Ref: 08152022_1661197971

ServiceNow Senior ITBM Developer

Canada, Ontario

Job description

ServiceNow Senior ITBM Developer

08152022_1661197971

Position Responsibilities:

A ServiceNow Technical Architect provides guidance to our customers related to the processes they are attempting to model and automate in ServiceNow and develops those solutions for the customer's ServiceNow environment. In addition, an Architect will work on developing the product suite and provide mentoring to less senior technical resources.

* Provide ServiceNow development assistance to customers including, but not limited to, form configuration, workflow administration, reporting, data imports, custom scripting and third-party software integrations
* Coordinate with the Engagement Manager or Customer to understand business requirements and rationale behind changes to existing functionality as well as new functionality to be deployed
* Lead functional and process workshops with Customer
* Translate business needs into technical requirements
* Answer technical and application configuration questions
* Advise internal resources and customers on ServiceNow process and development best practices
* Create complex technical designs to meet Customer needs
* Configure and customize new applications and modules
* Implement new functionality for customers while using ServiceNow best practices
* Assist in troubleshooting ServiceNow upgrades, patching, and release management
* Provide analysis of problems and possible solutions
* Produce detailed documentation on all work completed
* Lead technical implementation teams including code review for less experienced consultants
* Wherever possible, enable the customer's ServiceNow administrator(s) to be self-sufficient.
* Conduct technical training and knowledge transfer sessions.
* Research systems and/or programs to determine causes of failure or poor operational performance; then define, test, and implement detailed solutions
* Other duties as assigned and requested

What You Bring:

* Working experience with IT Business Management processes (Innovation Management, Demand Management, Portfolio and Project Management, Resource Management, Time) or Specific process area.
* 5+ years of experience implementing, configuring, and customizing ServiceNow
* Minimum of 4 years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.)
* Required Certification: ServiceNow Fundamentals Certification
* Preferred Certifications: PMP Certification, ITIL v3 Certification, Certified ServiceNow Administrator, Certified Implementation Specialist Certification(PPM), ServiceNow Implementation Specialist in two or more applications, Scrum Master Certification
* Bachelor's Degree or equivalent work experience
* Excellent communication skills and a strong personal commitment to quality service
* Ability to understand and implement complex end-user requirements
* Consultative perspective to optimized business processes and eliminate redundancy
* Exceptional presentation skills and the ability to relate to various level of stakeholders
* Conceptual understanding of operating models, business processes and underlying IT that supports it and the organizations structure
* Conceptual understanding of establishing value of each application
* Strong understanding of Agile and Waterfall Methodologies, Application Portfolio Management, IT architecture, JavaScript and web software design principals
* Working knowledge of Agile frameworks and tools including Scrum, Kanban, Lean, Safe and others
* Experience with IT Finance, PPM, SDLC and Application Portfolio Management tools
* Integration experience with Financial or Project Accounting systems
* Web Services integrations (SOAP, REST)
* Working Knowledge of the Common Service Data Model (CSDM)