* ServiceNow IT Service Management, IT Business Management, Governance Risk, and Compliance
* Business Analysis tools: Microsoft Office suite (Word, Excel, PowerPoint, and Outlook), Software Engineering Methodology (SEM) process, Change Management, Project Management tools (MS Project), basic database query language usage, time tracking tools.
* Creating and interpreting process maps and flowcharts.
* Preparing various reports, summaries, surveys and written recommendations.
* Developing and maintaining project plans.
* Developing conceptual design documents, including devising logical skeletons for new systems.
* Conducting usability testing of software applications.
* Operating standard office equipment and using required software applications