A Tenth Revolution Group Company

Ref: 5/2/2024_1707152209

ServiceNow Manager

England, London

Job description

ServiceNow Manager

5/2/2024_1707152209

ServiceNow Manager - up to £75,000 - Remote (must be UK based)

I'm currently looking for a ServiceNow Manager to join a ServiceNow Partner who are looking to expand their ServiceNow Practice. You will be at the forefront of delivering successful ServiceNow Managed Services to clients where your responsibilities include ensuring the seamless operation of ServiceNow environments, providing top-tier support, and implementing continuous improvements.

Key Responsibilities:

* Oversee changes to maintain control over on-premises ServiceNow environments.
* Lead and manage a team of ServiceNow specialists providing managed services, support, and enhancements.
* Collaborate with ServiceNow Partner clients to understand evolving needs, challenges, and objectives, aligning services with their business goals.
* Supervise day-to-day operation and maintenance of ServiceNow instances, ensuring stability, performance, and security.
* Plan and coordinate regular upgrades, patches, and enhancements to keep ServiceNow environments current.
* Work closely with ServiceNow Partner clients to recommend and implement best practices.
* Release Management:

- Manage update promotions between instances and classifications.

- Handle backlog management as development teams require environment access.

- Ensure correct management and synchronisation of ServiceNow environments.

- Create/update support documentation.

* Proactively lead and empower project team members for innovative ServiceNow service delivery.
* Communicate effectively to involve appropriate parties in achieving project goals.
* Report activities to project sponsors, stakeholders, and management.
* Lead the resolution of escalated incidents, issues, and service requests, ensuring timely and effective resolution with a focus on ServiceNow Partner client satisfaction.
* Collaborate with technical teams to troubleshoot complex problems and coordinate solutions.
* Provide guidance and mentorship to junior colleagues, fostering their professional development through shared experience and knowledge.