• Location: England, Greater Manchester, Manchester
  • Salary: £20000 - £40000 per annum
  • Technology: ServiceNow Jobs
  • Job Type: Permanent
  • Date Posted: 25th Jul, 2019
  • Reference: BAB-25-07-19_1564073993
Job Description

My client are looking for a Service Support Analyst to support the Service Management team. The main aspect of the role is the day-to-day operations and monitoring of the team deliverables.

Role & Responsibilities

* Resolving incidents with minimal disruption to users and customers
* Assisting in organising effective service monitoring and ensure that performance targets are achieved whilst identifying risks/issues
* Assisting in the effective transition of new Services into the Operational environment
* Help resolve Major Incidents, Problem, Change and Risk Management process

Skills & Qualifications

* ITIL v3 Foundation Certificate
* ServiceNow experience
* Experience of Service Management processes in a support role
* Experience in the IT sector

Benefits

* Pension Scheme
* Flexible working

If you're interested with this Service Support Analyst role and want to discuss this exciting opportunity further, please call Ben Austin-Blows on 02038266701. Alternatively click apply or find me on LinkedIn.