ITAM Data Quality Operations Consultant/ServiceNow

Role Description:



The candidate will be responsible for:



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Driving accuracy of the asset lifecycle stage in the Configuration Management System
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Drive accuracy / completeness of attributes required to support ITAM processes and controls.
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Driving improvement to 'evidenced' and 'accuracy' scores supported by Technology Asset Inventory reconciliation engine including identifying discrepancies in source data and driving remediation activity.
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Maintaining the mapping reported asset lifecycle stage in the Configuration Management System to the lifecycle stages defined in the ITAM Standard.
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Management of the scope asset attributes required for ITAM with directional maturity toward class-based required attributes.
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Identification of authorized assets
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Creating / maintaining register of IT asset inventory data quality issues.
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Reporting / observability of IT asset data quality.
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Develop / execute / oversee data validation processes where required.
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Accountable for reporting availability of priorities attributes in both AMDB, CMDB.
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Accountable for ensuring that lifecycle attributes for assets is accurate (the prioritized level 1/ level 2 attributes)
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Support compliance and audit requirements



PREFERRED QUALIFICATIONS & EXPERIENCE

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Bachelor degree.
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Experience with ServiceNow
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ITIL4 Foundations
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ITAM/Configuration Management
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Problem Management: Kepner-Tregoe method or 5 why's method
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JIRA Project Management



REQUIRED SKILLS

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Knowledge of ServiceNow, SharePoint, PowerBI and JIRA for tracking and reporting on team activities.
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Strong written/verbal communication skills
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Strong Client (Internal) Management & Stakeholder Management Skills
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Strong Data Analytical skills with ability to digest requirements, share feedback and identify opportunities for improvement.
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Ability to set and meet deadlines.
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Excellent attention to details with ability to identify data trends and patterns.
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Strong sense of ownership and accountability; should be able to act independently.
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Ability to work as part of a multi-region distributed team.
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Individual must be able to multi-task effectively.
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Evaluating changes and updates to source production systems.



DESIRED SKILLS



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Critical Thinking/Problem Solving
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Systems Thinking/Solution Design
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Institutional knowledge of MS IT processes and systems
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Excellent written and verbal communication
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ServiceNow report building
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ServiceNow Performance Analytics
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Power BI report building
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ITAM/CMDB implementation