• Location: USA, California, San Diego
  • Salary: US$145000 - US$175000 per annum
  • Technology: ServiceNow Jobs
  • Job Type: Permanent
  • Date Posted: 10th Jun, 2020
  • Reference: 201006_1591814965
Job Description:

The Senior ITSM BMC Remedy Engineer will be responsible for supporting new engineering efforts for the client. This includes, configuring the latest service offerings from BMC, on-boarding new customers, implementing new integrations to external data sources, custom BMC development, and administration/maintenance of existing application environments.

What's Needed:


* High Mid Level or Low Senior Level Engineer - Installation and configuration of OOTB BMC Remedy ITSM - (Minimal Customization Work)
* Someone Knowledgeable and able to work independently, and understand tasks and execute according to best practices
* Excellent interpersonal and communication skills to communicate between teams
* Great experience working in an AGILE environment
* Bachelor's Degree in Information Technology or related field
* A BMC Remedy ITSM Certification can substitute a degree
* At least 8 years experience in Remedy ITSM and developing custom Remedy applications or 12 years of experience without a Bachelor's degree or BMC Remedy ITSM certification

What You'll Be Doing:

* Configuring the full suite of BMC Remedy ITSM 8.1, 18.x, or 19.x modules to support commercial cloud-based hosting for client customers
* Developing custom Remedy ARS 8.1, 18.x, or 19.x application software to meet customer requirements
* Supporting product upgrades including the BMC Remedy ITSM suite, Remedy ARS, or other third party products supporting the environments
* Offering new ideas and suggestions for improvements to the ITSM SaaS offering to provide increased capability, reduced complexity, or better value to customers
* Providing customer support via telephone and desktop collaboration tools to customers

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