Role: IT Operations Engineer (Night-Shifts)
Salary: £35,000 - 45,000k Per Annum
Currently looking for a motivated and enthusiastic IT Operations Engineer to be based in Edinburgh.
I am looking for someone with a passion for excellence, strong customer service skills and a team player that is adaptable and efficient, in return you will be working with a business that is extremely ambitious, expanding rapidly and are offering world-class training and development.
-Taking escalations from support desk analysts
-Resolving customer issues within service level guidelines (SLA)
-Gathering all relevant information from initial call/contact to ensure most efficient troubleshooting
-Questioning customer effectively about issues and working to find alternative, more efficient methods
-APM Tools; Solarwinds, Splunk, Dynatrace, AppDynamics, ServiceNow
-Windows Server Technologies - 2008 / 2012 /2016 essential. 2019 desirable
-Hardware Experience - HP, Dell, NAS, SAN
-Windows Desktop - 7, 10
-Networking Experience - WAN, LAN, iSCSI, NAT, VPN, RDP, PAT
If you want to find out more information, please contact me on 02038266694 or on firstname.lastname@example.org