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Ref: 328474844424_1619953718

Desktop Support Engineer - 2nd Line (Contract)

England, London, Richmond upon Thames

  • 130 to 160 GBP
  • Consultant Role
  • Skills: JAMF KACE Azure O365 backup netowrking DNS service desk 1st line support 2nd line support helpdesk
  • Seniority: Senior

Job description

Role: Desktop Support Engineer - L2 Support (Contract - Outside IR35)
Location: Richmond
Rate: £130-160 Per Day
Contract Length: 6 months

Role:
Currently looking for a motivated and enthusiastic support desk engineer to be based in Richmond.

I am looking for someone with a passion for excellence, strong customer service skills and a team player that is adaptable and efficient, in return you will be working with a business that is extremely ambitious, expanding rapidly and are offering world-class training and development.

Responsibilities:
2nd line support via service desk including;

-Taking escalations from support desk analysts
-Resolving customer issues within service level guidelines (SLA)
-Gathering all relevant information from initial call/contact to ensure most efficient troubleshooting
-Questioning customer effectively about issues and working to find alternative, more efficient methods

Technical Skills
-Windows Server Technologies - 2008 / 2012 /2016 essential. 2019 desirable
-Mail Technologies - Exchange 365, Exchange Server 2013 / 2016 (Administration and set up)
-Virtualisation (VMware and Hyper-V) - Administration and Set Up
-Backup Technologies - Veeam, Datto Backup & Recovery
-Hardware Experience - HP, Dell, NAS, SAN
-ServiceNow - ITSM

If you want to find out more information, please contact me on 02038266694 or on d.landi-scarpato@nelsonfrank.com

Ref: 24/05/21/BP_1621875751

ServiceNow Technical Consultant

England, London, City of London

  • 80000 to 95000 GBP
  • Consultant Role
  • Skills: ServiceNow
  • Seniority: Senior

Job description

ServiceNow Technical Consultant

I'm currently working with a ServiceNow Elite Partner who are looking to bring in a ServiceNow Consultant to their team. This would be ideal for somebody who is looking to make their next step up to the Senior ServiceNow Consultant level.

Responsibilities:

* Design configurations, customisations and implementations based upon the ServiceNow platform
* Create integrations with other business management systems using APIs, web-services, SOAP, REST, MIDSERVER, Import Tables, etc
* Develop and implement automation and orchestration within ServiceNow
* Lead ServiceNow workshops and work streams
* Be the SME contact for overall ServiceNow design and functionality with a very good understanding of how hardware, integrations, database and all other ServiceNow applications are related and dependency impacts of any changes or updates

Skills:

* Solid experience in designing and supporting complex implementations in a large-scale enterprise ServiceNow environment
* Software development background, including design, configuration, customisation and implementation based upon the ServiceNow platform
* Design and development experience of core service management processes and reporting, aligned to the ServiceNow IT service management tool suite
* Knowledge of Software as a Service and associated benefits
* Excellent stakeholder management skills
* Knowledge of other IT service management tool suites, such as those provided by BMC, HP and IBM Tivoli
* Experience over two of the following would be desirable; ITSM, HR, CSM, Security

Ref: 3535322945_1617986940

ServiceNow Integration Specialist

England, London, City of London

  • 65000 to 85000 GBP
  • Consultant Role
  • Skills: ITSM ServiceNow BMC Incident Problem Change ACL testing administration development
  • Seniority: Senior

Job description

ServiceNow Integration Specialist- ServiceNow Elite Partner

£65,000 - £85,000k per annum

UK Wide



Currently in partnership with a ServiceNow Elite Partner that are actively recruiting for several positions across the board, the role will require for the successful applicant to be eligible for Security Clearance.

Responsibilities -

* Experience with Enterprise Software Systems
* Knowledge of SaaS, on-premise applications and external databases/warehouses
* Knowledge of system design and development used within web service or message-based applications (e.g. REST/SOAP).
* Expertise/understanding of ServiceNow integration capabilities to include Table APIs, Scripted APIs, Integration Hub, Import Set APIs, Emails, Pull vs Push data sources etc
* Advise, mentor, and provide hands-on assistance to other team members regarding the technical solution design and execution.
* Develop and document best practice approaches and reusable assets for the deployment team
* Identification & design of ServiceNow integration requirements, including

-Identity Management service (SSO/LDAP)
-ServiceNow Mid-tier setup
-Event Management integration
-Service Mapping & Discovery integration (CMDB)

* Create and design user stories as well as assess solution built by developers.
* Support and Perform system testing and systems integration testing
* Support user acceptance testing
* Support go-live and early life/warranty support periods



Skills Required:

* Service Oriented architecture and web services integration (SOAP, WSDL, JAX-WS)
* Familiarity with object oriented programming languages
* Relational database expertise in relation to an enterprise software system (Oracle, MS Sql, MySQL, etc.)
* AJAX, Jelly, or PERL scripting.
* Expertise hand-coding of DHTML/XHTML and CSS.
* XML, XSLT
* Ability to integrate ServiceNow with SalesForce, MuleSoft, SnapLogic, Perspectium etc (MUST)

Certifications Required:

* ServiceNow System Administration certificate
* ITIL Foundation Certified (optional)
* ServiceNow Implementation Specialist certificate
* ServiceNow Scripting certificate (optional)

If you want to find out more information, please contact me on 02038266694 or on d.landi-scarpato@nelsonfank.com

Ref: 35823953_1619899278

Technical Support Engineer - 2nd Line (Contract)

England, London, Richmond upon Thames

  • 130 to 160 GBP
  • Consultant Role
  • Skills: JAMF KACE Azure O365 backup netowrking DNS service desk 1st line support 2nd line support helpdesk
  • Seniority: Senior

Job description

Role: Technical Support Engineer - L2 Support (Contract - Outside IR35)
Location: Richmond
Rate: £130-160 Per Day
Contract Length: 6 months

Role:
Currently looking for a motivated and enthusiastic support desk engineer to be based in Richmond.

I am looking for someone with a passion for excellence, strong customer service skills and a team player that is adaptable and efficient, in return you will be working with a business that is extremely ambitious, expanding rapidly and are offering world-class training and development.

Responsibilities:
2nd line support via service desk including;

-Taking escalations from support desk analysts
-Resolving customer issues within service level guidelines (SLA)
-Gathering all relevant information from initial call/contact to ensure most efficient troubleshooting
-Questioning customer effectively about issues and working to find alternative, more efficient methods

Technical Skills
-Windows Server Technologies - 2008 / 2012 /2016 essential. 2019 desirable
-Mail Technologies - Exchange 365, Exchange Server 2013 / 2016 (Administration and set up)
-Virtualisation (VMware and Hyper-V) - Administration and Set Up
-Backup Technologies - Veeam, Datto Backup & Recovery
-Hardware Experience - HP, Dell, NAS, SAN
-ServiceNow - ITSM

If you want to find out more information, please contact me on 02038266694 or on d.landi-scarpato@nelsonfrank.com

Ref: 3254253335_1617094110

ServiceNow Developer - Global Banking Client

England, Cheshire

  • 55000 to 60000 GBP
  • Developer Role
  • Skills: ServiceNow ITOM ITSM ITBM Orchestration Service Mapping Event Management ServiceNow ITSM
  • Seniority: Senior

Job description

ServiceNow Developer - Global Banking Client *New Opportunity*

I am currently working with a global banking organisation who are situated in Cheshire, they are looking for a forward thinking ServiceNow Developer to join the team on a full-time basis.

The clients global technology unit is a team comprised of approximately 4,000 colleagues based in EMEA, US and APAC and are accountable for delivering and supporting transformational, resilient, secure infrastructure technology and services to customers, colleagues and clients.

This is your opportunity to be a part of a growing team which intend to revolutionise IT infrastructure and to work for a business that is investing heavily into ServiceNow with exciting plans on the road-map ahead.

Location: Cheshire (50% remote)
Salary: £60,000k per annum + comprehensive company benefits and pension scheme.

Key Accountabilities
*Deliver solutions using Agile software development processes
*Understand the current "as is processes" and deliver toolset changes based on upcoming process changes *Customisation or development of enhancement requests for existing ITAM/ITOM tools and processes
*Take care of end to end development activities for a specific enhancement or project as an individual contributor *Work closely with BA's, Architects, Testing team and process teams Desirable skills:
*Understanding of ITIL and ITSM processes
*Experience of CMDB, and IT Asset Management
*Exposure to Vendor Contract Management
*Knowledge of governance, risk and control frameworks

If this opportunity sounds of interest, please reach out on the details below.

Ref: 3532555334_1619641969

Technical Programme Manager/Process Lead - (Contract)

England

  • 625 to 650 GBP
  • Project Manager Role
  • Skills: ServiceNow ITIL ITSM ESM Advisory programme manager
  • Seniority: Senior

Job description

Role: Programme Manager/Process Lead - (Inside IR35)
Length: 6 months
Day Rate: £625-650 + P/D
Location: Full-Remote

I am currently representing an exciting company who are doubling in size year on year and are one of Europe's fastest growing companies since 2018, they are a household name and have won several industry recognised awards.

I am looking for a programme manager that will be responsible for establishing and managing a mixed bag of IT projects across numerous technologies and possesses a track record in driving successful and positive change within a business.

Ideally looking for an individual with experience in multiple senior/leadership roles.

What the role will involve:

- Leading technical projects from end-to-end and being able to deliver real value.

- Be able to champion agile principles and practices which will be applied throughout the project life-cycles.

- Grasping the strategic vision on the enterprise engineering team and be able to resolve business critical tasks.

- Build collaborative relationships with all senior stakeholders.

- Ensure that projects are scoped, scheduled, approved and structured in a pragmatic and controlled manner.

- Successfully collaborate with Service and Product owners in a technology driven business.



Technologies/Experience/Skills:
- ZenDesk , ServiceNow, Workday.
- IAM, Networking, EUC, AWS.
- ITSM, ITIL, ESM.

Certifications (Bonus):
-ITIL expert level Certified.
-PRINCE2 Certified.
-Six Sigma Certified.

If you want to find out more information, d.landi-scarpato@nelsonfrank.com or on 02038266694.