• Location: Scotland, Edinburgh
  • Salary: £35000 - £45000 per annum
  • Technology: ServiceNow Jobs
  • Job Type: Permanent
  • Date Posted: 18th May, 2020
  • Reference: 374632_1589824644
Role: IT Operations Engineer (Night-Shifts)

Location: Edinburgh

Salary: £35,000 - 45,000k Per Annum



Role:
Currently looking for a motivated and enthusiastic IT Operations Engineer to be based in Edinburgh.

I am looking for someone with a passion for excellence, strong customer service skills and a team player that is adaptable and efficient, in return you will be working with a business that is extremely ambitious, expanding rapidly and are offering world-class training and development.



Responsibilities:

-Taking escalations from support desk analysts
-Resolving customer issues within service level guidelines (SLA)
-Gathering all relevant information from initial call/contact to ensure most efficient troubleshooting
-Questioning customer effectively about issues and working to find alternative, more efficient methods

Technical Skills
-APM Tools; Solarwinds, Splunk, Dynatrace, AppDynamics, ServiceNow
-Windows Server Technologies - 2008 / 2012 /2016 essential. 2019 desirable
-Hardware Experience - HP, Dell, NAS, SAN
-Windows Desktop - 7, 10
-Networking Experience - WAN, LAN, iSCSI, NAT, VPN, RDP, PAT

If you want to find out more information, please contact me on 02038266694 or on d.landi-scarpato@nelsonfrank.com

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