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    Technical Support Engineer - 2nd Line (Contract)

    England, London, Richmond upon Thames

    • 130 to 160 GBP
    • Consultant Role
    • Skills: JAMF KACE Azure O365 backup netowrking DNS service desk 1st line support 2nd line support helpdesk
    • Seniority: Senior

    Job description

    Role: Technical Support Engineer - L2 Support (Contract - Outside IR35)
    Location: Richmond
    Rate: £130-160 Per Day
    Contract Length: 6 months

    Role:
    Currently looking for a motivated and enthusiastic support desk engineer to be based in Richmond.

    I am looking for someone with a passion for excellence, strong customer service skills and a team player that is adaptable and efficient, in return you will be working with a business that is extremely ambitious, expanding rapidly and are offering world-class training and development.

    Responsibilities:
    2nd line support via service desk including;

    -Taking escalations from support desk analysts
    -Resolving customer issues within service level guidelines (SLA)
    -Gathering all relevant information from initial call/contact to ensure most efficient troubleshooting
    -Questioning customer effectively about issues and working to find alternative, more efficient methods

    Technical Skills
    -Windows Server Technologies - 2008 / 2012 /2016 essential. 2019 desirable
    -Mail Technologies - Exchange 365, Exchange Server 2013 / 2016 (Administration and set up)
    -Virtualisation (VMware and Hyper-V) - Administration and Set Up
    -Backup Technologies - Veeam, Datto Backup & Recovery
    -Hardware Experience - HP, Dell, NAS, SAN
    -ServiceNow - ITSM

    If you want to find out more information, please contact me on 02038266694 or on d.landi-scarpato@nelsonfrank.com