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    Ref: 02/17/2021_1613580824

    Senior Technical Consultants / Architects

    USA, Massachusetts, Boston

    • Negotiable
    • Consultant Role
    • Seniority: Senior

    Job description

    Searching for all Senior Technical Consultants / Architects



    Our client is the largest global pure-play ServiceNow consultancy, delivering large-scale Digital Transformation projects to the Fortune 1,000. With our client you will have direct access to some of the most accomplished individuals within the ServiceNow eco-system.You will have the opportunity to work on a wide variety of implementations, integrations, and upgrades within some of the top Enterprise companies in the US.

    Characteristics in Candidate

    Looking for heavy investment in training/certifications more than a MAX salary

    Looking for a strong culture to build their consulting experience

    Looking to mentor others and be mentored by others

    Driven by client success Collaborative

    Salary

    Senior Tech Consultants = $100k-$140k (flexibility)

    Technical Architects = $140k-$160k (flexibility)

    Travel

    Remote throughout COVID with minimal travel post COVID

    Travel would be 2-4 days every 4-6 weeks

    Interview Process

    3 Zoom Meetings

    * 1st Zoom - 30 minute conversation w/ people manager on technical team
    * 2nd Zoom - 60 minute tech interview that involves talking through solutions on user stories from projects and potentially driving conversation so the team can assess breadth of knowledge
    * 3rd Zoom - 45 minute conversation w/ Director of Tech Consulting

    Technical Consultant Skill Set:

    * 3-5 years of experience with ServiceNow and have a comprehensive understanding of the ServiceNow enterprise product suite (including core process areas in ITSM, plus others such as ITOM, HR, CSM, UX, ITAM, ITBM)
    * Broad experience implementing the following Core Process Areas: Incident, Problem, Change, Service Catalog, Request, CMDB, Knowledge
    * 2+ additional process areas outside of Core, at least one process area outside of IT (HR, GRC, Finance Mgmt, Facilities, etc.)
    * Experience in one or more of the following a plus: Orchestration, Integrations, Service Portal (UX Design)
    * Experience working with Agile teams, methodologies, and tools in a virtual environment.
    * A passion for advising and guiding customers on how to get the most out of the product and for learning the latest product features.
    * A love of working in a fast-paced, collaborative, and entrepreneurial environment with smart and fun people.



    Technical Architect Skill Set:

    * 5+ years of ServiceNow platform experience with a comprehensive understanding of the product suite
    * 6 to 10 years of related client-facing consulting experience, preferably with ServiceNow.
    * CSA, CAD, and ITSM (CIS) certifications, plus expertise in 2+ additional process areas outside of ITSM (ITOM, HR, CSM, UX, ITAM, ITBM)
    * Experience with web technologies (XML, HTML, Angular JS, Web Services, etc.) and developing with JavaScript on the ServiceNow platform
    * Experience working with Agile teams, methodologies, and tools in a virtual environment.
    * Experience in one or more of the following a plus: Orchestration, integrations, custom application development.
    * Demonstrated experience with the Agile methodology, leading sprint planning efforts, reviewing stories against business requirements, splitting epics, and ordering development logically
    * Experience assigning estimates for units of work (stories, defects, documentation, etc.) and coaching resources on the technical development and configuration against defined user stories
    * Ability to lead client facing workshops and meetings, and conduct calls with customers independently or in support of business process/requirements gathering efforts
    * Experience with supervising and inspecting code migrations between instances, as well as providing feedback to technical resources on approaches to remediate assigned defects.
    * Ability to keep a client's business goals at the forefront of the conversation and articulate design decisions impacts to maintenance and longevity.
    * A passion for advising and guiding customers on how to get the most out of the product and for learning the latest product features.
    * A calm, adaptable, and driven approach to both client engagements and internal efforts/teams.
    * A love of working in a fast-paced, collaborative, and entrepreneurial environment with smart and fun people.

    If you believe that you would be a great fit and want to join this amazing culture please email a copy of your resume at j.davidson@nelsonfrank.com or you can contact me via phone at 215-789-9947 (ext 9447)

    Ref: 212dssdsdsdfdbfdbfdb_1609959999

    Senior ServiceNow Developer

    USA, Georgia, Atlanta

    • Negotiable
    • Developer Role
    • Seniority: Senior

    Job description

    Senior ServiceNow Developer - Contract - Competitive

    My client is a smaller outfit that is constantly growing as individuals and as a company. They are seeking a Senior ServiceNow Developer to join their team. This is a great opportunity to help configure and customise platforms using industry best practices

    As a ServiceNow Senior Developer your responsibilities with include:

    * Provide software configuration, customisation and automation using best practices.
    * Collaborate with internal UX Developers to ensure proposed and implemented solutions provide best-in-class user experience.
    * Work with internal colleagues to design and implement integration's/data feeds/interfaces with other systems including APIs databases monitoring tools LDAP etc.
    * Provide ongoing support, monitoring and maintenance of deployed products.
    * Deploy update sets to production environment following defined change control processes.

    To be eligible for hiring you must meet the following requirements:

    * Bachelor's degree in Computer Science or related discipline or equivalent combination of education and work experience.
    * 5 years job related experience.
    * 4 + years as a ServiceNow Developer.
    * Experience with ServiceNow ITBM Agile, Jira, or similar agile work tracking system.
    * Experience with Web Development Technologies (HTML, JavaScript, CSS, SCSS/LESS, AngularJS, Bootstrap).
    * Experience developing ServiceNow Catalog Items, Workflows, Business Rules, and other areas of the ITSM product.
    * Certifications in ITILv4 , Administration, Development

    Useful info:

    My client provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, my client complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.



    All potential candidates can reach me at c.bateman@nelsonfrank.com

    Ref: 23957355_1614284778

    Service Manager - Incident/Problem Manager

    England, Surrey, Farnham

    • 45000 to 55000 GBP
    • Systems Manager Role
    • Skills: IT Lifecycle ITIL Intermediate Qualification ITIL V3/V4 ITSM Tool ServiceNow, BMC Remedy
    • Seniority: Mid-level

    Job description

    Service Manager - (Major) Incident/Problem Manager

    Location: Farnham/Guildford (Flexible remote working)
    Salary: £45,000k - £55,000k per annum (DOE)

    Purpose:
    The prime objective of the service manager role is for delivering effective incident and problem management resulting in the provision of robust services to the global organisation.

    Constantly building and delivering continual improvement around the ITIL/Agile service management frameworks. The potential candidate will be expected in providing stable and robust services on a global scale.

    Responsibilities:
    The primary focus will be on restoring service efficiently from incidents, preventing problems that result in incidents, eliminating the nature of reoccurring incidents and minimising the impact of incidents that will not be prevented. There will be a progressive focus on reactive and proactive elements where the objective is to minimise impact for incidents and improving the overall process.

    The ideal candidate will demonstrate a strong stock of knowledge and experience in the service management space, thriving in a fast-paced environment with an emphasis in positive and adaptive working practices.

    * Define, implement and lead in the Incident & Problem Management process that maintains a continuous state of control and governance, this includes the development of procedures utilising the ITSM toolset which it is fit for purpose e.g (BMC/ServiceNow)

    * Ensure the day-to-day operation of the incident management processes, including roles and responsibilities. Including all modes of communication are effective and fit for use throughout the incident lifecycle.

    * Function as the main POC for updates on day-to-day incident management issues. This includes liaising with the global teams and senior management to ensure appropriate stakeholders are well informed.

    * End to end responsibility for the management, facilitating communication, escalation, investigation and resolution of major incidents, ensuring business updates are timely and of sufficient quality, scheduling and arranging discussions and updates as per required.

    Qualifications:

    * Strong ITIL knowledge and experience
    * Experience or understanding of working in an agile environment
    * 3-5 year's experience in a ITIL process role particularly relating to incident/problem management
    * Experience of running both a reactive/proactive problem management function.
    * IT Life-Cycle Management
    * ITIL Intermediate qualification
    * ITIL V3/V4
    * ITSM toolkit (e.g. ServiceNow, BMC Remedy)

    If you want to find out more information, please contact me on d.landi-scarpato@nelsonfrank.com or on 02038266694.

    Ref: 0450CHW_1610568462

    ServiceNow Developer

    USA, New Jersey, Jersey City

    • 120 to 12500 USD
    • Developer Role
    • Seniority: Junior

    Job description

    ServiceNow Developer-Remote - $120/HR

    The company in the Risk Management field is looking to manage its client risk as much as possible. Providing Data and clear paths ways to their clients in many fields we work in like insurance, energy, and financial services markets, etc. This way our clients can make more strong, and quick decisions with no error.



    Company

    Creating teams that work globally using AI, machine learning, automation, and many other highly advanced technology. My client reviews millions of records and delivers cutting-edge decision support to prevent credit, leading, and cyber risks. Correspondingly screening and give their intake on their clients on many different global matters situations such as climate change, catastrophes, and geopolitical issues.



    Your Role

    You will be working remotely working hands-on ServiceNow Developer and service management, you will be on a collective platform team that will grow functionalities and invents, in support of trans-formative projects within technology and business verticals.

    Your responsibilities will include

    Produce and Develop ServiceNow solutions including making, arrangement, and customisation's of Applications, form design, business rules, workflows, UI behavior, user roles and groups, and access controls

    * ITOM expertise including ServiceNow Discovery including Cloud Discovery, as it relates to CMDB health, Service and Service Offering engineering, and CSDM.
    * Integrations, automation, and/or orchestration via workflows, scripting web services/APIs, and Integration Hub.
    * able to tactical part in strategy, solutioning, and execution sessions.
    * Capability to facilitate technical workshops and requirements discussions with engineering and management.

    An understanding of industry best practices, ITSM, and ITOM process areas













    Requirements

    * Must have 3 years of ServiceNow work experience in development, configuration, and administration
    * Must have at least 3 years of scripting experience with JavaScript, AngularJS, and/or ReactJS
    * 3 years in a technical ServiceNow role for the operation of structures within the ITSM, ITOM, Security Operations, and/or HR product suites

    Having Knowledge of the ServiceNow platform and Integration tools

    * Experience with Agile development and project methodology
    * Must be able to communication and documentation skills effectively
    * Must have a functional understanding of cloud infrastructure
    * ServiceNow CSA required; additional Development Certifications and Micro-Certifications a plus

    ServiceNow Applications and Features:

    Incident, On-Call Scheduling, Change, Knowledge, Request Management and Service Catalog, Discovery, CMDB, Software and Hardware Asset Management, Service Portal, Mobile Now and Agent, Security Operations Security Incident, HRSD; GRC a plus.

    Skills:

    JavaScript, Java, XML, REST, AngularJS/ReactJS JSON, SQL, Powershell, Python





    If you are interested in this position email j.goodson@NelsonFrank.com

    Ref: BAB-11-01-21_1610358985

    ServiceNow Senior Consultant / Architect - Germany

    Germany, Bayern, Munich

    • 70000 to 95000 EUR
    • Architect Role
    • Skills: ServiceNow
    • Seniority: Senior

    Job description

    My client are a large ServiceNow Elite Partner looking to bring in a number of ServiceNow Senior Consultants & Architects as they continue to grow their client base in Germany. Having established themselves throughout Europe, Germany is their newest conquest!

    Your tasks:
    * Development of digital solutions for our customers based on ServiceNow
    * Advice to customers in the ServiceNow modules
    * Analysis of customer requirements
    * Creation of user stories based on customer requirements
    * Creation of process documentation
    * Conduct customer workshops and training
    * Support and participation in pre-sales and customer workshops

    Your profile:
    * A number of years of professional experience in the field of service management and with ServiceNow
    * Good knowledge of ITIL / Cobit / Prince2 / BPMN2.0 (certificates are an advantage)
    * Analytic procedure
    * Fluent English
    * Excellent communication and presentation skills.
    * Willingness to do on-site projects and travel in the DACH region
    * Very good knowledge of German and English.

    What we offer:
    * Young company with a startup character
    * Continuous education and training (with certificates)
    * Mentoring program
    * Flexible working hours and home office
    * BYOD program
    * Regular team events
    * 30 days of vacation

    If you want to learn more about this role or want to apply please don't hesitate to get in touch with Ben Austin-Blows on 44 (0) 2038266701 or b.blows@nelsonfrank.com. Alternatively, find me on LinkedIn & Xing.

    Ref: BAB-19-21_1611080124

    ServiceNow Developer/Technical Consultant/Technical Architect

    Sweden, Stockholm

    • 50000 to 75000 SEK
    • Consultant Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    Job Description

    A large ServiceNow Elite partner are looking to bring in many ServiceNow professionals as they continue to bring on more customers. With this demand they are looking for ServiceNow Developers, Technical Consultants & Technical Architects. Remote working available but must be based in Sweden (ideally Stockholm).

    Role & Responsibilities

    ServiceNow Senior Developer/Technical Consultant:

    * Work closely with the Business Analyst to understand and develop the technical solution as detailed in user stories
    * Providing expertise on all technical questions related to the development of ServiceNow
    * Understand the large-scale thinking and approach needed for the success of the project

    ServiceNow Architect:

    * Development of digital solutions for our customers based on ServiceNow
    * Advice to customers in the ServiceNow modules
    * Analysis of customer requirements
    * Creation of user stories based on customer requirements
    * Creation of process documentation
    * Conduct customer workshops and training
    * Support and participation in pre-sales and customer workshops

    Skills & Qualifications

    * Minimum 2 years ServiceNow development experience
    * ServiceNow implementation experience
    * Understanding of project life-cycle along with Agile/Scrum working styles
    * High level Javascript experience
    * ITOM, HR, CSM, Custom Apps experience highly desired

    If you're interested with in a ServiceNow Developer, Technical Consultant or Architect role and want to discuss this exciting opportunity further, please call Ben Austin-Blows on +44 (0) 2038266701. Alternatively, click apply or find me on LinkedIn.

    newRef: 09/04/21/BP_1617988636

    ServiceNow

    England, London, City of London

    • 50000 to 60000 GBP
    • Business / Systems Analyst Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Busines Analyst

    I'm currently working with a ServiceNow Elite Partner who are looking to bring in a ServiceNow Business Analyst who is capable of designing and implementing processes while conducting research and performing analysis to acquire business requirement for each project you're working on. Another part of your role would be to test system functionality.

    Responsibilities:

    * Participates in design, test and transition of Service Management and Service Integration Solutions within ServiceNow Platform
    * Performs thorough data analysis in order to provide requirements for developers enabling configuration and customisation
    * Provides 'Early Life Support' - delivering Service Management and Service Integration services and handing over support to the future delivery teams
    * Designs and execute E2E training which can include hosting live training sessions and issuing training documentation from Train the Trainer to training support staff
    * Support the test phases with the test team
    * Assists in gathering core configuration requirements, translate these into design model and manage the overall implementation process in cooperation with developers
    * Captures customer's and service provider's requirements into stories, helps to solution the approach and manage the overall implementation process in cooperation with developers
    * Support the management of the requirements traceability matrix
    * Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents

    Skills:

    * Experience in IT Service Management design, transition or operations processes
    * Experience in business analysis and configuration or administration of 2+ modules of ServiceNow Platform
    * Understanding Scrum Methodology
    * Expert organisational and time management skills with the ability to prioritise, self-starter able to work independently with minimum of supervision
    * Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders; such as clients and internal team members
    * Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts,
    * Decompose high-level information into details,
    * Facilitation skills to assist gathering requirements in workshops and provide training to clients and internal team members
    * Use of industry recognised technologies in order to facilitate work environment
    * Demonstrate experience in communicating across all levels of an organisation, at the most senior levels

    Certifications:

    Any of the below would be ideal.

    * ITIL Foundation+
    * COBIT, VeriSM, IT4IT, Lean IT
    * Scrum certified
    * ServiceNow Certified System

    Ref: 26/02/21/BP_1614358885

    ServiceNow Developer

    England, Cheshire, Cheshire East

    • 55000 to 60000 GBP
    • Developer Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Developer - £55,000 - £60,000 per annum - Cheshire (part remote)

    I am currently working with a global banking organisation who are situated in Cheshire, they are looking for a forward thinking ServiceNow Developer to join the team on a full-time basis. The clients global technology unit is a team comprised of approximately 4,000 colleagues based in EMEA, US and APAC and are accountable for delivering and supporting transformational, resilient, secure infrastructure technology and services to customers, colleagues and clients.

    This is your opportunity to be a part of a growing team which intend to revolutionise IT infrastructure and to work for a business that is investing heavily into ServiceNow with exciting plans on the road map ahead.



    Key Accountabilities:

    * Deliver solutions using Agile software development processes
    * Understand the current "as is processes" and deliver tool set changes based on upcoming process changes
    * Customisation or development of enhancement requests for existing tools and processes
    * Take care of end to end development activities for a specific enhancement or project as an individual contributor
    * Work closely with BA's, Architects, Testing team and process teams
    * Identify areas of process and tooling improvement and provide solutions to ensure tool is protected in process, security and performance aspects



    Desirable skills:

    * Understanding of ITIL and ITSM processes
    * Exposure to Vendor Contract Management
    * Knowledge of governance, risk and control frameworks

    Ref: 02/25/2021_1614264765

    ServiceNow Technical Implementation Consultant / Developers

    USA, Washington, Kirkland

    • Negotiable
    • Consultant Role
    • Seniority: Junior

    Job description

    Opportunity for ServiceNow Technical Implementation Consultant / Developers!!



    Office: Remote or Kirkland, WA



    While working remotely you must be available and be able to work PST hours remotely to support West Coast customers. This is a 100% remote opportunity for a passionate ServieNow Developer/ Technical Consultant that enjoys being hands on as well working with customers to solve their many business problems. A focus area within the platform is CSM, HRSD, ITBM and SecOps!



    Our client is a world-class consulting firm that specializes in implementing technology solutions such as ServiceNow. They help clients realize greater value from their IT investments in order to provide superior customer experiences and value within the organization. They have a very diverse background where individuals come from all over to workhere.



    Required Qualifications

    * At least 1 year of ServiceNow system administration and development experience
    * ServiceNow technical configuration and development including application UI configuration, workflow configuration, setup of core integrations (LDAP, SSO, e-mail), and development of reports and dashboards is a must
    * Experience with web technologies scripting (XML, HTML, JavaScript, Web Services, etc.)
    * Strong interpersonal, written and verbal communication skills
    * Well-rounded knowledge of the CMDB
    * Understanding of Agile SCRUM development methodology
    * Experience supporting at least one ServiceNow implementation

    Our client would also like to see if candidates have qualifications in

    * ServiceNow System Administrator Certification
    * ServiceNow Implementation Specialist Certification for ITSM
    * Highly Desired: ServiceNow Implementation experience in various modules besides ITSM/CMDB such as APM, CSM and Get To Work/Safe Workplace, HRSM, etc.



    If you believe that you would be a great fit and want to join this amazing culture please email a copy of your resume at j.davidson@nelsonfrank.com or you can contact me via phone at 215-789-9947 (ext 9447)

    newRef: 09/04/21/BP_1617987129

    ServiceNow Junior Developer

    England, London, City of London

    • 35000 to 50000 GBP
    • Developer Role
    • Skills: ServiceNow
    • Seniority: Junior

    Job description

    ServiceNow Junior Developer

    I'm currently working with a ServiceNow Elite Partner who are looking to bring in a Junior ServiceNow Developer who would trained and supported to progress within the company. Generally you would be working on the configuration, customisation and development of integration components. This role would be ideal for an experienced ServiceNow Administrator who is looking for their next step.

    Responsibilities:

    * ServiceNow administration experience with exposure to building and configuring ServiceNow applications and services
    * Understanding of both client and server side scripting and adhering to ServiceNow coding best practice. Hands on experience with ACL's. Understanding how and why they are used
    * Create and updating documentation and procedures. Adaptable with the willingness to push themselves in a challenging and evolving environment
    * Takes part in ServiceNow testing, administration and development activities as well as trouble shooting
    * Working alongside business analyst and assisting in qualifying client requirements
    * Qualify client requirements through validation of "needs" versus "wants"

    Skills Required:

    * Experience in administering the ServiceNow Platform
    * Scripting - JavaScript, HTML, CSS, AJAX and Jelly
    * Understanding Agile and SCRUM
    * Advanced communication skills (written and speaking skills)
    * Strong attention to detail
    * Knowledge and work experience in JavaScript/ Angular/ AngularJS
    * Demonstrable experience in JavaScript coding
    * Understanding of relational databases concepts

    Certifications:

    (Any of the below are good to have)

    * ServiceNow System Administration certificate
    * ITIL Foundation Certified
    * ServiceNow Implementation Specialist certificate
    * ServiceNow Scripting certificate
    * Application Creation in ServiceNow