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For Permanent and Contract, Business System Analyst

    Ref: 02/17/2021_1613580824

    Senior Technical Consultants / Architects

    USA, Massachusetts, Boston

    • Negotiable
    • Consultant Role
    • Seniority: Senior

    Job description

    Searching for all Senior Technical Consultants / Architects



    Our client is the largest global pure-play ServiceNow consultancy, delivering large-scale Digital Transformation projects to the Fortune 1,000. With our client you will have direct access to some of the most accomplished individuals within the ServiceNow eco-system.You will have the opportunity to work on a wide variety of implementations, integrations, and upgrades within some of the top Enterprise companies in the US.

    Characteristics in Candidate

    Looking for heavy investment in training/certifications more than a MAX salary

    Looking for a strong culture to build their consulting experience

    Looking to mentor others and be mentored by others

    Driven by client success Collaborative

    Salary

    Senior Tech Consultants = $100k-$140k (flexibility)

    Technical Architects = $140k-$160k (flexibility)

    Travel

    Remote throughout COVID with minimal travel post COVID

    Travel would be 2-4 days every 4-6 weeks

    Interview Process

    3 Zoom Meetings

    * 1st Zoom - 30 minute conversation w/ people manager on technical team
    * 2nd Zoom - 60 minute tech interview that involves talking through solutions on user stories from projects and potentially driving conversation so the team can assess breadth of knowledge
    * 3rd Zoom - 45 minute conversation w/ Director of Tech Consulting

    Technical Consultant Skill Set:

    * 3-5 years of experience with ServiceNow and have a comprehensive understanding of the ServiceNow enterprise product suite (including core process areas in ITSM, plus others such as ITOM, HR, CSM, UX, ITAM, ITBM)
    * Broad experience implementing the following Core Process Areas: Incident, Problem, Change, Service Catalog, Request, CMDB, Knowledge
    * 2+ additional process areas outside of Core, at least one process area outside of IT (HR, GRC, Finance Mgmt, Facilities, etc.)
    * Experience in one or more of the following a plus: Orchestration, Integrations, Service Portal (UX Design)
    * Experience working with Agile teams, methodologies, and tools in a virtual environment.
    * A passion for advising and guiding customers on how to get the most out of the product and for learning the latest product features.
    * A love of working in a fast-paced, collaborative, and entrepreneurial environment with smart and fun people.



    Technical Architect Skill Set:

    * 5+ years of ServiceNow platform experience with a comprehensive understanding of the product suite
    * 6 to 10 years of related client-facing consulting experience, preferably with ServiceNow.
    * CSA, CAD, and ITSM (CIS) certifications, plus expertise in 2+ additional process areas outside of ITSM (ITOM, HR, CSM, UX, ITAM, ITBM)
    * Experience with web technologies (XML, HTML, Angular JS, Web Services, etc.) and developing with JavaScript on the ServiceNow platform
    * Experience working with Agile teams, methodologies, and tools in a virtual environment.
    * Experience in one or more of the following a plus: Orchestration, integrations, custom application development.
    * Demonstrated experience with the Agile methodology, leading sprint planning efforts, reviewing stories against business requirements, splitting epics, and ordering development logically
    * Experience assigning estimates for units of work (stories, defects, documentation, etc.) and coaching resources on the technical development and configuration against defined user stories
    * Ability to lead client facing workshops and meetings, and conduct calls with customers independently or in support of business process/requirements gathering efforts
    * Experience with supervising and inspecting code migrations between instances, as well as providing feedback to technical resources on approaches to remediate assigned defects.
    * Ability to keep a client's business goals at the forefront of the conversation and articulate design decisions impacts to maintenance and longevity.
    * A passion for advising and guiding customers on how to get the most out of the product and for learning the latest product features.
    * A calm, adaptable, and driven approach to both client engagements and internal efforts/teams.
    * A love of working in a fast-paced, collaborative, and entrepreneurial environment with smart and fun people.

    If you believe that you would be a great fit and want to join this amazing culture please email a copy of your resume at j.davidson@nelsonfrank.com or you can contact me via phone at 215-789-9947 (ext 9447)

    Ref: 4s7gsl321_1611094504

    ServiceNow Developer Remote

    USA, New Jersey, Jersey City

    • Negotiable
    • Developer Role
    • Seniority: Senior

    Job description

    ServiceNow Developer | Remote Position | $125,000



    Company

    Recognized by Forbes as one of the best places to work for men and women, providing amazing decision support to help prevent and manage companies risks. This company monitors and advises companies on very severe global matters that take place and how to better control them. Committed to using data driven analytics to maximize a company's values and create a long lasting business partnership.



    The Role and Responsibilities

    In this remote position, you will be a very involved ServiceNow developer and working with service management. You are going to be apart of a collective platform team that will increase functionality in projects within technology and business departments. Understand the key application of ITSM and ITOM. Develop ServiceNow results that would include making, and customizing applications, workflows UI behavior, and access controls. You are required to have technical workshop discussions with management and engineering to gain a better understanding of what is needed.



    Requirements

    * At least 3 years of ServiceNow experience
    * At least 3 years as a technical ServiceNow member with experience in ITSM, security operations, and ITOM
    * Scripting Experience in JavaScript, AngularJS, and ReactJS. At least 3 years is preferred
    * Must be able to exceptional organizational skills along with excellent communication skills
    * Prior experience with project methodology and Agile development
    * Know how the Cloud Infrastructure works in and out
    * Experience in fast paced working environments
    * ServiceNow CSA required
    * Micro certifications are a plus



    If you are interested in this position please email n.sachs@nelsonfrank.com or call (215) 391-1346 for more information about this position.



    We're experts in ServiceNow recruitment - it's all we do, from dusk until dawn. Our consultants know the technology inside out, and as a result we understand the requirements of both the organizations and ServiceNow professionals we work with. With more than 20 consultants covering 6 countries, we have unrivalled access to the ServiceNow ecosystem. Our team of multilingual consultants ensure that wherever you're based we're always speaking your language.

    Ref: 03/12/2021_1615569031

    ITBM Functional/ Technical Consultant

    USA, California, San Diego

    • Negotiable
    • Developer Role
    • Seniority: Mid-level

    Job description

    ITBM Functional/ Technical Consultant



    Our elite partner is looking to expand their team with this amazing opportunity. Our client will give you the opportunity to grow your ServiceNow experience and also within the company.If you are ready to take your career to the next level, this place is for you!

    Salary

    $140k-$160K

    Travel

    Remote position



    ITBM Functional / Technical Consultant Requirements



    * Minimum 2-3 years direct experience as a ServiceNow developer with a focus in ITBM
    * ServiceNow Certifications a plus
    * Experience with JavaScript, XML, HTML
    * Experience creating ServiceNow update sets, promoting and testing through multiple instances and into production
    * Excellent leadership skills and being able to work in a team environment
    * Technically savvy and able to design and build applications that meet business goals and objectives
    * Self-motivated, creative problem-solver who can adapt to new technologies and evolving customer requirements
    * Capable of working independently as well as in a team environment
    * Able to communicate (verbal and written) in a clear and concise manner, tailoring the communication appropriately to the intended audience





    If you believe that you would be a great fit and want to join this amazing culture please email a copy of your resume at j.davidson@nelsonfrank.com or you can contact me via phone at 215-789-9947 (ext 9447)

    Ref: 15/03/2021_1615831192

    ServiceNow Developer

    England, Cheshire, Cheshire East

    • 45000 to 55000 GBP
    • Developer Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Developer - £45,000 - £55,000 per annum - Greater Manchester (part remote)

    I am currently working with a global banking organisation who are situated in Cheshire, they are looking for a forward thinking ServiceNow Developer to join the team on a full-time basis. The clients global technology unit is a team comprised of approximately 4,000 colleagues based in EMEA, US and APAC and are accountable for delivering and supporting transformational, resilient, secure infrastructure technology and services to customers, colleagues and clients.

    This is your opportunity to be a part of a growing team which intend to revolutionise IT infrastructure and to work for a business that is investing heavily into ServiceNow with exciting plans on the road map ahead.

    Key Accountabilities:

    * Deliver solutions using Agile software development processes
    * Understand the current "as is processes" and deliver tool set changes based on upcoming process changes
    * Customisation or development of enhancement requests for existing tools and processes
    * Take care of end to end development activities for a specific enhancement or project as an individual contributor
    * Work closely with BA's, Architects, Testing team and process teams
    * Identify areas of process and tooling improvement and provide solutions to ensure tool is protected in process, security and performance aspects

    Desirable skills:

    * Understanding of ITIL and ITSM processes
    * Exposure to Vendor Contract Management
    * Knowledge of governance, risk and control frameworks

    Ref: 01062021_1609960640

    ServiceNow Account Executive

    USA, Illinois, Chicago

    • 120000 to 130000 USD
    • Sales Role
    • Skills: ServiceNow, Solutions Sales, ITSM, TIOM, Sales, Account Management
    • Seniority: Senior

    Job description

    Your New Job:

    Act as Senior ServiceNow Account Executive with a strong history of creating and fostering new/existing pipeline across multiple domestic markets. The perfect candidate can create new opportunities by fostering pre-existing relationships within the ServiceNow ecosystem

    What You'll Do:

    * Drive solutions sales process and bring in new logos
    * Manage many accounts at one time.
    * Qualify and understand customer needs and provide guidance/leadership
    * Build business cases, presentations, and customer strategies
    * Demonstrate ServiceNow solution and value tailored to prospects and existing customers, both on-site and via virtual meetings.
    * Provide mentoring and support to peers and other colleagues in the organization.
    * Quarterback proof of concept/proof of value engagements with prospects
    * Lead strategy and coordination of (RFI) / request for proposal (RFP) documents when approved by the organization.
    * Stay current on product developments/releases to a level required to discuss solutions with Director+ in organizations.

    What You'll Need:

    * Strong enterprise software pre-sales experience is a plus
    * Experience Solution Selling with a strong technical foundation.
    * Solution and process experience with ITSM, ITOM, ITBM, HR, GRC, and SecOps.

    Benefits:

    * $130k base + OTE
    * Full medical benefits
    * PTO

    Ref: 0450CHW_1610568462

    ServiceNow Developer

    USA, New Jersey, Jersey City

    • 120 to 12500 USD
    • Developer Role
    • Seniority: Junior

    Job description

    ServiceNow Developer-Remote - $120/HR

    The company in the Risk Management field is looking to manage its client risk as much as possible. Providing Data and clear paths ways to their clients in many fields we work in like insurance, energy, and financial services markets, etc. This way our clients can make more strong, and quick decisions with no error.



    Company

    Creating teams that work globally using AI, machine learning, automation, and many other highly advanced technology. My client reviews millions of records and delivers cutting-edge decision support to prevent credit, leading, and cyber risks. Correspondingly screening and give their intake on their clients on many different global matters situations such as climate change, catastrophes, and geopolitical issues.



    Your Role

    You will be working remotely working hands-on ServiceNow Developer and service management, you will be on a collective platform team that will grow functionalities and invents, in support of trans-formative projects within technology and business verticals.

    Your responsibilities will include

    Produce and Develop ServiceNow solutions including making, arrangement, and customisation's of Applications, form design, business rules, workflows, UI behavior, user roles and groups, and access controls

    * ITOM expertise including ServiceNow Discovery including Cloud Discovery, as it relates to CMDB health, Service and Service Offering engineering, and CSDM.
    * Integrations, automation, and/or orchestration via workflows, scripting web services/APIs, and Integration Hub.
    * able to tactical part in strategy, solutioning, and execution sessions.
    * Capability to facilitate technical workshops and requirements discussions with engineering and management.

    An understanding of industry best practices, ITSM, and ITOM process areas













    Requirements

    * Must have 3 years of ServiceNow work experience in development, configuration, and administration
    * Must have at least 3 years of scripting experience with JavaScript, AngularJS, and/or ReactJS
    * 3 years in a technical ServiceNow role for the operation of structures within the ITSM, ITOM, Security Operations, and/or HR product suites

    Having Knowledge of the ServiceNow platform and Integration tools

    * Experience with Agile development and project methodology
    * Must be able to communication and documentation skills effectively
    * Must have a functional understanding of cloud infrastructure
    * ServiceNow CSA required; additional Development Certifications and Micro-Certifications a plus

    ServiceNow Applications and Features:

    Incident, On-Call Scheduling, Change, Knowledge, Request Management and Service Catalog, Discovery, CMDB, Software and Hardware Asset Management, Service Portal, Mobile Now and Agent, Security Operations Security Incident, HRSD; GRC a plus.

    Skills:

    JavaScript, Java, XML, REST, AngularJS/ReactJS JSON, SQL, Powershell, Python





    If you are interested in this position email j.goodson@NelsonFrank.com

    Ref: 15/02/21/BP_1613410933

    ServiceNow Developer

    England, Greater Manchester, Manchester

    • 55000 to 60000 GBP
    • Developer Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Developer - £60,000 per annum

    I am currently working with a global banking organisation who are situated in Cheshire, they are looking for a forward thinking ServiceNow Developer to join the team on a full-time basis. The clients global technology unit is a team comprised of approximately 4,000 colleagues based in EMEA, US and APAC and are accountable for delivering and supporting transformational, resilient, secure infrastructure technology and services to customers, colleagues and clients.

    This is your opportunity to be a part of a growing team which intend to revolutionise IT infrastructure and to work for a business that is investing heavily into ServiceNow with exciting plans on the roadmap ahead.



    Key Accountabilities:

    * Deliver solutions using Agile software development processes
    * Understand the current "as is processes" and deliver toolset changes based on upcoming process changes
    * Customisation or development of enhancement requests for existing ITAM/ITOM tools and processes
    * Take care of end to end development activities for a specific enhancement or project as an individual contributor
    * Work closely with BA's, Architects, Testing team and process teams
    * Identify areas of process and tooling improvement and provide solutions to ensure tool is protected in process, security and performance aspects



    Desirable skills:

    * Understanding of ITIL and ITSM processes
    * Experience of CMDB, and IT Asset Management
    * Exposure to Vendor Contract Management
    * Knowledge of governance, risk and control frameworks



    Any experience with SAM PRO and ServiceNow ITOM would be a massive bonus!