Certified ITOM Specialist - ServiceNow

MUST HAVE ONE OR MORE OF THE FOLLOWING:

CIS- Service Mapping

CIS- Discovery

CIS- Event Management



Experience:

Implementing CMDB

Implementing Discovery

Completed Service Mapping projectsDevelop integrations to existing IT Operations Management tools using ServiceNow workflows, scripting, and web services/REST APIs as required


Create or update documentation including technical diagrams and design documents in support of ITOM configuration efforts


Support development efforts estimation and development timelines


Integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using off-shelf plugins and API methods


Participate in release planning and implementations


Participate in code reviews and review all prepared all technology-related client-facing and internal deliverables