Ref: 05112023_1683837430

ServiceNow Senior Developer/Architect - ITOM

USA, Florida

Job description

ServiceNow Senior Developer/Architect - ITOM


Key Areas of Responsibility:

* Serve as primary technical point-of-contact for projects
* Act as key interface between the Cask development team and the customer
* Define technical solutions for architecture and design that are aligned with clients' business problems and ServiceNow ITOM / CMDB implementation best practices
* Co-lead requirements gathering workshops with Business Functional team members to provide technical guidance, and assist with capturing all necessary business, functional and technical requirements necessary to design and implement the solution
* Collaborate with Business Functional team members to write/estimate stories
* Oversee developers' work, and own overall quality and delivery of development
* Capable of executing hands-on development for stories that cannot be delegated
* Responsible for sprint demos, delivery of additional development artifacts and documentation, and knowledge transfer activities as required
* Work collaboratively with Engagement Manager to monitor for scope creep and resolve critical path technical issues and challenges
* Provide mentorship to developers and platform engineers on technical design standards and best practices
* Proactively maintain expert knowledge and understanding of the latest ServiceNow platform and product offerings
* Maintain expert knowledge of the ServiceNow ITOM / CMDB Products; Discovery, Service Mapping, Event Management, Orchestration, Cloud Management, including ServiceNow Common Service Data Model
* Maintain expert knowledge of ITOM and interactions with other ServiceNow Products such as Incident, Change, Problem and Asset Management
* Assist pre-sales team with scoping service engagements typically involving ServiceNow ITOM / CMDB products and complex integrations with client applications/systems
* Research partner or vendor solutions to advise on optimal tools for integrations to meet client requirements
* Contribute to the continual improvement of Delivery processes and the maturing of the ITOM / CMDB practice.

What you'll bring to the table:

* Proven consulting experience as a key technical resource leading the development and delivery of ITOM / CMDB solutions in client environments
* Expert level proficiency in ITOM / CMDB product line including current ITOM / CMDB CIS certification(s)
* Knowledge of ITIL, minimum foundation level, ideally higher
* Experience with key technologies relevant to ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, SOAP, SCP, FTPS
* Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc
* Strong ownership, accountability, and attention to detail in all work efforts
* Superior maturity, professionalism, and judgment; ability to excel with minimum supervision
* Experience with SDLC processes implementing in a variety of project methodologies: waterfall, iterative, SAFe, Agile/Scrum