• Location: USA, Illinois, Chicago
  • Salary: Up to US$135000 per annum
  • Technology: ServiceNow Jobs
  • Job Type: Permanent
  • Date Posted: 13th Jan, 2020
  • Reference: NM202021_1578927690
Job Description

The ServiceNow Solution Architect is responsible for the overall accountability of the Global IT Service Management platform. A highly motivated results-driven person who is focused on delivering excellent customer focused solutions. Provides leadership and oversight to the platform Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. The successful candidate will oversee the maintenance of the ServiceNow Platform and must be able to act with a sense of urgency and adapt to changing priorities. Responsibilities include the entire software development life cycle: Requirements, Analysis, Design, Development/configuration, testing efforts and systems administration.

Role & Responsibilities

* Lead the design and strategy of ServiceNow solutions for the ITSM platform
* Day to day support and maintanence of ServiceNow platform
* Design and develop ServiceNow solutions that support the ITIL processes - Incident, Problem, Change, Project, Release, Service Catalog, CMDB, Asset Management
* Provide technical leadership and escalation for end user technology and client services teams in resolving incidents, fulfilling work requests, and completing project deliverable
* Advise on and maintain the use of ITIL and ServiceNow best practices
* Maintain and design Service Portal utilizing Angular JS, CSS, Bootstrap, HTML, and JavaScript Design and Document Technical Specifications Documentation and Presentations
* Collaborate with IT and business teams to ensure effective delivery, management and improvement of services that align with and meet business needs

Skills & Qualifications

* Bachelor's degree in Computer Science or equivalent
* Proven ability to lead and manage teams across various geographies
* 5+ years ITSM experience
* 5+ years experience in designing and implementing ServiceNow solutions
* 5+ years of business analysis, requirements gathering, and solution design experience
* 5+ years JavaScript experience working with server and client-side Rules, Client Scripts, UI Actions, UI Pages,
* 5+ years of fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST
* Profiecieny verbal and written communication skills with multi levels of management
* SaaS Experience / Cloud Development Experience
* Experience with JavaScript, Angular JS, HTML, CSS, AJAX, HTTP, XML, a plus
* ServiceNow Admin/Developer certifications
* ITIL Certification

Benefits

* Medical, Dental, Vision
* PTO, Bonus Eligibility
* 401k

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