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ServiceNow Customer Service Management Technical Consultants



Our elite partner is looking to expand their team with this amazing opportunity. Our client is a small company with less than 50 employees ready to grow. With this client, you will have the opportunity to grow within the company at a rapid pace than its competitors. They are also making headway in the vaccine distribution by providing solutions on the ServiceNow platform. This is a great company to make that will help you grow your professional career and also help the community as well.

Salary

Flexible

Travel

Remote position



CSM Technical Consultant Requirements



* 1-3 years of experience on the ServiceNow Platform
* Certified System Admin plus an additional mainline ServiceNow Implementation Specialist certification (CSM, ITSM, APM or PPM preferred.)
* 1 to 3 years experience with scripting using languages such as Javascript
* Experience in a technical consulting role
* Excellent verbal and written communication skills required.
* Be able to work in teams and coachable
* Sociable, rational & respectful
* CIS and CSM certifications are required



If you believe that you would be a great fit and want to join this amazing culture please email a copy of your resume at j.davidson@nelsonfrank.com or you can contact me via phone at 215-789-9947 (ext 9447)

ServiceNow Developer - £45,000 - £55,000 - Remote (based in the UK)

This company are currently going through a huge growth and so are looking to bring in a new ServiceNow Developer to join their team. They are looking for somebody to show that you're able to add value to the whole team by bringing your previous experiences. You will be focused on stimulating and challenging projects which are a step away from your standard ITSM implementations while working remotely post COVID-19.

Your responsibilities will include:

* Work closely with other member of your team to be able to successfully develop the technical solution for clients
* Act in a professional manner and have good communication with your team at all levels
* Attend company meetings when required
* Follow company delivery processes
* Have good technical understanding and large-scale thinking when approaching difficult projects

Experience:

* 3 year's ServiceNow experience
* Strong ITSM knowledge

Title: ServiceNow ITOM Developer
Location: London/Full-remote
Salary: £50,000 -75,000+ Per Annum (Depending on experience)

Ideally looking for someone who is forward thinking and looking to step away from your typical ITSM implementation and become a part of an exciting ITOM programme.

Looking for someone with experience in any of the following ServiceNow modules would be a massive bonus;

*Discovery
*Service Mapping
*Event Management
*Cloud Management

If this sounds of interest, please reach out to me (see below).

ServiceNow Technical Architect - £75,000 - £85,000 - Remote (must be based in the UK)

I am currently looking for a ServiceNow Technical Architect who is looking for a change from their current company. You will be expected to have a strong technical background while supporting other members of your team. This role will also be highly consultative as you should be constantly building exceptional client relationships.

Role & Responsibilities

* Develop successful relationships with business leaders while understanding the client's vision
* Ensure that go-lives, end-user adoption and on-going support is provided
* Using objectives that you have been given to make into a customer road map
* Analysing technical requirements and translating them into an architectural blueprint
* Managing and guiding clients down a solution design by helping with decision points all the way through a technical implementation

Skills & Qualifications

* Experience working with functional business leaders
* Show that you're able to identify business objectives and develop an outcome focused road map from the objectives
* Previously worked with large Consulting/SI organisations

Experience

* Previous ITOM experience is desired
* Achieved a senior level position as an architect previously
* Managed large enterprise programs

Your New Job:

The ServiceNow integration specialist will have a thorough understanding of the ServiceNow platform and its offerings, and a clear vision of how to integrate it with other tools. A successful candidate will be able to work with the platform architect and the rest of the development team to enable data and workflow automation using bespoke integration frameworks, as well as ServiceNow's offerings.

What You'll Do:

* Maintain and extend our current integration framework, which is a bespoke application built around RESTful web services
* Review existing integrations for opportunities for improvement
* Build framework for monitoring existing integrations
* Leverage SN OOB functionality when appropriate
* Configure and customize the Service Now platform to improve maintainability
* Administer ServiceNow platform, including cloning, upgrades, and MID server maintenance

What You'll Need:

* At least 6 years of experience on the ServiceNow platform
* ServiceNow certification(s) strongly preferred
* Hands-on experience with all aspects of the platform, include client-side scripts, server-side scripts, security rules, email notifications, etc.
* Clear understanding of ITIL concepts
* Experience implementing CMDB processes
* Thorough knowledge and understanding of the Glide API, HTML, CSS, Ajax, JavaScript, JSON
* Experience integrating ServiceNow with other systems over REST web services
* Experience with integration authentication structures such as basic auth and OAuth
* Experience with Postman
* Strong knowledge of SQL Server

Benefits:

* $150k base
* Full Medical Benefits
* 401k
* PTO

Hiring ServiceNow Senior Technical Consultants / Developers



Our client is the largest global pure-play ServiceNow consultancy, delivering large-scale Digital Transformation projects to the Fortune 1,000. With our client you will have direct access to some of the most accomplished indiviualds within the ServiceNow eco-system.You will have the opportunity to work on a wide variety of implementations, integrations, and upgrades within some of the top Enterprise companies in the US. The company invests a lot into its employees with not only career growth but also certifications in ServiceNow.

Characteristics in Candidate

Looking for heavy investment in training/certifications more than a MAX salary

Looking for a strong culture to build their consulting experience

Looking to mentor others and be mentored by others

Driven by client success Collaborative

Salary

Senior Tech Consultants = $100k-$140k (flexibility)

Technical Architects = $140k-$160k (flexibility)

Travel

Remote throughout COVID with minimal travel post COVID

Travel would be 2-4 days every 4-6 weeks

Interview Process

3 Zoom Meetings

* 1st Zoom - 30 minute conversation w/ people manager on technical team
* 2nd Zoom - 60 minute tech interview that involves talking through solutions on user stories from projects and potentially driving conversation so the team can assess breadth of knowledge
* 3rd Zoom - 45 minute conversation w/ Director of Tech Consulting

Technical Consultant Skill Set:

* 3-5 years of experience with ServiceNow and have a comprehensive understanding of the ServiceNow enterprise product suite (including core process areas in ITSM, plus others such as ITOM, HR, CSM, UX, ITAM, ITBM)
* Broad experience implementing the following Core Process Areas: Incident, Problem, Change, Service Catalog, Request, CMDB, Knowledge
* 2+ additional process areas outside of Core, at least one process area outside of IT (HR, GRC, Finance Mgmt, Facilities, etc.)
* Experience in one or more of the following a plus: Orchestration, Integrations, Service Portal (UX Design)
* Experience working with Agile teams, methodologies, and tools in a virtual environment.
* A passion for advising and guiding customers on how to get the most out of the product and for learning the latest product features.
* A love of working in a fast-paced, collaborative, and entrepreneurial environment with smart and fun people.





If you believe that you would be a great fit and want to join this amazing culture please email a copy of your resume at j.davidson@nelsonfrank.com or you can contact me via phone at 215-789-9947 (ext 9447)

Role: ServiceNow Architect

Salary: £75,000k - £85,000k (DOE)

Location: London/Full-Remote

Role & Responsibilities

This is an exciting opportunity to join a growing company undergoing a period of aggressive growth.

*Providing subject matter expertise in the design, development and implementation of the following capabilities of the ServiceNow Platform; ITSM, ITOM, SAM, Service Portal.
*Leading requirement gathering workshops and evaluating the most appropriate and effective technical solutions
* Designing data model and required architecture aligned to ServiceNow best practice
* Providing technical guidance and serve as an escalation point for the development team
* Produce user stories & Demos & POC's
* Perform and participate in product road-map

Skills & Qualifications
* Experience with the ServiceNow Platform (Technical Consultant, developer)
* Strong consulting experience,
* Expert in JavaScript, relational databases / SQL, data normalisation, object-oriented design and three-tier architecture
* Extensive experience working with stakeholders at all levels
* Knowledge of ITIL and service management



If this sounds of interest please reach out to me on the below details;

Searching All ServiceNow Senior Developers

Our elite partner is an information technology services company delivering mission-critical applications and systems that protect and serve American citizens. They are an experienced small business that specializes in application and system development efforts, database consulting, and infrastructure management implementations.



Start Date

ASAP



Salary

$120K-$140K

Travel

Remote



Clearance

DHS Public Trust or the ability to obtain

What Will You Do!

* Serve as a Senior ServiceNow developer on a cross functional development team which develops custom applications and workflow solutions
* Design and develop custom application on the Now Platform to meet business requirements, including implementation of client scripts, business rules, workflows, and custom Service Portal widgets
* Collaborate with application teams to design and implement data interfaces with other enterprise application systems
* Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each
* Develop and manage operational metrics reporting and dashboards
* Collaborate with members of project teams to ensure successful, technically sound projects which are completed on time and on budget
* Support the development and analysis of customer requirements and assist with the development of user stories
* Perform application testing
* Create and maintain system design and operations documentation
* Provide advanced application support to internal team members
* Provide mentoring, training and knowledge transfer to other employees as necessary, particularly regarding ServiceNow capabilities and development techniques
* Lead team activities as needed, including those which are part of the Agile process such as scrum meetings
* Excellent communications skills
* Excellent teamwork skills
* Experience with use of Agile methodologies for software development





Key Points and Expectations

* Bachelor's degree in a related discipline, with 3 years of relevant experience
* 3 or more years of development experience using the ServiceNow platform
* In depth knowledge of development on the ServiceNow Platform, including client and server scripting, ServiceNow REST API, and custom widget development in Service Portal
* Experience developing, updating, and interpreting JavaScript on the ServiceNow platform
* Knowledge of ServiceNow development and configuration best practices
* Knowledge of ServiceNow database hierarchies and design
* Experience with development, customization, and administration of multiple components of ServiceNow



If you believe that you would be a great fit and want to join this amazing culture please email a copy of your resume at j.davidson@nelsonfrank.com or you can contact me via phone at 215-607-3119

ServiceNow Technical Architect - £75,000 - £85,000 - Remote (must be based in the UK)

I am currently looking for a ServiceNow Technical Architect who is looking for a change from their current company. You will be expected to have a strong technical background while supporting other members of your team. This role will also be highly consultative as you should be constantly building exceptional client relationships.

Role & Responsibilities

* Develop successful relationships with business leaders while understanding the client's vision
* Ensure that go-lives, end-user adoption and on-going support is provided
* Using objectives that you have been given to make into a customer road map
* Analysing technical requirements and translating them into an architectural blueprint
* Managing and guiding clients down a solution design by helping with decision points all the way through a technical implementation

Skills & Qualifications

* Experience working with functional business leaders
* Show that you're able to identify business objectives and develop an outcome focused road map from the objectives
* Previously worked with large Consulting/SI organisations

Experience

* Previous ITOM experience is desired
* Achieved a senior level position as an architect previously
* Managed large enterprise programs

ServiceNow Developer - £60,000 per annum

I am currently working with a global banking organisation who are situated in Cheshire, they are looking for a forward thinking ServiceNow Developer to join the team on a full-time basis. The clients global technology unit is a team comprised of approximately 4,000 colleagues based in EMEA, US and APAC and are accountable for delivering and supporting transformational, resilient, secure infrastructure technology and services to customers, colleagues and clients.

This is your opportunity to be a part of a growing team which intend to revolutionise IT infrastructure and to work for a business that is investing heavily into ServiceNow with exciting plans on the roadmap ahead.



Key Accountabilities:

* Deliver solutions using Agile software development processes
* Understand the current "as is processes" and deliver toolset changes based on upcoming process changes
* Customisation or development of enhancement requests for existing ITAM/ITOM tools and processes
* Take care of end to end development activities for a specific enhancement or project as an individual contributor
* Work closely with BA's, Architects, Testing team and process teams
* Identify areas of process and tooling improvement and provide solutions to ensure tool is protected in process, security and performance aspects



Desirable skills:

* Understanding of ITIL and ITSM processes
* Experience of CMDB, and IT Asset Management
* Exposure to Vendor Contract Management
* Knowledge of governance, risk and control frameworks



Any experience with SAM PRO and ServiceNow ITOM would be a massive bonus!