• Location: England, Merseyside, St. Helens
  • Salary: £40000 - £41000 per annum
  • Technology: ServiceNow Jobs
  • Job Type: Permanent
  • Date Posted: 20th May, 2019
  • Reference: sd20.5.19_1558366111
I am currently recruiting for a Service Desk Manager on a permanent role to be based in St Helen's. They are offering a competitive salary depending on the Technical experience / Management.

***Looking for someone with good technical skills.

***Needs to be able to do 3rd Line Support (aswell as 1st and 2nd)

***Doesn't necessarily need to have managed before hand but needs to be Senior level.

***Based in St Helens.

***Competitive salary depending on experience.

Key Responsibilities for the Service Desk Manager:

***3rd line technical support via service desk.

***Line management and day to day leadership/coaching for the Service Desk Team to ensure the smooth operation of the Service Desk.

***Taking escalations from Service Desk Team (technical and non-technical)

***Owning and resolving customer issues within service level guidelines (SLA)

***Gathering all relevant information from call/contact to ensure most efficient troubleshooting.

*** Liaising with 3rd party support teams and act as intermediary between them and customers.

***Implementing new platform solutions at customer sites.

***Supporting with the maintenance and improvement of remote management systems as required.

Skills and Experience Required for the Service Desk Manager:

***Azure / Office 365.

***Windows Server 2008 / 2012 /2016 / 2019.

***Exchange Server 2010 / 2013 / 2016.

***Set up SQL Server 2008 / 2012 / 2014 / 2016.

***Backup Technologies - Veeam Backup & Recovery, Symantec/Veritas, Datto.

***Hardware Experience - HP, Dell, Lenovo/IBM, SAN, DAS, NAS.

***Windows Desktop 7, 8, 8.1, 10.

***Networking Experience - WAN, LAN, vLAN, iSCSI, PAT, NAT, VPN, RDP.


***Company mobile.


***1 year death in service paid.

***Vitality Healthcare.

***Pension contribution.

If you are interested in this role, click apply or feel free to give me a call on 02073370874. Nelson Frank is a ServiceNow specialist, supporting companies and professionals find ServiceNow personnel and opportunities. If this isn't the perfect role for you please contact me to discuss other ServiceNow opportunities. Click apply or find me on LinkedIn, Amy Hale.