNow Implementation Specialist certified
* ITIL Foundation certified with strong understanding of the ITIL framework
* Deep functional and technical knowledge of all ServiceNow modules, especially, Incident Management, Request Management, Service Catalog, Knowledge Management, Integration Hub/Orchestration, and Service Desk
* Experience with JavaScript and HTML and other Service Portal technologies
* Experience with modern web integration protocols (e.g. REST, JSON, SOAP/XML, etc.)
* Experience designing, building, and maintaining Configuration Management Databases (CMDB)
* Experience with ServiceNow Discovery and MID Server configuration
* Ability to clearly present ServiceNow knowledge and best practices to key stakeholders
* Working knowledge of LDAP, AD, SSO, Email Infrastructure, Web Services
* Self-motivated with willingness to learn new ServiceNow applications and functionality
* Strong business analysis skill and experience, including requirements definition and process modelling
* Experience working at all levels of the organization to develop a platform roadmap and strategy and ability maintain consensus around the strategic direction
* Strong technical competency with willingness to learn.



* Leadership and Teamwork

* Strong track record of effective cross-functional team collaboration and execution
* Ready to think, behave and act in an innovative consulting manner to drive the organization's digital business strategies
* Effective leadership skills, including consensus building



* Project Management

* Experience leading teams and driving results with multiple projects across several functional areas
* Experience in project planning, development, and delivery
* Experience in managing projects in collaboration with external partners (managed service organizations, technology vendors, and consulting companies)



* Communication, Organization and Problem-Solving Skills

* Excellent interpersonal communication skills, ability to network, strong personal integrity, collaborative mindset, and a strong customer focus are necessary
* Ability to organize, prioritize, and work effectively in a constantly changing environment
* Demonstrated problem solving skills, including taking ownership to ensure timely resolution, a strong sense of urgency, keen attention to detail, and the ability to plan, organize and successfully execute in an environment under time and resource pressures



* Desirable Knowledge & Experience

* Prior experience with managed services in an on-shore/off-shore model highly preferred
* Prior Pharmaceutical experience is preferred
* Prior experience in designing and implementing complex, global, multi-tenant, multi-language solutions

Ref: 07/01/2021_1625161560

ServiceNow Solution Architect

USA, Washington, Bellevue

  • Negotiable
  • Architect Role
  • Skills: ServiceNow Architect, ServiceNow
  • Seniority: Mid-level

Job description

Searching All ServiceNow Solution Architects

Our elite partner is a leading global information technology, consulting and business process services company. They harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help their clients adapt to the digital world and make them successful. Their goal is to discover ideas and come together to build a bright future.



Start Date

ASAP



Salary

$160K

Travel

Remote



Requirements

* 6+ years' experience in architecting, developing and implementing solutions in ServiceNow
* 4+ Years ServiceNow Consulting experience - which includes advising customers on ServiceNow architecture, integrations and roadmap for implementation
* 3+ Years of experience in ServiceNow solution architecture consulting
* 5+ experience in Sales/Pre-sales of ServiceNow enabled solutions (Optional)
* Experience of managing ServiceNow development teams
* Experience in working in global delivery model
* Experience Client /Customer Management, Reporting and stakeholder management
* Experience in supporting pre-sales and making solution presentations to customers
* Great communication skills
* Bachelor's degree



If you believe that you would be a great fit and want to join this amazing culture please email a copy of your resume at j.davidson@nelsonfrank.com or you can contact me via phone at 215-607-3119

Ref: 05/19/21_1621456380

ITOM Architect (Technical)

USA, Kentucky, Louisville

  • Negotiable
  • Architect Role
  • Seniority: Mid-level

Job description

ServiceNow ITOM/ITSM Implementation Specialist

Fully Remote

Salary

Up to $150K

Our Partners is seeking an experienced ITOM/ITSM ServiceNow delivery consultant to become a part of their fast-growing professional services business. Ideal candidate will have at least 8 years of IT software consulting experience with 5+ years' experience supporting or implementing ServiceNow products. Primary role for this position is the delivery of current services for our customers as well as enhancing and growing service delivery capabilities within our company.

Job Duties

* Delivery of consulting services to install, configure, and integrate software products from ServiceNow with a focus on ITSM module (Incident, Problem, Change, Service Catalog, Knowledge Management, Service Portal, etc.,) & ITOM based products (discovery, service mapping, configuration management, event management, etc.,)

* Develop custom software solutions as required through scripting and software development

* Prepare technical documentation as specified in customer contracts and as internally required

* Support sales of software and services through demonstrations, Proof of Concepts, and customer presentations

* Deliver projects on customer premise or remotely as required. Most engagements are remote.

* Enhance customer knowledge in IT Operations Management with ITIL v3 framework

* Provide value-based assessments and workshops to help the customer maximize business results from ServiceNow software.

* Excellent verbal and written communication skills required.

Qualifications

* Expertise and experience with ServiceNow ITSM & ITOM modules are required

* ServiceNow experience with discovery, service mapping, and configuration management (CMDB) is crucial

* 5+ years in a consulting position, delivering software implementation engagements

* Proven track record of managing in ServiceNow CMDB for on-prem instance

* Accreditations / certifications in ServiceNow System Administrator and implementation certification for products such as Discovery, Service Mapping, and ITOM is mandatory

* Hands on experience in CMDB feature - IRE, RTE, Probe-to-pattern migration, implementation, or enhancement of patterns

* Knowledge of networking concepts such as IP Addressing, Firewalls, ports

* ITIL knowledge with the ability to relate concepts to implementation strategies

* Excellent communications skills required - verbally with all levels of customer IT and business management as well as written with technical assessments and project related reports

* Consultative skills for software service delivery to lead customers to improve their processes and organizational models

* Must have legal authorization to work in the US.

Bachelor of Science degree in Computer Science or related degree is required

Must and should have Paris platform certs - Certified Implementation Specialist in ITSM & Service Mapping (ITOM), Discovery/Event (ITOM)

Ref: 74328747_1625171373

Senior ServiceNow Architect

USA, New Jersey, Woodcliff Lake

  • Negotiable
  • Architect Role
  • Skills: ServiceNow, ITSM, Service Portal, Service Catalog, CMDB, ITIL, Technical, JavaScript, HTML,
  • Seniority: Senior

Job description

As the technical lead, the ServiceNow Architect will have overall responsibility for the ServiceNow platform, including architecture, design, development/implementation, maintenance, and administrative functions supporting the platform. The position holder will leverage the platform to drive strategic, transformational, and innovative change. The position holder will interact with a variety of IT and business team members to gather requirements, translate requirements into solutions, and communicate those solutions to stakeholders, as well as providing guidance and implementing changes on the ServiceNow platform for both project and operations-based initiatives. Position is responsible for managing a queue of enhancement requests, identifying priority based on level of effort and needs of the business, and working with Business Relationship Managers and Process Owners to understand and recommend additional opportunities within the product to resolve business problems and improve outcomes. This hands-on position has overall responsibility for all work done on the platform. Though work will be primarily accomplished through oversight of outside partners/developers, this role is expected to significantly contribute via hands-on work such as updating Service Catalog & CMDB, updating configuration settings, implementing integrations, troubleshooting, etc….

In addition, this role will lead or assist user experience projects which may be unrelated to the ServiceNow platform.

Essential Functions



1. Maintain ServiceNow Platform (50%)

a. Responsible for the estimation and development of complex ServiceNow solutions. Expected to craft fast, efficient, and large-scale solutions. You must be able to balance business needs vs customisation controls vs speed/scale

b. Maintain Service Portal and Service Catalog implementations as directed by process owners

c. Maintain and improve the Configuration Management Database (CMDB), including related maintenance, service mapping and discovery, etc…

d. Create and maintain automations and integrations between ServiceNow and other IT platforms (e.g. SCCM)

e. Assist with the creation and maintenance of reports for leadership

f. Troubleshoot issues with ServiceNow support and track root cause analysis

g. Execute change management processes

h. Ensure maintainability of the platform through upgrades by following established best practices for development

i. Manage platform upgrades, including reviewing relevant release notes and communicating expectations to all users of the platform

j. Create and maintain formal system documentation such as Standard Working Practices (SWP), Work Instruction Documents (WID) and Standard Operating Procedures (SOP)

k. Oversight and coordination of managed service providers (MSP), including challenging MSP to delivery high quality, modern solutions

l. Ensure solutions delivered are engineered in accordance with corporate architecture and infrastructure standards

m. Help drive adoption of ITIL in the organization

2. Project Management (30%)

a. Lead ServiceNow project initiatives through requirements gathering, implementation, and production releases

b. Scope solution requirements and configure solutions around the ServiceNow platform to meet business needs and project deliverables

c. Organize and prioritize development efforts, interfacing with other technical teams as necessary

d. Oversight and coordination of development efforts with outside vendors/partners

3. Strategy (20%)

a. Widen the use of ServiceNow by partnering with stakeholders to implement new capabilities

b. Provide thought leadership in strategic direction for Enterprise Implementation of the ServiceNow platform

c. Establish and maintain a roadmap for the adoption of new applications and application enhancements

d. Establish and execute governance for the ServiceNow platform



Requirements



· Education

College diploma or university degree in the field of computer science, information science, management information systems, or business administration or a related field (or equal years of experience)

· Information Technology Experience

o 8+ years of overall experience in information technology

o 5+ years of experience as a ServiceNow Architect

o ServiceNow System Administrator certified

o ServiceNow Implementation Specialist certified

o ITIL Foundation certified with strong understanding of the ITIL framework

o Deep functional and technical knowledge of all ServiceNow modules, especially, Incident Management, Request Management, Service Catalog, Knowledge Management, Integration Hub/Orchestration, and Service Desk

o Experience with JavaScript and HTML and other Service Portal technologies

o Experience with modern web integration protocols (e.g. REST, JSON, SOAP/XML, etc.)

o Experience designing, building, and maintaining Configuration Management Databases (CMDB)

o Experience with ServiceNow Discovery and MID Server configuration

o Ability to clearly present ServiceNow knowledge and best practices to key stakeholders

o Working knowledge of LDAP, AD, SSO, Email Infrastructure, Web Services

o Self-motivated with willingness to learn new ServiceNow applications and functionality

o Strong business analysis skill and experience, including requirements definition and process modelling

o Experience working at all levels of the organization to develop a platform roadmap and strategy and ability maintain consensus around the strategic direction

o Strong technical competency with willingness to learn.

· Leadership and Teamwork

o Strong track record of effective cross-functional team collaboration and execution

o Ready to think, behave and act in an innovative consulting manner to drive the organization's digital business strategies

o Effective leadership skills, including consensus building

· Project Management

o Experience leading teams and driving results with multiple projects across several functional areas

o Experience in project planning, development, and delivery

o Experience in managing projects in collaboration with external partners (managed service organizations, technology vendors, and consulting companies)

· Communication, Organization and Problem-Solving Skills

o Excellent interpersonal communication skills, ability to network, strong personal integrity, collaborative mindset, and a strong customer focus are necessary

o Ability to organize, prioritize, and work effectively in a constantly changing environment

o Demonstrated problem solving skills, including taking ownership to ensure timely resolution, a strong sense of urgency, keen attention to detail, and the ability to plan, organize and successfully execute in an environment under time and resource pressures

· Desirable Knowledge & Experience

o Prior experience with managed services in an on-shore/off-shore model highly preferred

o Prior Pharmaceutical experience is preferred

o Prior experience in designing and implementing complex, global, multi-tenant, multi-language solutions