Ref: 03302023_1680194322

Senior ServiceNow Business Analyst

USA, Maryland

Job description

Senior ServiceNow Business Analyst


What you must have:

* Bachelor's Degree from an accredited institution
* 5+ years experience as a Business Analyst in a fast-paced client facing solution delivery environment
* 5+ years recent experience working in an Agile development environment as a business analyst (i.e., Scrum, Kanban, etc.)
* Demonstrated experience driving direct client requirements
* 2+ years of experience with the ServiceNow Platform
* 5+ years of experience facilitating requirements gathering, Joint Application Design (JAD) sessions, capturing client requirements and feedback
* Good understanding of basic system technologies as they relate to the project deliverables
* Experience with business process mapping and the use of project management software
* Excellent oral and written communication skills
* Strong analytical, problem solving, and time management skills
* Must be able to obtain Public Trust clearance

Desired Skills:

* Excellent attention to detail
* Experience with Technology Platforms such as ServiceNow, Appian, Salesforce, Jira, Confluence
* Ability to work independently and within one or more teams with excellent time management, organizational, and reporting skills
* Skilled at analyzing existing system documentation to summarize existing system functionality as it relates to the project at hand
* Experience thriving in ambiguous solution delivery environments
* Ability to work well under constantly changing deadlines and priorities