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For Permanent and Contract, Project Manager

    newRef: 09/04/21/BP_1617988636

    ServiceNow

    England, London, City of London

    • 50000 to 60000 GBP
    • Business / Systems Analyst Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Busines Analyst

    I'm currently working with a ServiceNow Elite Partner who are looking to bring in a ServiceNow Business Analyst who is capable of designing and implementing processes while conducting research and performing analysis to acquire business requirement for each project you're working on. Another part of your role would be to test system functionality.

    Responsibilities:

    * Participates in design, test and transition of Service Management and Service Integration Solutions within ServiceNow Platform
    * Performs thorough data analysis in order to provide requirements for developers enabling configuration and customisation
    * Provides 'Early Life Support' - delivering Service Management and Service Integration services and handing over support to the future delivery teams
    * Designs and execute E2E training which can include hosting live training sessions and issuing training documentation from Train the Trainer to training support staff
    * Support the test phases with the test team
    * Assists in gathering core configuration requirements, translate these into design model and manage the overall implementation process in cooperation with developers
    * Captures customer's and service provider's requirements into stories, helps to solution the approach and manage the overall implementation process in cooperation with developers
    * Support the management of the requirements traceability matrix
    * Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents

    Skills:

    * Experience in IT Service Management design, transition or operations processes
    * Experience in business analysis and configuration or administration of 2+ modules of ServiceNow Platform
    * Understanding Scrum Methodology
    * Expert organisational and time management skills with the ability to prioritise, self-starter able to work independently with minimum of supervision
    * Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders; such as clients and internal team members
    * Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts,
    * Decompose high-level information into details,
    * Facilitation skills to assist gathering requirements in workshops and provide training to clients and internal team members
    * Use of industry recognised technologies in order to facilitate work environment
    * Demonstrate experience in communicating across all levels of an organisation, at the most senior levels

    Certifications:

    Any of the below would be ideal.

    * ITIL Foundation+
    * COBIT, VeriSM, IT4IT, Lean IT
    * Scrum certified
    * ServiceNow Certified System

    Ref: 15/03/2021_1615831192

    ServiceNow Developer

    England, Cheshire, Cheshire East

    • 45000 to 55000 GBP
    • Developer Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Developer - £45,000 - £55,000 per annum - Greater Manchester (part remote)

    I am currently working with a global banking organisation who are situated in Cheshire, they are looking for a forward thinking ServiceNow Developer to join the team on a full-time basis. The clients global technology unit is a team comprised of approximately 4,000 colleagues based in EMEA, US and APAC and are accountable for delivering and supporting transformational, resilient, secure infrastructure technology and services to customers, colleagues and clients.

    This is your opportunity to be a part of a growing team which intend to revolutionise IT infrastructure and to work for a business that is investing heavily into ServiceNow with exciting plans on the road map ahead.

    Key Accountabilities:

    * Deliver solutions using Agile software development processes
    * Understand the current "as is processes" and deliver tool set changes based on upcoming process changes
    * Customisation or development of enhancement requests for existing tools and processes
    * Take care of end to end development activities for a specific enhancement or project as an individual contributor
    * Work closely with BA's, Architects, Testing team and process teams
    * Identify areas of process and tooling improvement and provide solutions to ensure tool is protected in process, security and performance aspects

    Desirable skills:

    * Understanding of ITIL and ITSM processes
    * Exposure to Vendor Contract Management
    * Knowledge of governance, risk and control frameworks

    Ref: 15/02/21/BP_1613410933

    ServiceNow Developer

    England, Greater Manchester, Manchester

    • 55000 to 60000 GBP
    • Developer Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Developer - £60,000 per annum

    I am currently working with a global banking organisation who are situated in Cheshire, they are looking for a forward thinking ServiceNow Developer to join the team on a full-time basis. The clients global technology unit is a team comprised of approximately 4,000 colleagues based in EMEA, US and APAC and are accountable for delivering and supporting transformational, resilient, secure infrastructure technology and services to customers, colleagues and clients.

    This is your opportunity to be a part of a growing team which intend to revolutionise IT infrastructure and to work for a business that is investing heavily into ServiceNow with exciting plans on the roadmap ahead.



    Key Accountabilities:

    * Deliver solutions using Agile software development processes
    * Understand the current "as is processes" and deliver toolset changes based on upcoming process changes
    * Customisation or development of enhancement requests for existing ITAM/ITOM tools and processes
    * Take care of end to end development activities for a specific enhancement or project as an individual contributor
    * Work closely with BA's, Architects, Testing team and process teams
    * Identify areas of process and tooling improvement and provide solutions to ensure tool is protected in process, security and performance aspects



    Desirable skills:

    * Understanding of ITIL and ITSM processes
    * Experience of CMDB, and IT Asset Management
    * Exposure to Vendor Contract Management
    * Knowledge of governance, risk and control frameworks



    Any experience with SAM PRO and ServiceNow ITOM would be a massive bonus!

    Ref: 06/04/21/BP_1617730174

    ServiceNow Consultant

    England, Greater Manchester, Manchester

    • 60000 to 70000 GBP
    • Consultant Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Technical Consultant - £60,000 - £70,000 - Remote

    I am currently working with a ServiceNow Partner who are looking to bring in a ServiceNow Technical Consultant. The company themselves are currently growing and are looking to bring a new member into their team who has the capabilities to make a real impact towards the future of the company as well as the direction of which they go in.

    Responsibilities:

    * Leading the creation and delivery of solutions for customers while considering the requirements during the process design while adhering to ServiceNow best practice
    * Collaborating and contributing to the creation, deployments and maintenance of the technical best practice and standards
    * Ensure that work which is being delivered is completed in a consistent, high quality manner
    * Contribute towards the continual improvement of the ServiceNow Platform by enhancing the processes throughout the project
    * Management of clients after the initial project implementation

    Experience:

    * Active listening skills, respecting others' point of view and takes ownership of contributing the required input while demonstrating strong communication skills
    * Proven experience as a key technical resource leading the development and delivery of ITSM solutions
    * Experience implementing systems using the Agile/Scrum methodology
    * Knowledge of ITIL
    * Demonstrated ability to influence and consult (providing options with pros, cons and risks)
    * Ownership, accountability, and attention to detail in all work efforts
    * Ability to make decisions which have significant impact on the department's credibility, operations, and services

    Qualifications:

    * 4+ years working on the ServiceNow Platform
    * ITIL Certified
    * Experience working with CSM (Customer Service Management)

    Ref: 02/17/2021_1613580824

    Senior Technical Consultants / Architects

    USA, Massachusetts, Boston

    • Negotiable
    • Consultant Role
    • Seniority: Senior

    Job description

    Searching for all Senior Technical Consultants / Architects



    Our client is the largest global pure-play ServiceNow consultancy, delivering large-scale Digital Transformation projects to the Fortune 1,000. With our client you will have direct access to some of the most accomplished individuals within the ServiceNow eco-system.You will have the opportunity to work on a wide variety of implementations, integrations, and upgrades within some of the top Enterprise companies in the US.

    Characteristics in Candidate

    Looking for heavy investment in training/certifications more than a MAX salary

    Looking for a strong culture to build their consulting experience

    Looking to mentor others and be mentored by others

    Driven by client success Collaborative

    Salary

    Senior Tech Consultants = $100k-$140k (flexibility)

    Technical Architects = $140k-$160k (flexibility)

    Travel

    Remote throughout COVID with minimal travel post COVID

    Travel would be 2-4 days every 4-6 weeks

    Interview Process

    3 Zoom Meetings

    * 1st Zoom - 30 minute conversation w/ people manager on technical team
    * 2nd Zoom - 60 minute tech interview that involves talking through solutions on user stories from projects and potentially driving conversation so the team can assess breadth of knowledge
    * 3rd Zoom - 45 minute conversation w/ Director of Tech Consulting

    Technical Consultant Skill Set:

    * 3-5 years of experience with ServiceNow and have a comprehensive understanding of the ServiceNow enterprise product suite (including core process areas in ITSM, plus others such as ITOM, HR, CSM, UX, ITAM, ITBM)
    * Broad experience implementing the following Core Process Areas: Incident, Problem, Change, Service Catalog, Request, CMDB, Knowledge
    * 2+ additional process areas outside of Core, at least one process area outside of IT (HR, GRC, Finance Mgmt, Facilities, etc.)
    * Experience in one or more of the following a plus: Orchestration, Integrations, Service Portal (UX Design)
    * Experience working with Agile teams, methodologies, and tools in a virtual environment.
    * A passion for advising and guiding customers on how to get the most out of the product and for learning the latest product features.
    * A love of working in a fast-paced, collaborative, and entrepreneurial environment with smart and fun people.



    Technical Architect Skill Set:

    * 5+ years of ServiceNow platform experience with a comprehensive understanding of the product suite
    * 6 to 10 years of related client-facing consulting experience, preferably with ServiceNow.
    * CSA, CAD, and ITSM (CIS) certifications, plus expertise in 2+ additional process areas outside of ITSM (ITOM, HR, CSM, UX, ITAM, ITBM)
    * Experience with web technologies (XML, HTML, Angular JS, Web Services, etc.) and developing with JavaScript on the ServiceNow platform
    * Experience working with Agile teams, methodologies, and tools in a virtual environment.
    * Experience in one or more of the following a plus: Orchestration, integrations, custom application development.
    * Demonstrated experience with the Agile methodology, leading sprint planning efforts, reviewing stories against business requirements, splitting epics, and ordering development logically
    * Experience assigning estimates for units of work (stories, defects, documentation, etc.) and coaching resources on the technical development and configuration against defined user stories
    * Ability to lead client facing workshops and meetings, and conduct calls with customers independently or in support of business process/requirements gathering efforts
    * Experience with supervising and inspecting code migrations between instances, as well as providing feedback to technical resources on approaches to remediate assigned defects.
    * Ability to keep a client's business goals at the forefront of the conversation and articulate design decisions impacts to maintenance and longevity.
    * A passion for advising and guiding customers on how to get the most out of the product and for learning the latest product features.
    * A calm, adaptable, and driven approach to both client engagements and internal efforts/teams.
    * A love of working in a fast-paced, collaborative, and entrepreneurial environment with smart and fun people.

    If you believe that you would be a great fit and want to join this amazing culture please email a copy of your resume at j.davidson@nelsonfrank.com or you can contact me via phone at 215-789-9947 (ext 9447)

    Ref: 26/02/21/BP_1614358885

    ServiceNow Developer

    England, Cheshire, Cheshire East

    • 55000 to 60000 GBP
    • Developer Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Developer - £55,000 - £60,000 per annum - Cheshire (part remote)

    I am currently working with a global banking organisation who are situated in Cheshire, they are looking for a forward thinking ServiceNow Developer to join the team on a full-time basis. The clients global technology unit is a team comprised of approximately 4,000 colleagues based in EMEA, US and APAC and are accountable for delivering and supporting transformational, resilient, secure infrastructure technology and services to customers, colleagues and clients.

    This is your opportunity to be a part of a growing team which intend to revolutionise IT infrastructure and to work for a business that is investing heavily into ServiceNow with exciting plans on the road map ahead.



    Key Accountabilities:

    * Deliver solutions using Agile software development processes
    * Understand the current "as is processes" and deliver tool set changes based on upcoming process changes
    * Customisation or development of enhancement requests for existing tools and processes
    * Take care of end to end development activities for a specific enhancement or project as an individual contributor
    * Work closely with BA's, Architects, Testing team and process teams
    * Identify areas of process and tooling improvement and provide solutions to ensure tool is protected in process, security and performance aspects



    Desirable skills:

    * Understanding of ITIL and ITSM processes
    * Exposure to Vendor Contract Management
    * Knowledge of governance, risk and control frameworks

    Ref: 535353_1612467590

    ServiceNow Developer - Global Banking Client

    England, Cheshire

    • 55000 to 60000 GBP
    • Developer Role
    • Skills: ServiceNow ITOM ITSM ITBM Orchestration Service Mapping Event Management ServiceNow ITSM
    • Seniority: Senior

    Job description

    ServiceNow Developer - Global Banking Client *New Opportunity*

    I am currently working with a global banking organisation who are situated in Cheshire, they are looking for a forward thinking ServiceNow Developer to join the team on a full-time basis.

    The clients global technology unit is a team comprised of approximately 4,000 colleagues based in EMEA, US and APAC and are accountable for delivering and supporting transformational, resilient, secure infrastructure technology and services to customers, colleagues and clients.

    This is your opportunity to be a part of a growing team which intend to revolutionise IT infrastructure and to work for a business that is investing heavily into ServiceNow with exciting plans on the road-map ahead.

    Location: Cheshire (50% remote)
    Salary: £60,000k per annum + comprehensive company benefits and pension scheme.

    Key Accountabilities
    *Deliver solutions using Agile software development processes
    *Understand the current "as is processes" and deliver toolset changes based on upcoming process changes *Customisation or development of enhancement requests for existing ITAM/ITOM tools and processes
    *Take care of end to end development activities for a specific enhancement or project as an individual contributor *Work closely with BA's, Architects, Testing team and process teams Desirable skills:
    *Understanding of ITIL and ITSM processes
    *Experience of CMDB, and IT Asset Management
    *Exposure to Vendor Contract Management
    *Knowledge of governance, risk and control frameworks

    Any experience with SAM PRO and ServiceNow ITOM would be a massive bonus!

    If this opportunity sounds of interest, please reach out on the details below.

    Ref: 03/25/2021_1616678303

    Senior ServiceNow Developer

    USA, Virginia, Reston

    • Negotiable
    • Developer Role
    • Seniority: Mid-level

    Job description

    Searching All ServiceNow Senior Developers

    Our elite partner is an information technology services company delivering mission-critical applications and systems that protect and serve American citizens. They are an experienced small business that specializes in application and system development efforts, database consulting, and infrastructure management implementations.



    Start Date

    ASAP



    Salary

    $120K-$140K

    Travel

    Remote



    Clearance

    DHS Public Trust or the ability to obtain

    What Will You Do!

    * Serve as a Senior ServiceNow developer on a cross functional development team which develops custom applications and workflow solutions
    * Design and develop custom application on the Now Platform to meet business requirements, including implementation of client scripts, business rules, workflows, and custom Service Portal widgets
    * Collaborate with application teams to design and implement data interfaces with other enterprise application systems
    * Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each
    * Develop and manage operational metrics reporting and dashboards
    * Collaborate with members of project teams to ensure successful, technically sound projects which are completed on time and on budget
    * Support the development and analysis of customer requirements and assist with the development of user stories
    * Perform application testing
    * Create and maintain system design and operations documentation
    * Provide advanced application support to internal team members
    * Provide mentoring, training and knowledge transfer to other employees as necessary, particularly regarding ServiceNow capabilities and development techniques
    * Lead team activities as needed, including those which are part of the Agile process such as scrum meetings
    * Excellent communications skills
    * Excellent teamwork skills
    * Experience with use of Agile methodologies for software development





    Key Points and Expectations

    * Bachelor's degree in a related discipline, with 3 years of relevant experience
    * 3 or more years of development experience using the ServiceNow platform
    * In depth knowledge of development on the ServiceNow Platform, including client and server scripting, ServiceNow REST API, and custom widget development in Service Portal
    * Experience developing, updating, and interpreting JavaScript on the ServiceNow platform
    * Knowledge of ServiceNow development and configuration best practices
    * Knowledge of ServiceNow database hierarchies and design
    * Experience with development, customization, and administration of multiple components of ServiceNow



    If you believe that you would be a great fit and want to join this amazing culture please email a copy of your resume at j.davidson@nelsonfrank.com or you can contact me via phone at 215-607-3119