newRef: 35823953_1619899278

Technical Support Engineer - 2nd Line (Contract)

England, London

  • 130 to 160 GBP
  • Consultant Role
  • Skills: JAMF KACE Azure O365 backup netowrking DNS service desk 1st line support 2nd line support helpdesk
  • Level: Senior

Job description

Technical Support Engineer - 2nd Line (Contract)

35823953_1619899278

Role: Technical Support Engineer - L2 Support (Contract - Outside IR35)
Location: Richmond
Rate: £130-160 Per Day
Contract Length: 6 months

Role:
Currently looking for a motivated and enthusiastic support desk engineer to be based in Richmond.

I am looking for someone with a passion for excellence, strong customer service skills and a team player that is adaptable and efficient, in return you will be working with a business that is extremely ambitious, expanding rapidly and are offering world-class training and development.

Responsibilities:
2nd line support via service desk including;

-Taking escalations from support desk analysts
-Resolving customer issues within service level guidelines (SLA)
-Gathering all relevant information from initial call/contact to ensure most efficient troubleshooting
-Questioning customer effectively about issues and working to find alternative, more efficient methods

Technical Skills
-Windows Server Technologies - 2008 / 2012 /2016 essential. 2019 desirable
-Mail Technologies - Exchange 365, Exchange Server 2013 / 2016 (Administration and set up)
-Virtualisation (VMware and Hyper-V) - Administration and Set Up
-Backup Technologies - Veeam, Datto Backup & Recovery
-Hardware Experience - HP, Dell, NAS, SAN
-ServiceNow - ITSM

If you want to find out more information, please contact me on 02038266694 or on d.landi-scarpato@nelsonfrank.com