• Location: USA, New York
  • Salary: Up to £130000 per annum
  • Technology: ServiceNow Jobs
  • Job Type: Permanent
  • Date Posted: 12th Jun, 2019
  • Reference: 35634_1560371304
Technical Architect - ServiceNow Greater New York Area - Remote - $130,000



Job Summary

Work for a leading and expanding service provider in the IT sector. They are looking for a Technical Architect who can focus on the big picture as the improve their client delivery. The right candidate will have experience in ITSM and ITOM and be able to bring valuable insight while working closely with the practice manager. This role requires functional, technical, and operational expertise and has huge room for growth.

Responsibilities:

* Operate with ITIL in mind and develop runbooks
* Exhibit overall knowledge of Service now and provide ITSM and ITOM support
* Both guide and support teammates
* Perform API integrations with important technologies and exhibit expert CMDB skills
* Work with management and customers verbally and written with clear communication
* Develop processes and procedures in order to troubleshoot and provide guidance in the instance of complex application, production, and system issues
* Identify opportunities to enhance delivery
* Architect, develop, and implement core processes in incident, event, change request, Configuration management
* Collaborate with process owners, stakeholders, and vendors

Requirements

* Proficient experience with ServiceNow ITSM and ITOM modules
* Experience with CMDB Discovery Development
* Event, Service Mapping, Discovery, Cloud Management, Orchestration, and Operational Intelligence experience
* InDesign and integrations using OOTB connectors and REST APIs experience
* High interpersonal experience with the ability to communicate technical language in a business setting
* Service Now Certified System Administrator

Benefits

* $130k salary
* Work closely with management in a growing company
* Develop sought after ServiceNow, ITOM, and ITSM specific experience
* Employee friendly culture
* Opportunity on the ground floor of an industry leader
* Quick process to receive offer



For inquires, contact l.grabfelder@nelsonfrank.com or 267-546-5517.

If this position doesn't fit you then contact us for opportunities with other clients and roles.