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For Permanent and Contract, Architect

    Ref: 02/17/2021_1613580824

    Senior Technical Consultants / Architects

    USA, Massachusetts, Boston

    • Negotiable
    • Consultant Role
    • Seniority: Senior

    Job description

    Searching for all Senior Technical Consultants / Architects



    Our client is the largest global pure-play ServiceNow consultancy, delivering large-scale Digital Transformation projects to the Fortune 1,000. With our client you will have direct access to some of the most accomplished individuals within the ServiceNow eco-system.You will have the opportunity to work on a wide variety of implementations, integrations, and upgrades within some of the top Enterprise companies in the US.

    Characteristics in Candidate

    Looking for heavy investment in training/certifications more than a MAX salary

    Looking for a strong culture to build their consulting experience

    Looking to mentor others and be mentored by others

    Driven by client success Collaborative

    Salary

    Senior Tech Consultants = $100k-$140k (flexibility)

    Technical Architects = $140k-$160k (flexibility)

    Travel

    Remote throughout COVID with minimal travel post COVID

    Travel would be 2-4 days every 4-6 weeks

    Interview Process

    3 Zoom Meetings

    * 1st Zoom - 30 minute conversation w/ people manager on technical team
    * 2nd Zoom - 60 minute tech interview that involves talking through solutions on user stories from projects and potentially driving conversation so the team can assess breadth of knowledge
    * 3rd Zoom - 45 minute conversation w/ Director of Tech Consulting

    Technical Consultant Skill Set:

    * 3-5 years of experience with ServiceNow and have a comprehensive understanding of the ServiceNow enterprise product suite (including core process areas in ITSM, plus others such as ITOM, HR, CSM, UX, ITAM, ITBM)
    * Broad experience implementing the following Core Process Areas: Incident, Problem, Change, Service Catalog, Request, CMDB, Knowledge
    * 2+ additional process areas outside of Core, at least one process area outside of IT (HR, GRC, Finance Mgmt, Facilities, etc.)
    * Experience in one or more of the following a plus: Orchestration, Integrations, Service Portal (UX Design)
    * Experience working with Agile teams, methodologies, and tools in a virtual environment.
    * A passion for advising and guiding customers on how to get the most out of the product and for learning the latest product features.
    * A love of working in a fast-paced, collaborative, and entrepreneurial environment with smart and fun people.



    Technical Architect Skill Set:

    * 5+ years of ServiceNow platform experience with a comprehensive understanding of the product suite
    * 6 to 10 years of related client-facing consulting experience, preferably with ServiceNow.
    * CSA, CAD, and ITSM (CIS) certifications, plus expertise in 2+ additional process areas outside of ITSM (ITOM, HR, CSM, UX, ITAM, ITBM)
    * Experience with web technologies (XML, HTML, Angular JS, Web Services, etc.) and developing with JavaScript on the ServiceNow platform
    * Experience working with Agile teams, methodologies, and tools in a virtual environment.
    * Experience in one or more of the following a plus: Orchestration, integrations, custom application development.
    * Demonstrated experience with the Agile methodology, leading sprint planning efforts, reviewing stories against business requirements, splitting epics, and ordering development logically
    * Experience assigning estimates for units of work (stories, defects, documentation, etc.) and coaching resources on the technical development and configuration against defined user stories
    * Ability to lead client facing workshops and meetings, and conduct calls with customers independently or in support of business process/requirements gathering efforts
    * Experience with supervising and inspecting code migrations between instances, as well as providing feedback to technical resources on approaches to remediate assigned defects.
    * Ability to keep a client's business goals at the forefront of the conversation and articulate design decisions impacts to maintenance and longevity.
    * A passion for advising and guiding customers on how to get the most out of the product and for learning the latest product features.
    * A calm, adaptable, and driven approach to both client engagements and internal efforts/teams.
    * A love of working in a fast-paced, collaborative, and entrepreneurial environment with smart and fun people.

    If you believe that you would be a great fit and want to join this amazing culture please email a copy of your resume at j.davidson@nelsonfrank.com or you can contact me via phone at 215-789-9947 (ext 9447)

    Ref: BAB-11-01-21_1610358985

    ServiceNow Senior Consultant / Architect - Germany

    Germany, Bayern, Munich

    • 70000 to 95000 EUR
    • Architect Role
    • Skills: ServiceNow
    • Seniority: Senior

    Job description

    My client are a large ServiceNow Elite Partner looking to bring in a number of ServiceNow Senior Consultants & Architects as they continue to grow their client base in Germany. Having established themselves throughout Europe, Germany is their newest conquest!

    Your tasks:
    * Development of digital solutions for our customers based on ServiceNow
    * Advice to customers in the ServiceNow modules
    * Analysis of customer requirements
    * Creation of user stories based on customer requirements
    * Creation of process documentation
    * Conduct customer workshops and training
    * Support and participation in pre-sales and customer workshops

    Your profile:
    * A number of years of professional experience in the field of service management and with ServiceNow
    * Good knowledge of ITIL / Cobit / Prince2 / BPMN2.0 (certificates are an advantage)
    * Analytic procedure
    * Fluent English
    * Excellent communication and presentation skills.
    * Willingness to do on-site projects and travel in the DACH region
    * Very good knowledge of German and English.

    What we offer:
    * Young company with a startup character
    * Continuous education and training (with certificates)
    * Mentoring program
    * Flexible working hours and home office
    * BYOD program
    * Regular team events
    * 30 days of vacation

    If you want to learn more about this role or want to apply please don't hesitate to get in touch with Ben Austin-Blows on 44 (0) 2038266701 or b.blows@nelsonfrank.com. Alternatively, find me on LinkedIn & Xing.

    Ref: 03/12/2021_1615569031

    ITBM Functional/ Technical Consultant

    USA, California, San Diego

    • Negotiable
    • Developer Role
    • Seniority: Mid-level

    Job description

    ITBM Functional/ Technical Consultant



    Our elite partner is looking to expand their team with this amazing opportunity. Our client will give you the opportunity to grow your ServiceNow experience and also within the company.If you are ready to take your career to the next level, this place is for you!

    Salary

    $140k-$160K

    Travel

    Remote position



    ITBM Functional / Technical Consultant Requirements



    * Minimum 2-3 years direct experience as a ServiceNow developer with a focus in ITBM
    * ServiceNow Certifications a plus
    * Experience with JavaScript, XML, HTML
    * Experience creating ServiceNow update sets, promoting and testing through multiple instances and into production
    * Excellent leadership skills and being able to work in a team environment
    * Technically savvy and able to design and build applications that meet business goals and objectives
    * Self-motivated, creative problem-solver who can adapt to new technologies and evolving customer requirements
    * Capable of working independently as well as in a team environment
    * Able to communicate (verbal and written) in a clear and concise manner, tailoring the communication appropriately to the intended audience





    If you believe that you would be a great fit and want to join this amazing culture please email a copy of your resume at j.davidson@nelsonfrank.com or you can contact me via phone at 215-789-9947 (ext 9447)

    Ref: 02/26/2021_1614354970

    ServiceNow Customer Service Management Technical Consultants

    USA, Massachusetts, Randolph

    • Negotiable
    • Consultant Role
    • Seniority: Mid-level

    Job description

    ServiceNow Customer Service Management Technical Consultants



    Our elite partner is looking to expand their team with this amazing opportunity. Our client is a small company with less than 50 employees ready to grow. With this client, you will have the opportunity to grow within the company at a rapid pace than its competitors. They are also making headway in the vaccine distribution by providing solutions on the ServiceNow platform. This is a great company to make that will help you grow your professional career and also help the community as well.

    Salary

    Flexible

    Travel

    Remote position



    CSM Technical Consultant Requirements



    * 1-3 years of experience on the ServiceNow Platform
    * Certified System Admin plus an additional mainline ServiceNow Implementation Specialist certification (CSM, ITSM, APM or PPM preferred.)
    * 1 to 3 years experience with scripting using languages such as Javascript
    * Experience in a technical consulting role
    * Excellent verbal and written communication skills required.
    * Be able to work in teams and coachable
    * Sociable, rational & respectful
    * CIS and CSM certifications are required



    If you believe that you would be a great fit and want to join this amazing culture please email a copy of your resume at j.davidson@nelsonfrank.com or you can contact me via phone at 215-789-9947 (ext 9447)

    Ref: 03/15/21_1615818317

    ServiceNow SecOps Technical Consultant

    USA, Washington, Kirkland

    • Negotiable
    • Consultant Role
    • Seniority: Mid-level

    Job description

    Searching All ServiceNow SecOps Technical Consultant

    Our elite partner is looking to expand their team with this amazing opportunity. Our client just had Venture Capital money invested in with them. You will have the opportunity to grow within the company and be invested in by the company! If you are ready to take your career to the next level, this place is for you!

    Salary

    $130K

    Travel

    Remote

    ServiceNow SecOps Technical Consultant Requirements



    * Experience leading or heavily supporting at least one ServiceNow Security Operations implementation
    * 1+ year of ServiceNow Systems Administration experience
    * Security Operations (SecOps) Implementation experience
    * Web Technologies scripting (XML, HTML, JavaScript, Web Services, etc.)
    * Must have at least 2 years of experience in security/security operations process design/process improvement
    * Excellent leadership skills, interpersonal, written and verbal communication skills
    * Experience and comfort in producing project deliverables to include project plans, project status, test plans/results, training materials and release notes
    * Be able to understand Agile SCRUM development methodology





    If you believe that you would be a great fit and want to join this amazing culture please email a copy of your resume at j.davidson@nelsonfrank.com or you can contact me via phone at 215-789-9947 (ext 9447)

    Ref: 06/04/21/BP_1617730174

    ServiceNow Consultant

    England, Greater Manchester, Manchester

    • 60000 to 70000 GBP
    • Consultant Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Technical Consultant - £60,000 - £70,000 - Remote

    I am currently working with a ServiceNow Partner who are looking to bring in a ServiceNow Technical Consultant. The company themselves are currently growing and are looking to bring a new member into their team who has the capabilities to make a real impact towards the future of the company as well as the direction of which they go in.

    Responsibilities:

    * Leading the creation and delivery of solutions for customers while considering the requirements during the process design while adhering to ServiceNow best practice
    * Collaborating and contributing to the creation, deployments and maintenance of the technical best practice and standards
    * Ensure that work which is being delivered is completed in a consistent, high quality manner
    * Contribute towards the continual improvement of the ServiceNow Platform by enhancing the processes throughout the project
    * Management of clients after the initial project implementation

    Experience:

    * Active listening skills, respecting others' point of view and takes ownership of contributing the required input while demonstrating strong communication skills
    * Proven experience as a key technical resource leading the development and delivery of ITSM solutions
    * Experience implementing systems using the Agile/Scrum methodology
    * Knowledge of ITIL
    * Demonstrated ability to influence and consult (providing options with pros, cons and risks)
    * Ownership, accountability, and attention to detail in all work efforts
    * Ability to make decisions which have significant impact on the department's credibility, operations, and services

    Qualifications:

    * 4+ years working on the ServiceNow Platform
    * ITIL Certified
    * Experience working with CSM (Customer Service Management)

    Ref: 26/03/2021_1616754518

    ServiceNow Technical Consultant

    England, London, City of London

    • 60000 to 70000 GBP
    • Consultant Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Technical Consultant - £60,000 - £70,000 - Remote

    I am currently working with a ServiceNow Partner who are looking to bring in a ServiceNow Technical Consultant. The company themselves are currently growing and are looking to bring a new member into their team who has the capabilities to make a real impact towards the future of the company as well as the direction of which they go in.

    Responsibilities:

    * Leading the creation and delivery of solutions for customers while considering the requirements during the process design while adhering to ServiceNow best practice
    * Collaborating and contributing to the creation, deployments and maintenance of the technical best practice and standards
    * Ensure that work which is being delivered is completed in a consistent, high quality manner
    * Contribute towards the continual improvement of the ServiceNow Platform by enhancing the processes throughout the project
    * Management of clients after the initial project implementation

    Experience:

    * Active listening skills, respecting others' point of view and takes ownership of contributing the required input while demonstrating strong communication skills
    * Proven experience as a key technical resource leading the development and delivery of ITSM solutions
    * Experience implementing systems using the Agile/Scrum methodology
    * Knowledge of ITIL
    * Demonstrated ability to influence and consult (providing options with pros, cons and risks)
    * Ownership, accountability, and attention to detail in all work efforts
    * Ability to make decisions which have significant impact on the department's credibility, operations, and services

    Qualifications:

    * 4+ years working on the ServiceNow Platform
    * ITIL Certified
    * Experience working with CSM (Customer Service Management)

    Ref: 29/03/21/BP_1617037216

    ServiceNow Technical Consultant

    England, London, City of London

    • 60000 to 70000 GBP
    • Consultant Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Technical Consultant - £60,000 - £70,000 - Remote

    I am currently working with a ServiceNow Partner who are looking to bring in a ServiceNow Technical Consultant. The company themselves are currently growing and are looking to bring a new member into their team who has the capabilities to make a real impact towards the future of the company as well as the direction of which they go in.

    Responsibilities:

    * Leading the creation and delivery of solutions for customers while considering the requirements during the process design while adhering to ServiceNow best practice
    * Collaborating and contributing to the creation, deployments and maintenance of the technical best practice and standards
    * Ensure that work which is being delivered is completed in a consistent, high quality manner
    * Contribute towards the continual improvement of the ServiceNow Platform by enhancing the processes throughout the project
    * Management of clients after the initial project implementation

    Experience:

    * Active listening skills, respecting others' point of view and takes ownership of contributing the required input while demonstrating strong communication skills
    * Proven experience as a key technical resource leading the development and delivery of ITSM solutions
    * Experience implementing systems using the Agile/Scrum methodology
    * Knowledge of ITIL
    * Demonstrated ability to influence and consult (providing options with pros, cons and risks)
    * Ownership, accountability, and attention to detail in all work efforts
    * Ability to make decisions which have significant impact on the department's credibility, operations, and services

    Qualifications:

    * 4+ years working on the ServiceNow Platform
    * ITIL Certified
    * Experience working with CSM (Customer Service Management)