• Location: USA, Massachusetts, Boston
  • Date Posted: 11th Jul, 2019
  • Reference: 123654_1562868021
ServiceNow Business Process Consultant/Manager

SaaS Solutions Consultant / Pre-Sales Architect / Service Delivery Lead

A ServiceNow Partner is seeking a Business Process Manager to be responsible for leveraging ITSM, ITOM and other Enterprisie IT Infrastructure practices. You will be strategizing solutions, that optimize or transform a client's current IT process/ infrastructure. You will also be guiding & recommending solutions to c-level executives.

Desired Skillset

* Experience being Customer & Client facing, being able to face off to C-level executives and provide solutions, make recommendations
* Provide customer service in the post implementation phase
* Knowledge of system patching mechanics with regards to the various operating systems.
* Deep knowledge of ServiceNow Platform and Services
*

Functional and technical knowledge of ServiceNow
*

Knowledge of or understanding JavaScript and Jelly or similar scripting language
*

3+ years of Professional Services experience in SaaS software sales
*

Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks and demonstrated project management skills and experience working directly with customers and clients
*

Working knowledge of LDAP, AD, SSO, Email Infrastructure, Web Services
*

Working knowledge of remote administration via SSH, SNMP, WMI or PowerShell
*

Working knowledge of relational databases
*

Advanced knowledge of systems and network performance and availability monitoring and analysis as well as configuration management
*

Experience dealing with technical end-users in a support and training role
*

Strong desire to learn new technology
*

Strong desire for career advancement

Desired Certifications:

ServiceNow PreSales Certification

Provides:

All standard employee benefits including health, dental, vision, life, 3 weeks PTO, Holidays, Training Budget and Opportunity, 401k matching

Base $140k-$160k depending on experience.

To be considered for this role, please reach out to me with a brief description of your ServiceNow experience, an updated resume and number you can best be reached.

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