• Location: USA, Minnesota, Minneapolis
  • Date Posted: 8th Sep, 2020
  • Reference: 74632760_1599572307
ServiceNow- Minneapolis, MN- Leading market salary

You future employer is a health care facility that integrates care with their Level 1 Adult and Pediactric Trauma Center, an acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis. They are nationally recognized for these care facilities across the county. They pride themselves to partner with the community, families, and patients to ensure excellent health care while improving health and wellness.

Roles and Responsibilities-

- ITSM Tool Development and Implementation/ Administration:

* Aiding and performing business processes
* Designs and customizes new ITSM modules, tools, and plug ins
* Troubleshoots management issues
* Works closely with Business Analyst and IT support teams
* Trouble shoot ITSM tool issues
* Trains end-users on approved workflows and new processes
* Must be a primary point of contact for escalation issues
* Provides customization and configuration to screen tailoring and work flow
* Monitors health, usage, and overall compliance of ITSM tools


* Bachelor's Degree
* 3 + years of experience in the relevant feild
* 2+ years of experience with ServiceNow development
* Organization skills
* Ability to work under pressure and to meet tight deadlines
* Ability to work in a fast paced environment
* Must be able to work independently
* Experience in Angular, JavaScript, Service Portal and other ServiceNow processes

Please contact a.candy@nelsonfrank.com for more details