• Location: USA, North Carolina, Charlotte
  • Date Posted: 7th Feb, 2019
  • Reference: 0207019_1549548864
Duties: Define, at an architectural and design level of detail, technical solutions aligned with our business problems. Assist scope and position technical advisory services for implementing a ServiceNow program of work to support expansion and adoption of the platform. Understand customer requirements, translate to solutions and communicate to clients. Assist us with multiple ServiceNow products and complex integrations with client applications/systems ? Maintain expert knowledge of the ServiceNow platform and products. Maintain current knowledge via internal webinars, case study, training, Wiki and all other resources available. Help mentor Development team in relation to technical design standards and implementation best practices. Design and communicate a Technical Architecture Blueprint based on Capability and Process Implementation Roadmaps aligning to desired Business outcomes. Provide thought leadership and ensure that our implementation is aligned to ServiceNow Implementation Best Practices. Create and maintain Platform Implementation Roadmap. Provide hands on assistance with the detailed design and implementation.. Assist delivery teams with resolving critical path technical issues, challenges For immediate consideration please send resume to m.cibischino@nelsonfrank.com


Required Skills: 3+ years of ServiceNow experience in an increasingly technical/architecture role with specific experience with the ITSM - Change, Incident, Problem, Knowledge and Service Catalog. (employees and contractors 3+ years of experience with ServiceNow Customer Portal 3+ years of experience with WebServices, APIs, Database level integrations/ETL 3+ years of experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc.) and working a SaaS environment Must be able to demonstrate excellent written/verbal communication skills, and have a team-player, can-do attitude Excellent interpersonal skills combined with practice establishing and maintaining credibility as a ServiceNow expert ITIL v3/2011 Foundation Certificate Qualifications: 5+ years of experience developing and implementing ITSM/ITIL processes and solutions. 3+ years of experience with ServiceNow with at least 2 implementations of the CMDB.

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