Ref: 11132022_1668437418

CSM Principal Technical Consultant - ServiceNow

USA, Texas

Job description

CSM Principal Technical Consultant - ServiceNow


The ServiceNow Principal Technical Consultant (PTC) is the functional and technical expert of a customer engagement team, consulting with customers and configuring the ServiceNow platform based on configuration best practices, all with the goal of accelerating and driving customer business outcomes. They will be a technical lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes.

Position Responsibilities:

* Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
* Advise customers in their efforts to take advantage of the ServiceNow platform in their efforts to improve their business processes
* Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
* Draft technically focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
* Guides and provides ad-hoc oversight/training for the customer's future system administrators
* Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
* Provide technical expertise in how to best support ServiceNow best practices focused on configuration vs. customization
* Develop required integration components (SSO, LDAP, etc.) with multiple systems
* Develop required portal components
* Promote continuous improvement practices for delivery/engagement materials
* Provide training and mentoring to other members of the Delivery team upon request


* Excellent communication skills and a strong personal commitment to quality service
* The ability to work independently and with a team
* Ability to work remotely and with remote resources as needed
* Ability to work with different personalities with varied skill levels
* Ability to understand and implement complex end-user requirements
* Ability to effectively organize work across multiple projects
* 5+ years of experience implementing, configuring, and customizing ServiceNow
* Bachelor's Degree or equivalent work experience
* Minimum of 4 years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.)


* Work from Home Options
* Custom Training & Development Programs
* Competitive Paid Time Off Benefits
* Competitive Salary & Incentive Compensation Program
* Healthcare Plan (Medical, Dental & Vision)
* 401(k) with Employer Match
* Life Insurance (Basic, Voluntary & AD&D)