What will your typical day look like?
As a CSM Manager/Senior Manager within our ServiceNow Customer technology team, you will work directly with the delivery team and external stakeholders to bring together all of the client's current business requirements and processes. You will work with the delivery team in developing a solution to meet the customer's needs while improving their current situation. You will use your knowledge to participate and support process improvement initiatives.
Let's talk about you
You are someone with:
* 3-5 years of experience working with ServiceNow CSM (Customer Service Management)
* 5+ years of experience with ServiceNow or other SAAS CSM design and architecture
* Ability to work with a large number of stakeholders with strong people and management skills
* Demonstrated experience in the management of functional and business requirements, and the delivery of projects as a Project/Program Manager with ServiceNow or other SAAS solutions.
* Established background in carrying out the functional analysis of a project from beginning to completion
* Proven ability with Customer operations technology including, but not limited to; Customer Operations, Customer Portal, Customer Experience