Ryan Ogilvie has been working in the Service Management space since 2006. His belief is that taking an overall look at different business helps to build a solid base for continual service improvements. A keen student of the ecosystem, he first started blogging after feeling a responsibility to share what he’d learned to the wider community. While his professional focus is IT Service Management, his experience has taught him that any framework should be aligned with business outcomes to make sure of an excellent customer experience.

ServiceNow Reporting: Capabilities, Best Practices and More

You’ve probably heard the mantra ‘if you can’t measure it, you can’t manage it’ a thousand times. With ServiceNow, there’s so many things you can measure that you really need to decide what matters specifically to your organization. Read more..