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For Permanent and Contract, Business System Analyst

    Ref: 140121_1610577675

    ServiceNow - Technical Consultant

    Australia, New South Wales, Sydney

    • Negotiable
    • Developer Role
    • Skills: ServiceNow/Technical Consultant/Developer/Technical Architect/Architect/Advisory Consultant/Advisory/Service Now/
    • Seniority: Mid-level

    Job description

    * All applicants must have Australian Permanent Residency or Citizenship*

    Nelson Frank is partnered with an award-winning ServiceNow Elite Partner based in the Sydney CBD close to train & tram stops. They are looking for a strong ServiceNow Developer who is confident in JavaScript, enthusiastic about development, loves solving challenges, can work well within a team & solo.

    Role & Responsibilities

    * You will be developing hands-on on the ServiceNow platform every day so strong previous experience developing in ServiceNow is a must
    * You will be working directly with C-Level stakeholders, so great communication and business acumen is needed
    * You will be gaining experience on some of the most exciting and challenging projects in Australia, with end to end implementations and transformations!
    * You'll be integrating ServiceNow with lots of other products on a daily basis.
    * As a successful candidate, you will be working up to 60% hands-on development each day.


    * The office is very close to the train and tram stops.
    * Well defined career development and progression.
    * A great team environment to work in with regular team events.
    * Fastest growing digital agency in Australia.

    Skills & Qualifications

    * Extensive experience in JavaScript Development
    * Experience consulting, gathering requirements, conducting workshops with stakeholders
    * Experience in the ServiceNow ITSM is a must. (Experience in other modules is highly desirable)


    *Please mention your VISA Status/Working Rights in your Resume *

    Samuel Morison

    039 088 3724

    newRef: 9732764244_1619457564

    Monitoring Engineer - Dynatrace/AppDynamics (Full-Remote)

    England, London, City of London

    • 45000 to 65000 GBP
    • Developer Role
    • Seniority: Mid-level

    Job description

    Monitoring Engineer - Dynatrace/AppDynamics

    Home Based, UK Wide.

    Salary: £45,000k - £65,000k (DOE)

    Currently working with an exciting and vibrant company who are taking the market by storm and are seeking for passionate and motivated individuals to join the team.

    Skills and Responsibilities:

    * Assist in the deployment of real time monitoring information on infrastructure, application services and Application Performance Monitoring supporting Production, Quality Assurance, and Development environments.
    * Work under a Consultant or Architect to implement a designed application management solution
    * Provide in-depth troubleshooting and root cause analysis skills to our customers.
    * Analyse existing monitoring to highlight where improvements and changes can be made.
    * Extract monitored data for in-depth reporting and analysis.
    * Maintain an up to date knowledge of changes in IT, specifically within monitoring, alerting, event management and APM.
    * Ensure the monitoring and alerting tools are maintained, tuned and upgraded and help deliver processes to deliver these.
    * Work with clients to identify monitoring and alerting requirements for new applications and features as well as expanding monitoring visibility in to existing client applications.
    * Accounting for task progress and clear reporting of blockages and issues.

    What are we looking for?

    * 1-2 years of experience of Dynatrace/AppDynamics Administration.
    * Experience of Application Performance Monitoring preferably based on Dynatrace/AppDynamics.
    * Excellent skills at diagnosing and troubleshooting complex technical issues.
    * 1-2 years or more practical experience in a monitoring / alerting / event management role.
    * Attentive to detail.
    * General understanding of Databases, Networks, Infrastructure and containerised deployments
    * Experienced in meeting Service Level Agreements.
    * Wiling to certify in one or more of the APM toolsets we support.

    Working Pattern:

    * This is a client facing role requiring direct interaction with client representatives (sponsors, stakeholders, managers and executives and process owners) as well internal delivery teams.
    * Working hours will match client business hours and may involve occasional unsocial hours when implementing changes etc.

    If you want to find out more information, reach out on or 02038266694.

    Ref: 26/02/21/BP_1614358885

    ServiceNow Developer

    England, Cheshire, Cheshire East

    • 55000 to 60000 GBP
    • Developer Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Developer - £55,000 - £60,000 per annum - Cheshire (part remote)

    I am currently working with a global banking organisation who are situated in Cheshire, they are looking for a forward thinking ServiceNow Developer to join the team on a full-time basis. The clients global technology unit is a team comprised of approximately 4,000 colleagues based in EMEA, US and APAC and are accountable for delivering and supporting transformational, resilient, secure infrastructure technology and services to customers, colleagues and clients.

    This is your opportunity to be a part of a growing team which intend to revolutionise IT infrastructure and to work for a business that is investing heavily into ServiceNow with exciting plans on the road map ahead.

    Key Accountabilities:

    * Deliver solutions using Agile software development processes
    * Understand the current "as is processes" and deliver tool set changes based on upcoming process changes
    * Customisation or development of enhancement requests for existing tools and processes
    * Take care of end to end development activities for a specific enhancement or project as an individual contributor
    * Work closely with BA's, Architects, Testing team and process teams
    * Identify areas of process and tooling improvement and provide solutions to ensure tool is protected in process, security and performance aspects

    Desirable skills:

    * Understanding of ITIL and ITSM processes
    * Exposure to Vendor Contract Management
    * Knowledge of governance, risk and control frameworks

    Ref: 0208HLC_1612797526

    Senior Developer/ Technical Architect

    USA, Pennsylvania, Philadelphia

    • Negotiable
    • Architect Role
    • Seniority: Senior

    Job description

    ServiceNow- Lead Developer/ Architect/-Philadelphia, PA

    Job Description:

    As a lead Architect, you will be responsible for leading a team while collaborating with other Architects to show your technical skills. You will be collaborating with internal teams and business leaders creating architectures strategically. You will be responsible for hiring, budgeting, and mentoring team resulting in new knowledge and growth on a daily basis. Your work will have a huge impact on the clients technology community and you will work with some of the best firms in the world.

    What You'll Need:

    You will have to show your skills and technical background in the best way possible by having experience with implementing ServiceNow and its core solutions by developing on the platform. You will need to be an expert in data, infrastructure architecture, and applications. REST API's, JavaScript, Angular, Service Portal, ITSM, ITOM, GRC, ITAM, HR, and CRM experience and certifications are a must. The basic understanding of Cloud technologies is also extremely important along with knowledge in at least one area of technical architecture.

    What you'll Receive in Return:

    In return you will receive the opportunity to work for an amazing ServiceNow End User in the financial industry. You will have the rewarding opportunity to not only lead a team but mentor and bring on ServiceNow talent to assist you in completing projects for your clients. This role is also providing you with the top end salary and diverse collaborating work culture.

    Other requirements:

    - US Citizen

    - BS/BA or related experience required

    - Local to Pennsylvania

    Ref: 02/24/2021_1614187613

    ServiceNow Senior Technical Consultants / Developers

    USA, Massachusetts, Boston

    • Negotiable
    • Consultant Role
    • Seniority: Senior

    Job description

    ServiceNow Senior Technical Consultants / Developers

    Our client is the largest global pure-play ServiceNow consultancy, delivering large-scale Digital Transformation projects to the Fortune 1,000. With our client you will have direct access to some of the most accomplished indiviualds within the ServiceNow eco-system.You will have the opportunity to work on a wide variety of implementations, integrations, and upgrades within some of the top Enterprise companies in the US. The company invests a lot into its employees with not only career growth but also certifications in ServiceNow.

    Characteristics in Candidate

    Looking for heavy investment in training/certifications more than a MAX salary

    Looking for a strong culture to build their consulting experience

    Looking to mentor others and be mentored by others

    Driven by client success Collaborative


    Senior Developers = $100k-$140k (flexibility)


    Remote throughout COVID with minimal travel post COVID

    Travel would be 2-4 days every 4-6 weeks

    Interview Process

    3 Zoom Meetings

    * 1st Zoom - 30 minute conversation w/ people manager on technical team
    * 2nd Zoom - 60 minute tech interview that involves talking through solutions on user stories from projects and potentially driving conversation so the team can assess breadth of knowledge
    * 3rd Zoom - 45 minute conversation w/ Director of Tech Consulting

    Technical Consultant Skill Set:

    * 3-5 years of experience with ServiceNow and have a comprehensive understanding of the ServiceNow enterprise product suite (including core process areas in ITSM, plus others such as ITOM, HR, CSM, UX, ITAM, ITBM)
    * Broad experience implementing the following Core Process Areas: Incident, Problem, Change, Service Catalog, Request, CMDB, Knowledge
    * 2+ additional process areas outside of Core, at least one process area outside of IT (HR, GRC, Finance Mgmt, Facilities, etc.)
    * Experience in one or more of the following a plus: Orchestration, Integrations, Service Portal (UX Design)
    * Experience working with Agile teams, methodologies, and tools in a virtual environment.
    * A passion for advising and guiding customers on how to get the most out of the product and for learning the latest product features.
    * A love of working in a fast-paced, collaborative, and entrepreneurial environment with smart and fun people.

    * Experience with supervising and inspecting code migrations between instances, as well as providing feedback to technical resources on approaches to remediate assigned defects.
    * Ability to keep a client's business goals at the forefront of the conversation and articulate design decisions impacts to maintenance and longevity.
    * A passion for advising and guiding customers on how to get the most out of the product and for learning the latest product features.
    * A calm, adaptable, and driven approach to both client engagements and internal efforts/teams.
    * A love of working in a fast-paced, collaborative, and entrepreneurial environment with smart and fun people.

    If you believe that you would be a great fit and want to join this amazing culture please email a copy of your resume at or you can contact me via phone at 215-789-9947 (ext 9447)