Role: Technical Support Engineer - 2nd line
Location: St Helens / Warrington
Salary: £23,000 - 27,000k Per Annum
Currently looking for a motivated and enthusiastic support desk engineer to be based in St Helens - which is commutable from Warrington.
I am looking for someone with a passion for excellence, strong customer service skills and a team player that is adaptable and efficient, in return you will be working with a business that is extremely ambitious, expanding rapidly and are offering world-class training and development.
The working hours are from 8:00-17:30pm with a shift pattern that rotates bi-weekly.
2nd line support via service desk including;
-Taking escalations from support desk analysts
-Resolving customer issues within service level guidelines (SLA)
-Gathering all relevant information from initial call/contact to ensure most efficient troubleshooting
-Questioning customer effectively about issues and working to find alternative, more efficient methods
-Windows Server Technologies - 2008 / 2012 /2016 essential. 2019 desirable
-Mail Technologies - Exchange 365, Exchange Server 2013 / 2016 (Administration and set up)
-Virtualisation (VMware and Hyper-V) - Administration and Set Up
-Backup Technologies - Veeam, Datto Backup & Recovery
-Hardware Experience - HP, Dell, NAS, SAN
-Windows Desktop - 7, 10
-Networking Experience - WAN, LAN, iSCSI, NAT, VPN, RDP, PAT
-Building and configuring server hardware
-Understanding of ITIL Framework
-Knowledge of ServiceNow
If you want to find out more information, please contact me on 02038266694 or on email@example.com