• Location: USA, Texas, Irving
  • Date Posted: 12th Jul, 2019
  • Reference: 0712019_1562936879
Review, analyze and evaluate business systems and user needs. Document requirements, define scope and objectives and formulate systems to parallel overall business strategies.

Role & Responsibilities

* Participates in discussions with cross functional team members to identify major initiatives for planning purposes.
* Participates in functional analysis and design, technical analysis and design, test planning, and user documentation activities with key customers and stakeholders.
* Under direction, manages product management projects for the building of new products or enhancement / extension of current capabilities.
* Acts as advocate and internal representative for customers ensuring that their product and service needs are communicated internally as necessary.
* Performs product-level testing to ensure the product meets the established requirements.
* Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately

Skills & Qualifications

* 2 years of experience with ServiceNow
* Experience with requirements gathering
* Experience with requirements gathering
* Experience with multiple modules on the ServiceNow platform