• Location: USA, California, San Mateo
  • Date Posted: 1st Nov, 2019
  • Reference: 34963496_1572624055
Your new company

You will be working for an investment company who is a ServiceNow end-user in San Mateo, CA. They are in the process of implementing ServiceNow and have a pending Go-live date at the end of this month. They have a strong foothold in their respective industry and have been established for over fifty years.

Your new role

You will be the ServiceNow HelpDesk Manager. You will be leading a team of 8 technicians. This position will deal with the newly implemented ServiceNow platform and help to build out their ITSM system. Also, being responsible for building out the process for the infrastructure and working closely with the ServiceNow SME.

What you'll need to succeed

To be successful, you will have a long background working within the HelpDesk environment. Managing a team of helpdesk technician and professionals is a must. Prior experience working with the ServiceNow ticketing system. Previous experience gathering requirements from stakeholders is a huge plus.

What you'll get in return

This role gives you the opportunity to lead a team of qualified HelpDesk technicians. Excellent compensation is offered for this role with an extremely competitive compensation package.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.