* Lead all technical aspects of project delivery and solution delivery
* Understand business and technical problems addressed by the products including industry regulations, business drivers and use cases, security etc.
* Interface with ServiceNow development and operations teams, to successfully set up the SaaS platform
* Prepare client facing and internal deliverables that are technology related
* Provide guidance on best practices, solution architecture and roadmap
* Explore orchestration capabilities and how to analyze data
* Integrate with other applications within ServiceNow
* 5+ years of ServiceNow, IT operation technical analysis experience
* 2+ years in a consulting or software implementation position, delivering software implementation engagements
* Certifications in ServiceNow ITOM
* Understanding of and experience selling to enterprise IT architecture.
* Background or understanding of ITIL, Service Management, IT Operations Management.
* Strong analytic, technical and problem-solving skills