• Location: USA, Illinois, Chicago
  • Salary: £125000 - £130000 per annum
  • Technology: ServiceNow Jobs
  • Job Type: Permanent
  • Date Posted: 15th Jan, 2020
  • Reference: 01152020_1579105836
Job Description:

You will lead and oversee the accountability of the Global IT Service Management Platform. Provide leadership to the current team and make sure business strategy aligns with the SerivceNow road-map. Maintain the platform and adapt to changing priorities. Be responsible for ongoing governance to ensure the implemented process automation is being consistently adopted across functions and geographies.

Role & Responsibilities

* Lead the strategy, design, development and implementation of ServiceNow
* Oversee and assist a team to perform day-to-day support and maintenance of ServiceNow across Production and Non-Production environments
* Provide technical leadership and escalation for end user technology and client services teams in resolving incidents, fulfilling work requests, and completing project deliverables
* Design and develop ServiceNow solutions that support the ITIL processes - Incident, Problem, Change, Project, Release, Service Catalog, CMDB, Asset Management etc.
* Monitor health, usage, and overall compliance of ServiceNow and its applications
* Coordinate ServiceNow application and platform upgrades
* Lead project through all the SDLC

Skills & Qualifications

* A Bachelor's degree in Computer Science or equivalent
* 5-8 years of ServiceNow Implementations & Certifications across processes
* Proven ability to lead and manage teams across various geographies
* 6+ years of proven experience in designing and implementing solutions on the ServiceNow platform
* 5+ years of business analysis, requirements gathering and solution design abilities
* 5+ years of experience with scripting in the using Javascript: both server and client-side Rules, Client Scripts, UI Actions, UI Pages, etc.
* 5+ years of experience with the ITSM processes
* 5+ years of fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST

Benefits

* $125 base salary
* Health Benefits
* Company Performance Bonus

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