Ref: 09192022_1663618912

ServiceNow Implementation Manager

USA, Kentucky

Job description

ServiceNow Implementation Manager

09192022_1663618912

Responsibilities:

* Support pre-sales activities such as demonstrations, project scoping and lead proof of concepts

* Advise clients on leveraging ServiceNow for supporting their IRM program

* Lead project implementation & oversee architectural design, while working directly with our Engagement Lead, Solution Architect, and team of Developers to ensure project delivery is on track

* Facilitate project introduction, kick-off meetings & weekly client status meetings, while creating and managing project timeline

* Provide guidance to developers on ServiceNow configuration

* Provide final quality assurance reviews of all deliverables

* Design and deliver end user training

* Expand clients vision and opportunities to drive additional business value through ServiceNow

Desired Skills:

* Certified System Administrator (CSA)

* Certified Implementation Specialist - Risk and Compliance

Qualifications:

* 5+ years' experience in a professional environment

* 2+ years of experience with ServiceNow implementation

* ServiceNow implementation lead or system administrator experience

* Knowledge and experience running GRC/IRM program on ServiceNow

* Experience managing & delivering multiple projects at the same time

* Experience providing business/operations/technical consulting to senior leaders of organization

* Ability to work both independently and in a team environment with professionals of all levels

* Strong organizational, interpersonal and presentation skills

* Excellent written and oral communication skills

* Ability to multi-task and handle multiple projects at the same time

* Exceptional problem solving, critical thinking, and analytical skills

* Working knowledge of project planning and project management methods and tools