Ref: 26/10/2022_1666783085

ServiceNow Business Analyst

England, London

Job description

ServiceNow Business Analyst


ServiceNow Lead Consultant - £75,000 - Fully Remote

I am currently working with a Elite ServiceNow partner who are looking for a ServiceNow Lead Consulting who will be acting as a ServiceNow Business Analsyt, they use the experience from hundreds of enterprise deployments of the Now Platform to help customers achieve successful transformation outcomes

Lead Consultants within the current team:

* Have the authority to lead, support and add value to customers as they move through their ServiceNow lifecycle
* Advise and design ServiceNow solutions to customer specifications, working closely with Technical Specialists and Project Managers
* Report to the Head of Lead Consulting but are expected to prioritise their own work and ensure tasks are completed within agreed timescales
* Contribute or lead internal ServiceNow communities to share knowledge on platform capabilities


Providing advice and guidance to the customer on the best approaches for implementing ServiceNow in terms of:

* ITIL best practice
* ServiceNow best practice
* Industry trends and use of ServiceNow
* Providing business analysis to understand and document customer requirements
* Conduct process workshops to:
* Establish current customer requirements and review any solutions already considered to meet the customer's business needs
* Finalise the requirements and agree the best approach for subsequent implementation of ServiceNow

On smaller projects, where a separate Project Manager has not been assigned, is also responsible for:

* Managing project tasks and timelines
* Project progress meetings with the customer
* Providing a single point of contact between the customer and internal resources
* Working closely with the Technical Consultants, responsible for the delivery of the solution, to ensure that what they deliver meets the requirements confirmed with the customer
* Adopting and conforming to company standards and policies
* Leading Sprint review "show and tell" workshops.
* Executing the functional testing prior to UAT, leading UAT review meetings, and supporting go-live and early life support. Working with the Project Manager on the sales to delivery handover
* Participating in internal ServiceNow communities and other knowledge sharing activities.