• Location: USA, Ohio, Cincinnati
  • Date Posted: 8th Nov, 2019
  • Reference: ServiceNow ad1_1573231299
ServiceNow Solutions Architect , Remote

As part of our continued expansion we are now hiring to join our growing team. You will be crucial in leading external implementation and support for ServiceNow clients. You are a highly motivated individual who possesses the skills and knowledge necessary to design, build, and configure applications and services, and lead others in doing so. Your responsibilities will include, but are not limited to, delivering ServiceNow implementation engagements and supporting pre and post sales interactions as a subject matter expert. You will be placed in a remote position. If you are a ready to take on a challenge by leading teams and expanding your product knowledge, this is the position for you!

Job Functions

* Leads all technical aspects of project and solution delivery including:

* Solutions architect, with specific emphasis on leading efforts involving Process, Solution Design and Integration
* Provide Technical Leadership and assurance of best practices
* Design, build and deploy required enhancements to the ServiceNow Platforms
* Implementation of ServiceNow for ITSM, Discovery, Orchestration, PPM, and other Modules
* Lead UNIT testing efforts and oversee project UAT
* Development of required client specific reporting dashboards
* Configure required integration components (SSO, LDAP, Mid Servers, etc.)

* Subject Matter Expert partnered with Services organization to drive the development and execution of the ServiceNow project activities, working with the project team to define, sequence, and estimate duration of the project activities and duration of schedule to meet project objectives
* Manages the identification, resolution and escalation of ServiceNow related issues and risks
* Travel will be required on a necessary basis. Could be up to 50% during key customer implementations
* Serves as a key member of the overall implementation project team
* Prepares client facing and internal deliverables that are technology related


* Experience designing and implementing client facing solutions involving enterprise software and implementing and integrating enterprise software applications
* Experience with full lifecycle ServiceNow implementations, preferably in a consulting role
* Functional Knowledge and proven experience with IT service management (ITSM) processes (Incident problem, change, knowledge, configuration management database (CMDB), Service Catalog)
* Experience implementing the following is a plus: Service Portal, Project Portfolio Management, Agile/ SDLC
* ServiceNow Certified:

* System Admin (Required)
* Implementation Specialist (Required)
* Application Developer (Desired)

* 5+ yrs. Experience in Design and Implementation of ITSM platforms and at least 3+ yrs. Experience on ServiceNow Platform
* Experience with leading the process definition, design, and implementation of configuration management and its supporting processes on ServiceNow/ other industry leading Configuration management tools, preferably in a consulting role
* Fundamental understanding of key ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
* Experience with scripting in the ServiceNow platform using Javascript, Jelly, and/or AngularJS including: Business Rules, Client Scripts, UI Actions, UI Pages, Widgets, etc.
* Must have experience designing and involvement in building integrations to ServiceNow
* Experience using IT Project Management principles and techniques, including Agile
* Excellent communication and presentation skills
* Natural born leader

Qualified Candidates are encouraged to apply by sending CV to j.lesniak@nelsonfrank.com or by calling 267-322-2914

NelsonFrank are the global leaders in ServiceNow IT recruitment. By sourcing top talent, we have effectively placed countless professionals.

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