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    Ref: 06/04/21/BP_1617730174

    ServiceNow Consultant

    England, Greater Manchester, Manchester

    • 60000 to 70000 GBP
    • Consultant Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Technical Consultant - £60,000 - £70,000 - Remote

    I am currently working with a ServiceNow Partner who are looking to bring in a ServiceNow Technical Consultant. The company themselves are currently growing and are looking to bring a new member into their team who has the capabilities to make a real impact towards the future of the company as well as the direction of which they go in.

    Responsibilities:

    * Leading the creation and delivery of solutions for customers while considering the requirements during the process design while adhering to ServiceNow best practice
    * Collaborating and contributing to the creation, deployments and maintenance of the technical best practice and standards
    * Ensure that work which is being delivered is completed in a consistent, high quality manner
    * Contribute towards the continual improvement of the ServiceNow Platform by enhancing the processes throughout the project
    * Management of clients after the initial project implementation

    Experience:

    * Active listening skills, respecting others' point of view and takes ownership of contributing the required input while demonstrating strong communication skills
    * Proven experience as a key technical resource leading the development and delivery of ITSM solutions
    * Experience implementing systems using the Agile/Scrum methodology
    * Knowledge of ITIL
    * Demonstrated ability to influence and consult (providing options with pros, cons and risks)
    * Ownership, accountability, and attention to detail in all work efforts
    * Ability to make decisions which have significant impact on the department's credibility, operations, and services

    Qualifications:

    * 4+ years working on the ServiceNow Platform
    * ITIL Certified
    * Experience working with CSM (Customer Service Management)

    Ref: 2052021_1612535937

    ServiceNow Integrations Architect

    USA, Illinois, Chicago

    • 130000 to 150000 USD
    • Architect Role
    • Skills: ServiceNow, Integrations, SOAP, REST, API's, JavaScript, ITSM
    • Seniority: Senior

    Job description

    Your New Job:

    The ServiceNow integration specialist will have a thorough understanding of the ServiceNow platform and its offerings, and a clear vision of how to integrate it with other tools. A successful candidate will be able to work with the platform architect and the rest of the development team to enable data and workflow automation using bespoke integration frameworks, as well as ServiceNow's offerings.

    What You'll Do:

    * Maintain and extend our current integration framework, which is a bespoke application built around RESTful web services
    * Review existing integrations for opportunities for improvement
    * Build framework for monitoring existing integrations
    * Leverage SN OOB functionality when appropriate
    * Configure and customize the Service Now platform to improve maintainability
    * Administer ServiceNow platform, including cloning, upgrades, and MID server maintenance

    What You'll Need:

    * At least 6 years of experience on the ServiceNow platform
    * ServiceNow certification(s) strongly preferred
    * Hands-on experience with all aspects of the platform, include client-side scripts, server-side scripts, security rules, email notifications, etc.
    * Clear understanding of ITIL concepts
    * Experience implementing CMDB processes
    * Thorough knowledge and understanding of the Glide API, HTML, CSS, Ajax, JavaScript, JSON
    * Experience integrating ServiceNow with other systems over REST web services
    * Experience with integration authentication structures such as basic auth and OAuth
    * Experience with Postman
    * Strong knowledge of SQL Server

    Benefits:

    * $150k base
    * Full Medical Benefits
    * 401k
    * PTO

    Ref: 15/02/21/BP_1613410933

    ServiceNow Developer

    England, Greater Manchester, Manchester

    • 55000 to 60000 GBP
    • Developer Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Developer - £60,000 per annum

    I am currently working with a global banking organisation who are situated in Cheshire, they are looking for a forward thinking ServiceNow Developer to join the team on a full-time basis. The clients global technology unit is a team comprised of approximately 4,000 colleagues based in EMEA, US and APAC and are accountable for delivering and supporting transformational, resilient, secure infrastructure technology and services to customers, colleagues and clients.

    This is your opportunity to be a part of a growing team which intend to revolutionise IT infrastructure and to work for a business that is investing heavily into ServiceNow with exciting plans on the roadmap ahead.



    Key Accountabilities:

    * Deliver solutions using Agile software development processes
    * Understand the current "as is processes" and deliver toolset changes based on upcoming process changes
    * Customisation or development of enhancement requests for existing ITAM/ITOM tools and processes
    * Take care of end to end development activities for a specific enhancement or project as an individual contributor
    * Work closely with BA's, Architects, Testing team and process teams
    * Identify areas of process and tooling improvement and provide solutions to ensure tool is protected in process, security and performance aspects



    Desirable skills:

    * Understanding of ITIL and ITSM processes
    * Experience of CMDB, and IT Asset Management
    * Exposure to Vendor Contract Management
    * Knowledge of governance, risk and control frameworks



    Any experience with SAM PRO and ServiceNow ITOM would be a massive bonus!

    newRef: 21/04/21/BP_1619018963

    ServiceNow Business Analyst

    England, Greater Manchester, Manchester

    • 70000 to 80000 GBP
    • Business / Systems Analyst Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Busines Analyst

    I'm currently working with a ServiceNow Elite Partner who are looking to bring in a ServiceNow Business Analyst who is capable of designing and implementing processes while conducting research and performing analysis to acquire business requirement for each project you're working on. Another part of your role would be to test functionalities which would have been configured and developed by the rest of the team.



    Responsibilities:

    * Participates in design, test and transition of Service Management and Service Integration Solutions within ServiceNow Platform
    * Performs thorough data analysis in order to provide requirements for developers enabling configuration and customisation
    * Provides 'Early Life Support' - delivering Service Management and Service Integration services and handing over support to the future delivery teams
    * Designs and execute E2E training which can include hosting live training sessions and issuing training documentation from Train the Trainer to training support staff
    * Support the test phases with the test team
    * Assists in gathering core configuration requirements, translate these into design model and manage the overall implementation process in cooperation with developers
    * Captures customer's and service providers' requirements into stories, helps to solution the approach and manage the overall implementation process in cooperation with developers
    * Support the management of the requirements traceability matrix
    * Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents



    Skills:

    * Experience in IT Service Management design, transition or operations processes
    * Experience in business analysis and configuration or administration of 2+ modules of ServiceNow Platform
    * Understanding Scrum Methodology
    * Expert organisational and time management skills with the ability to prioritise, self-starter able to work independently with minimum of supervision
    * Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders; such as clients and internal team members
    * Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts,
    * Decompose high-level information into details,
    * Facilitation skills to assist gathering requirements in workshops and provide training to clients and internal team members
    * Use of industry recognised technologies in order to facilitate work environment
    * Demonstrate experience in communicating across all levels of an organisation, at the most senior levels



    Certifications:

    Any of the below would be ideal.

    * ITIL Foundation+
    * COBIT, VeriSM, IT4IT, Lean IT
    * Scrum certified
    * ServiceNow Certified System

    Ref: 15/03/2021_1615831192

    ServiceNow Developer

    England, Cheshire, Cheshire East

    • 45000 to 55000 GBP
    • Developer Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Developer - £45,000 - £55,000 per annum - Greater Manchester (part remote)

    I am currently working with a global banking organisation who are situated in Cheshire, they are looking for a forward thinking ServiceNow Developer to join the team on a full-time basis. The clients global technology unit is a team comprised of approximately 4,000 colleagues based in EMEA, US and APAC and are accountable for delivering and supporting transformational, resilient, secure infrastructure technology and services to customers, colleagues and clients.

    This is your opportunity to be a part of a growing team which intend to revolutionise IT infrastructure and to work for a business that is investing heavily into ServiceNow with exciting plans on the road map ahead.

    Key Accountabilities:

    * Deliver solutions using Agile software development processes
    * Understand the current "as is processes" and deliver tool set changes based on upcoming process changes
    * Customisation or development of enhancement requests for existing tools and processes
    * Take care of end to end development activities for a specific enhancement or project as an individual contributor
    * Work closely with BA's, Architects, Testing team and process teams
    * Identify areas of process and tooling improvement and provide solutions to ensure tool is protected in process, security and performance aspects

    Desirable skills:

    * Understanding of ITIL and ITSM processes
    * Exposure to Vendor Contract Management
    * Knowledge of governance, risk and control frameworks

    newRef: 3535322945_1617986940

    ServiceNow Integration Specialist

    England, London, City of London

    • 65000 to 85000 GBP
    • Consultant Role
    • Skills: ITSM ServiceNow BMC Incident Problem Change ACL testing administration development
    • Seniority: Senior

    Job description

    ServiceNow Integration Specialist- ServiceNow Elite Partner

    £65,000 - £85,000k per annum

    UK Wide



    Currently in partnership with a ServiceNow Elite Partner that are actively recruiting for several positions across the board, the role will require for the successful applicant to be eligible for Security Clearance.

    Responsibilities -

    * Experience with Enterprise Software Systems
    * Knowledge of SaaS, on-premise applications and external databases/warehouses
    * Knowledge of system design and development used within web service or message-based applications (e.g. REST/SOAP).
    * Expertise/understanding of ServiceNow integration capabilities to include Table APIs, Scripted APIs, Integration Hub, Import Set APIs, Emails, Pull vs Push data sources etc
    * Advise, mentor, and provide hands-on assistance to other team members regarding the technical solution design and execution.
    * Develop and document best practice approaches and reusable assets for the deployment team
    * Identification & design of ServiceNow integration requirements, including

    -Identity Management service (SSO/LDAP)
    -ServiceNow Mid-tier setup
    -Event Management integration
    -Service Mapping & Discovery integration (CMDB)

    * Create and design user stories as well as assess solution built by developers.
    * Support and Perform system testing and systems integration testing
    * Support user acceptance testing
    * Support go-live and early life/warranty support periods



    Skills Required:

    * Service Oriented architecture and web services integration (SOAP, WSDL, JAX-WS)
    * Familiarity with object oriented programming languages
    * Relational database expertise in relation to an enterprise software system (Oracle, MS Sql, MySQL, etc.)
    * AJAX, Jelly, or PERL scripting.
    * Expertise hand-coding of DHTML/XHTML and CSS.
    * XML, XSLT
    * Ability to integrate ServiceNow with SalesForce, MuleSoft, SnapLogic, Perspectium etc (MUST)

    Certifications Required:

    * ServiceNow System Administration certificate
    * ITIL Foundation Certified (optional)
    * ServiceNow Implementation Specialist certificate
    * ServiceNow Scripting certificate (optional)

    If you want to find out more information, please contact me on 02038266694 or on d.landi-scarpato@nelsonfank.com

    Ref: 02/26/2021_1614354970

    ServiceNow Customer Service Management Technical Consultants

    USA, Massachusetts, Randolph

    • Negotiable
    • Consultant Role
    • Seniority: Mid-level

    Job description

    ServiceNow Customer Service Management Technical Consultants



    Our elite partner is looking to expand their team with this amazing opportunity. Our client is a small company with less than 50 employees ready to grow. With this client, you will have the opportunity to grow within the company at a rapid pace than its competitors. They are also making headway in the vaccine distribution by providing solutions on the ServiceNow platform. This is a great company to make that will help you grow your professional career and also help the community as well.

    Salary

    Flexible

    Travel

    Remote position



    CSM Technical Consultant Requirements



    * 1-3 years of experience on the ServiceNow Platform
    * Certified System Admin plus an additional mainline ServiceNow Implementation Specialist certification (CSM, ITSM, APM or PPM preferred.)
    * 1 to 3 years experience with scripting using languages such as Javascript
    * Experience in a technical consulting role
    * Excellent verbal and written communication skills required.
    * Be able to work in teams and coachable
    * Sociable, rational & respectful
    * CIS and CSM certifications are required



    If you believe that you would be a great fit and want to join this amazing culture please email a copy of your resume at j.davidson@nelsonfrank.com or you can contact me via phone at 215-789-9947 (ext 9447)