• Location: USA, Michigan, Southfield
  • Salary: US$100000 - US$110000 per annum
  • Technology: ServiceNow Jobs
  • Job Type: Permanent
  • Date Posted: 12th Dec, 2019
  • Reference: 12122019_1576164611
Job Description:

We are looking for a client facing Business Analyst to join our growing practice. As a BA consultant you will advise clients daily and translate their business requirements into technical solutions. You will travel onsite to clients 10-25%,

Role & Responsibilities

* Listen to customers challenges and needs, educating them on how these can be solved within ServiceNow and collaborate with other team members to craft a solution proposal for the customer
* Articulate and mediate trade-offs related to standardization, scalability, manageability, testability, security, maintainability, usability, functionality, cost, and time
* Translate business requirements into technical requirements developing epics, stories and the fundamental technical concepts required to develop a particular solution
* Be a resource and proxy product owner for developers engaged in delivering ServiceNow solutions crafted by you by advising, reviewing work and providing constructive feedback on the solutions that are being delivered
* Understand industry trends and new developments to maintain current skills and remain current with industry standards to ensure solutions provided to customers are current and relevant

Skills & Qualifications

* Demonstrated ability to develop and maintain excellent long-term client / supervisor / peer relationships through delivering positive and valuable experiences to our clients in every interaction
* Proven capability to work well under pressure and within tight deadlines
* Dedicated leader recognized for team building skills and amazing client service
* Deep knowledge of ServiceNow architecture and concepts
* Experience implementing and maintaining service management processes and tools
* Experience working closely with SME's, project managers, and process owners to collect business requirements
* Knowledge of cloud computing concepts and Software as a Service (SaaS) architecture
* Knowledge of Agile/Scrum methodology
* Ability to


* $100k base salary
* Fully Remote

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