Involvement in all technical aspects of ServiceNow project and service delivery, including:
Application UI Configuration and Customizations
Workflow Configuration and Customizations using Flow Designer.
Develop systems integrations and process automation.
Ability to Demonstrate ServiceNow Platform as well as specific Modules to potential and existing customers
Custom Application development
Troubleshoot and Support ServiceNow based Applications and Systems
Business Analysis, Sprint Planning, User Story Definition
Drive continuous improvement of implementation methodology and service offerings
Support sales of software and services through demonstrations and customer presentations
Provide value-based assessments and requirement workshops to help the customer maximize business results from ServiceNow software.
Prepare client facing and internal deliverables
Work collaboratively as a key member of project delivery team
Work collaboratively with both Technical and Non-technical Customers
Be Professional and Courteous in all engagements
Degree or equivalent, preferably in Information Technology and proven experience in technical consulting roles
Proven expertise and/or experience (1+ years) as a key ServiceNow technical resource leading the development of solutions in client environments
IT Operations and IT Security experience is preferred.
Certifications & Knowledge
The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations.
ServiceNow Accreditations and Certifications are a plus, specifically:
ServiceNow CSA: Certified System Administrator
Service Certified Application Developer
Certified Implementation Specialist - Any Application