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For Permanent and Contract, Project Manager

    Ref: 02/19/2021_1613753968

    ServiceNow Senior Technical Consultants / Developers

    USA, Massachusetts, Boston

    • Negotiable
    • Developer Role
    • Seniority: Senior

    Job description

    Hiring ServiceNow Senior Technical Consultants / Developers



    Our client is the largest global pure-play ServiceNow consultancy, delivering large-scale Digital Transformation projects to the Fortune 1,000. With our client you will have direct access to some of the most accomplished indiviualds within the ServiceNow eco-system.You will have the opportunity to work on a wide variety of implementations, integrations, and upgrades within some of the top Enterprise companies in the US. The company invests a lot into its employees with not only career growth but also certifications in ServiceNow.

    Characteristics in Candidate

    Looking for heavy investment in training/certifications more than a MAX salary

    Looking for a strong culture to build their consulting experience

    Looking to mentor others and be mentored by others

    Driven by client success Collaborative

    Salary

    Senior Tech Consultants = $100k-$140k (flexibility)

    Technical Architects = $140k-$160k (flexibility)

    Travel

    Remote throughout COVID with minimal travel post COVID

    Travel would be 2-4 days every 4-6 weeks

    Interview Process

    3 Zoom Meetings

    * 1st Zoom - 30 minute conversation w/ people manager on technical team
    * 2nd Zoom - 60 minute tech interview that involves talking through solutions on user stories from projects and potentially driving conversation so the team can assess breadth of knowledge
    * 3rd Zoom - 45 minute conversation w/ Director of Tech Consulting

    Technical Consultant Skill Set:

    * 3-5 years of experience with ServiceNow and have a comprehensive understanding of the ServiceNow enterprise product suite (including core process areas in ITSM, plus others such as ITOM, HR, CSM, UX, ITAM, ITBM)
    * Broad experience implementing the following Core Process Areas: Incident, Problem, Change, Service Catalog, Request, CMDB, Knowledge
    * 2+ additional process areas outside of Core, at least one process area outside of IT (HR, GRC, Finance Mgmt, Facilities, etc.)
    * Experience in one or more of the following a plus: Orchestration, Integrations, Service Portal (UX Design)
    * Experience working with Agile teams, methodologies, and tools in a virtual environment.
    * A passion for advising and guiding customers on how to get the most out of the product and for learning the latest product features.
    * A love of working in a fast-paced, collaborative, and entrepreneurial environment with smart and fun people.





    If you believe that you would be a great fit and want to join this amazing culture please email a copy of your resume at j.davidson@nelsonfrank.com or you can contact me via phone at 215-789-9947 (ext 9447)

    Ref: 025256658_1612557025

    ServiceNow Solutions Architect

    USA, New York, Manhattan

    • Negotiable
    • Architect Role
    • Seniority: Senior

    Job description

    ServiceNow Solutions Architect| Remote| Contract

    You will be working for a Digital Engineering Company that is a ServiceNow Gold Services, Gold Sales and Authorized Training Partner.

    ServiceNow Solutions Architect

    The ServiceNow Architect will be focused heavily on client facing responsibilities. The Solution Architect is primarily responsible for supporting the successful implementation of ServiceNow solutions to customers, configuration and customization of ServiceNow solutions, and following best practices to improve delivery of projects. The role will be primarily remote with some travel to New York City.

    Additional duties of the role:

    * Work with clients to present implementation vision
    * Create technical best practices to improve delivery, efficiency and quality projects
    * Assist with technical challenges across a portfolio of complex projects
    * Configuration and customization of ServiceNow
    * Development of required client specific reporting
    * Development of requirement integration components
    * Prepare all technology related client facing and internal deliverables
    * Provide technical design and leadership and ensure the highest standard of technical quality

    Successful candidates will possess the following skills and experience:

    * At least 5 years' of experience in hands-on ServiceNow (either system administration, User Interface modification or architectural knowledge) meeting client requirements and performing system tuning
    * At least 5 years' of experience in programming JavaScript or other related technologies
    * At least 5 years' experience in developing on the ServiceNow platform including the customization of the core applications such as Incident, Problem, Change, and Service Catalog
    * Experienced in leading other technical team members to a desired solution-requirements review, code reviews, support and coaching
    * At least 5 years of experience in demonstrated communication and interpersonal skills; written and oral
    * At least 5 years of experience in/with ITIL
    * Experience with the configuration of applications, modules, user interface, tasks, emails and events
    * Understanding of packaging and migration of configurations
    * Ability to tailor existing ITIL workflows to customer requirements using workflow editor
    * Design of custom reports knowledge, and basic data loading principles
    * At least 3 years of experience as an Architect or Solutions lead on ServiceNow Implementations projects.



    ****This is a remote position, minimal travel expected.****

    Ref: BAB-08-03-21_1615199533

    ServiceNow Consultant - Germany

    Germany, Hessen, Frankfurt am Main

    • 60000 to 80000 GBP
    • Consultant Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    I am currently working with a growing ServiceNow partner in Germany who are looking for fluent German speaking ServiceNow Consultants. In a very exciting year for this company they are looking to more than double their ServiceNow headcount!

    Job Description

    As a consultant, you are responsible for conducting workshops on requirements analysis with regard to the requirements and problems of our customers. Based on this, you develop smart solutions for the optimisation of processes and technical environments of our customers.

    Role & Responsibilities

    * Implementation of workshops for requirements analysis with regard to the requirements and problems of the customers
    * Independent advice and creation of professional and technical solution designs based on ServiceNow, with a focus on ITSM, CSM, FSM, SecOps/GRC
    * Responsible sponsorship and active knowledge transfer for technical consultants
    * Pre-sales activities

    Skills & Qualifications

    * Experience with ITSM and at least one of the following; CSM, FSM, SecOps/GRC
    * Years of experience in the consulting environment with a focus on ServiceNow
    * Very good knowledge ITIL, BPMN, HTTP, XML, JavaScript, SSO, SQL, SOAP and REST
    * Proven experience in project methods (waterfall, agile, or hybrid project approach), certification in PRINCE2 desirable
    * Very good German and English speaking

    Benefits

    * Element of remote working
    * Employee bonus
    * Continuing education - over 120 training courses and further education
    * Choose your own device - free choice of your work tools
    * Sports funding - subsidy for the fitness studio and assumption of the space rent for the sports hall
    * + many other work perks and benefits

    If this ServiceNow Consultant role is of interest to you or someone you know, please don't hesitate to get in touch by emailing Ben Austin-Blows on b.blows@nelsonfrank.com, call on +44(0)2038266701 or find on LinkedIn

    Ref: 02/24/2021_1614187613

    ServiceNow Senior Technical Consultants / Developers

    USA, Massachusetts, Boston

    • Negotiable
    • Consultant Role
    • Seniority: Senior

    Job description

    ServiceNow Senior Technical Consultants / Developers



    Our client is the largest global pure-play ServiceNow consultancy, delivering large-scale Digital Transformation projects to the Fortune 1,000. With our client you will have direct access to some of the most accomplished indiviualds within the ServiceNow eco-system.You will have the opportunity to work on a wide variety of implementations, integrations, and upgrades within some of the top Enterprise companies in the US. The company invests a lot into its employees with not only career growth but also certifications in ServiceNow.

    Characteristics in Candidate

    Looking for heavy investment in training/certifications more than a MAX salary

    Looking for a strong culture to build their consulting experience

    Looking to mentor others and be mentored by others

    Driven by client success Collaborative

    Salary

    Senior Developers = $100k-$140k (flexibility)



    Travel

    Remote throughout COVID with minimal travel post COVID

    Travel would be 2-4 days every 4-6 weeks

    Interview Process

    3 Zoom Meetings

    * 1st Zoom - 30 minute conversation w/ people manager on technical team
    * 2nd Zoom - 60 minute tech interview that involves talking through solutions on user stories from projects and potentially driving conversation so the team can assess breadth of knowledge
    * 3rd Zoom - 45 minute conversation w/ Director of Tech Consulting

    Technical Consultant Skill Set:

    * 3-5 years of experience with ServiceNow and have a comprehensive understanding of the ServiceNow enterprise product suite (including core process areas in ITSM, plus others such as ITOM, HR, CSM, UX, ITAM, ITBM)
    * Broad experience implementing the following Core Process Areas: Incident, Problem, Change, Service Catalog, Request, CMDB, Knowledge
    * 2+ additional process areas outside of Core, at least one process area outside of IT (HR, GRC, Finance Mgmt, Facilities, etc.)
    * Experience in one or more of the following a plus: Orchestration, Integrations, Service Portal (UX Design)
    * Experience working with Agile teams, methodologies, and tools in a virtual environment.
    * A passion for advising and guiding customers on how to get the most out of the product and for learning the latest product features.
    * A love of working in a fast-paced, collaborative, and entrepreneurial environment with smart and fun people.



    * Experience with supervising and inspecting code migrations between instances, as well as providing feedback to technical resources on approaches to remediate assigned defects.
    * Ability to keep a client's business goals at the forefront of the conversation and articulate design decisions impacts to maintenance and longevity.
    * A passion for advising and guiding customers on how to get the most out of the product and for learning the latest product features.
    * A calm, adaptable, and driven approach to both client engagements and internal efforts/teams.
    * A love of working in a fast-paced, collaborative, and entrepreneurial environment with smart and fun people.

    If you believe that you would be a great fit and want to join this amazing culture please email a copy of your resume at j.davidson@nelsonfrank.com or you can contact me via phone at 215-789-9947 (ext 9447)

    Ref: 2701211LVM_1611755973

    ServiceNow Consultant

    Germany, Bayern, Munich

    • 80000 to 85000 GBP
    • Consultant Role
    • Skills: ServiceNow, Consultant, I.T., ITOM, ITSM, ITIL, Cobit, it4it
    • Seniority: Mid-level

    Job description

    ServiceNow Consultant





    ServiceNow Consultant- €80-85k - Permanent - Remote



    My client is looking for a ServiceNow Consultant to join their growing team. They are looking for an experienced individual with the following attributes:

    ⦁ 3+ years of experience in similar role
    ⦁ Proven practical experience with business analysis
    ⦁ An analytical mind
    ⦁ Fluent English
    ⦁ Strong leadership, communication and presentation skills
    ⦁ Proactive attitude
    ⦁ Good time management skill
    ⦁ Previous ServiceNow experience and certification.

    Key skills:

    ⦁ Specific IT or Business domain knowledge (ITSM, ITOM, Financial, HR etc.).
    ⦁ Experience with other IT Service Management tools.
    ⦁ Good process/practises knowledge and certification (ITIL, Cobit, it4it, etc.)

    The role:

    ⦁ Looking for true customer needs.
    ⦁ Proposing solutions for customers based on the ServiceNow platform covering multiple areas including: ITSM, ITOM, HR service delivery, project management, cost management and various business service management areas.
    ⦁ Participating in workshops and presentations.
    ⦁ Providing guidance and project related advice to customers.
    ⦁ Facilitating customer workshops and conducting ServiceNow demos.

    This is a great opportunity to join an ever expanding team with great benefits including Multisport card, Cafeteria program, Meal vouchers, Pension and life insurance contribution, Team building activities, Prague ZOO tickets and more!

    If you're interested in a ServiceNow Developer, Technical Consultant or Architect role and want to discuss this exciting opportunity further, please call Luke McCaffrey on +44 (0) 2038266756. Alternatively, click apply or find me on LinkedIn.

    Ref: BAB-11-01-21_1610358985

    ServiceNow Senior Consultant / Architect - Germany

    Germany, Bayern, Munich

    • 70000 to 95000 EUR
    • Architect Role
    • Skills: ServiceNow
    • Seniority: Senior

    Job description

    My client are a large ServiceNow Elite Partner looking to bring in a number of ServiceNow Senior Consultants & Architects as they continue to grow their client base in Germany. Having established themselves throughout Europe, Germany is their newest conquest!

    Your tasks:
    * Development of digital solutions for our customers based on ServiceNow
    * Advice to customers in the ServiceNow modules
    * Analysis of customer requirements
    * Creation of user stories based on customer requirements
    * Creation of process documentation
    * Conduct customer workshops and training
    * Support and participation in pre-sales and customer workshops

    Your profile:
    * A number of years of professional experience in the field of service management and with ServiceNow
    * Good knowledge of ITIL / Cobit / Prince2 / BPMN2.0 (certificates are an advantage)
    * Analytic procedure
    * Fluent English
    * Excellent communication and presentation skills.
    * Willingness to do on-site projects and travel in the DACH region
    * Very good knowledge of German and English.

    What we offer:
    * Young company with a startup character
    * Continuous education and training (with certificates)
    * Mentoring program
    * Flexible working hours and home office
    * BYOD program
    * Regular team events
    * 30 days of vacation

    If you want to learn more about this role or want to apply please don't hesitate to get in touch with Ben Austin-Blows on 44 (0) 2038266701 or b.blows@nelsonfrank.com. Alternatively, find me on LinkedIn & Xing.

    Ref: 03/15/21_1615818317

    ServiceNow SecOps Technical Consultant

    USA, Washington, Kirkland

    • Negotiable
    • Consultant Role
    • Seniority: Mid-level

    Job description

    Searching All ServiceNow SecOps Technical Consultant

    Our elite partner is looking to expand their team with this amazing opportunity. Our client just had Venture Capital money invested in with them. You will have the opportunity to grow within the company and be invested in by the company! If you are ready to take your career to the next level, this place is for you!

    Salary

    $130K

    Travel

    Remote

    ServiceNow SecOps Technical Consultant Requirements



    * Experience leading or heavily supporting at least one ServiceNow Security Operations implementation
    * 1+ year of ServiceNow Systems Administration experience
    * Security Operations (SecOps) Implementation experience
    * Web Technologies scripting (XML, HTML, JavaScript, Web Services, etc.)
    * Must have at least 2 years of experience in security/security operations process design/process improvement
    * Excellent leadership skills, interpersonal, written and verbal communication skills
    * Experience and comfort in producing project deliverables to include project plans, project status, test plans/results, training materials and release notes
    * Be able to understand Agile SCRUM development methodology





    If you believe that you would be a great fit and want to join this amazing culture please email a copy of your resume at j.davidson@nelsonfrank.com or you can contact me via phone at 215-789-9947 (ext 9447)

    newRef: 09/04/21/BP_1617988636

    ServiceNow

    England, London, City of London

    • 50000 to 60000 GBP
    • Business / Systems Analyst Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Busines Analyst

    I'm currently working with a ServiceNow Elite Partner who are looking to bring in a ServiceNow Business Analyst who is capable of designing and implementing processes while conducting research and performing analysis to acquire business requirement for each project you're working on. Another part of your role would be to test system functionality.

    Responsibilities:

    * Participates in design, test and transition of Service Management and Service Integration Solutions within ServiceNow Platform
    * Performs thorough data analysis in order to provide requirements for developers enabling configuration and customisation
    * Provides 'Early Life Support' - delivering Service Management and Service Integration services and handing over support to the future delivery teams
    * Designs and execute E2E training which can include hosting live training sessions and issuing training documentation from Train the Trainer to training support staff
    * Support the test phases with the test team
    * Assists in gathering core configuration requirements, translate these into design model and manage the overall implementation process in cooperation with developers
    * Captures customer's and service provider's requirements into stories, helps to solution the approach and manage the overall implementation process in cooperation with developers
    * Support the management of the requirements traceability matrix
    * Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents

    Skills:

    * Experience in IT Service Management design, transition or operations processes
    * Experience in business analysis and configuration or administration of 2+ modules of ServiceNow Platform
    * Understanding Scrum Methodology
    * Expert organisational and time management skills with the ability to prioritise, self-starter able to work independently with minimum of supervision
    * Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders; such as clients and internal team members
    * Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts,
    * Decompose high-level information into details,
    * Facilitation skills to assist gathering requirements in workshops and provide training to clients and internal team members
    * Use of industry recognised technologies in order to facilitate work environment
    * Demonstrate experience in communicating across all levels of an organisation, at the most senior levels

    Certifications:

    Any of the below would be ideal.

    * ITIL Foundation+
    * COBIT, VeriSM, IT4IT, Lean IT
    * Scrum certified
    * ServiceNow Certified System