• Location: Canada, Quebec, Montréal
  • Salary: CA$120000 - CA$121000 per annum
  • Technology: ServiceNow Jobs
  • Job Type: Permanent
  • Date Posted: 3rd Dec, 2019
  • Reference: 12022019_1575407317
Job Description

Are you ready to join an industry leading company known for their implementation, integration, and management of the IT processes? This ServiceNow partner is looking for a bilingual technical architect to join their team. Their team of certified business and IT specialists provide ServiceNow Expertise to a multitude of clients all over Canada.
Role & Responsibilities

* Technically master the ITSM solution
* Guide and support project teams to implement the solution as needed and required of the client
* Participate in operations and operating process improvement (ITIL) workshops to help implement the ITSM solution as best as possible
* Documenting technical documents
* Helping the infrastructure teams at the customer to implement the solution
* Prepare, lead workshops on the implementation of the solution
* Assist users in implementing the solution

Skills & Qualifications

* Bilingual French/English
* DEC in computer science or equivalent or BAC in computer science or equivalent
* Have 8 to 12 IT experience
* 5 years as a ServiceNow Architect
* Certification ITIL (V3 or V4)
* Certifications of an ITSM tool
* Participate in ITSM implementation or maintenance projects
* Experience with the ITSM module, exp CMDB
* Experience with modules CSM, ITBM, ITOM
* Experience in tool integration with service now
* Infrastructure knowledge (Microsoft in general, ADFS, Exchange, SCCM, SCOM, etc.)
* Knowledge of solutions in SaaS or PaaS mode and the cloud in general


* Health
* Vision
* Dental Benefits

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