ServiceNow CSM Senior Developer- Canada

Join the Customer Service Experience practice. Working from within our Digital Customer Platforms Practice you'll lead pre-sales support, product and architecture advice, and ongoing communication of the latest ServiceNow solutions and capabilities, with a primary focus on the Customer and Creator Workflows (CSM and App Engine)



* Develop proof of concept solutions on ServiceNow platform for internal and go-to market solutions
* Translate functional specifications into logical, competent-based technical designs
* Design and develop new ServiceNow workflows and processes
* Develop & Lead the IT Service Management solutions using products such as ServiceNow by customizing the product using technologies JavaScript, Jelly, web services including MYSQL, XML, HTML, and CSS
* Develop custom Service portal pages/widgets to support the Business Organization
* Conduct code walkthrough, code review of junior team members' code
* Ensures team members develop the ServiceNow solution as per the best practices to maintain system compliance
* Create comprehensive and well-structured test plans and suites. Estimates, prioritizes, plan and coordinates testing activities
* Identify, document and track software defects
* Perform thorough regression testing of resolved defects
* Participate in User Access Test (UAT) to collect feedback from UAT Team, ITIL Process owners, Clients and fine-tune the solution
* Manage update sets for migration of the code base to test and production environments
* Leads ServiceNow maintenance, upgrade planning and administration
* Coordination with vendor for ServiceNow product defects