• Location: USA, Maryland, Baltimore
  • Date Posted: 30th Sep, 2019
  • Reference: 9302019_1569865487
Job Description:

The IT Service Design Coordinator will focus on the delivery of service management using ITIL best practices. They will gather and document all service requirements. Additionally they will maintain and report on the performance and accuracy of the service catalog. Lastly, the ITSDC will assist in the coordination and management of policies and standards to govern service design.

Role & Responsibilities

* Coordinate service design activities across business functions and projects
* Perform tasks required to manage service catalog work
* Ensure the accuracy and completeness of the service catalog
* Document and communicate requirements for new, modified, and retiring services
* Coordinate maintenance of all service measurements metrics and dashboards

Skills & Qualifications

* Bachelor's Degree in Information technology or related field
* 2+ years of ServiceNow experience
* Service Management experience
* ITIL v3 Foundation Certification
* Project management and organisational skills
* Ability to communicate effectively with technical and non-technical stakeholders
* Ability to gather and document requirements
* Ability to handle multiple assignments concurrently
* ServiceNow Certified Administrator