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ServiceNow Admin

USA, Massachusetts

Job description

ServiceNow Admin


We are looking for a ServiceNow Administrator, reporting to the Manager, production Support & Compliance, to administer all aspects of ServiceNow infrastructure (including 1 production & 2 non-prod instances, along with multiple Win2019 MID Servers). As an Administrator, you are a strong communicator who will be coordinating the development efforts of 2 separate 3rd party development firms, as well as multiple internal project teams exploiting native ServiceNow capabilities.

As a ServiceNow Administrator, you will be responsible for:

* Maintenance of ServiceNow instances
* Managing ServiceNow system related incident/problem reports to resolution, development of ServiceNow enhancement requests including triage/prioritization, assignment, testing, deployment, and projects as assigned while collaborating with team members across company (including 3rd party contractors)
* Conducting periodic ServiceNow upgrades to keep current with ServiceNow support policies
* Conforming to change management practices and all security requirements
* Providing monthly ServiceNow metrics for IS management
* Supporting in ServiceNow validation needs, roll out of additional ServiceNow capabilities not currently used
* Documenting technical designs and procedures

What we are expecting:

* 5+ years administering ServiceNow
* ServiceNow Certified System Administrator
* Minimum 2 years' experience using ServiceNow as a customer/consumer/fulfiller
* Familiarity with ITIL
* Familiarity with ServiceNow ITSM, CMDB (including Discovery & Service Mapping), ITOM, ATF, Now Mobile
* Working knowledge of Microsoft Applications and Services and basic networking (including FTP, DNS, TCP/IP, DHCP, SNMP)
* Candidate must be self-directed and capable of working on several projects and efforts simultaneously
* Familiarity with integration hubs (SN's IntegrationHub and/or Mulesoft) is a plus

If you have the right skills and experience and want to join our team, apply today. We can't wait to hear from you!