ServiceNow Developer

Requirements:
* Bachelor's degree
* 2 years of ServiceNow experience at least as administrator or developer minimum
* 2 years of experience with IT Operations or ServiceNow implementations
* Fully bilingual (French/English)
* QC based

Preferred:
* Understanding of Agile methodology
* ITIL certified
* ServiceNow CSA certification
* ServiceNow CAD certification

Key Responsibilities and Duties
* Primary operational point of contact for ServiceNow platform operations
* Provide support and resolution to escalated ServiceNow platform incidents
* Coordinate with the project and IT teams and manage deployments across production and sub-production instances
* Develop and promote platform enhancements (e.g. flows, catalogue items, form enhancements, integrations, CMDB, etc.)
* Perform upgrades and patching on the platform
* Manage and monitor platform performance and security including MID server and integrations deployment
* Coach and mentor junior technical staff
* Ensure technical documentation of enhancements and stories is maintained up to date
* Ensure that technical implementation of the platform is done in accordance to best practices including security and minimization of technical debt
* Validation and estimation of functional/non-functional requirements
* Availability to work weekends and holidays when required as planned as part of a broader team (24X7 operation)